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‎08-30-2018
06:14 AM
1 Like
Hello @userSrclr5YFox, thank you for the information you provided. Do you mind giving these steps a try to see if we can get the Note 9 connected to your bluetooth devices?
Steps here:
Turn off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
When the device logo screen displays, release only the Power key
When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times key to highlight ‘wipe cache partition.’
Press the Power key to select.
Press the Volume down key to highlight ‘yes’ a press the Power key to select.
When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.
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‎08-29-2018
02:59 PM
Okay, definitely understandable. I do have some additional steps here to close recent apps that you used. This will help increase the run time of the battery. http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=638241&modelname=SM-R760&modelcode=SM-R760NDAAXAR
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‎08-29-2018
08:57 AM
Thank you @userPuXwUmCYq8. I was able to find some tips to Improve the battery life. Give these steps a try and monitor the watch to see the the battery life improves. Please let me know if this is helpful!
Steps Here
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‎08-29-2018
08:04 AM
Hello @userS4IKu1qeS8, I would recommend visiting our website www.samsung.com/visitcountry to reach out to your local support and speak with the promotions team to get further information on the promotion.
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‎08-28-2018
02:56 PM
1 Like
If you have a Samsung phone connected to the watch give this a shot;
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Device Maintenance>Storage> Clear Cache/Data
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Phone (All 3)>Storage> Clear Cache/Data
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Samsung Health>Storage> Clear Cache/Data
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Gear App>Storage> Clear Cache/Data
Reset the device. Please let me know if this works for you.
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‎08-28-2018
11:22 AM
Hello @userPuXwUmCYq8, thank you for the information you have provided. Do you have a Samsung device connected to the watch?
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‎08-28-2018
11:17 AM
Okay, seems a bit weird for a brand new phone to have this problem. Let's give this a shot;
Steps here:
Turn off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
When the device logo screen displays, release only the Power key
When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times key to highlight ‘wipe cache partition.’
Press the Power key to select.
Press the Volume down key to highlight ‘yes’ a press the Power key to select.
When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.
Let me know if this works for you. Thank you for your time and cooperation!
... View more
‎08-28-2018
09:18 AM
Can you please provide me with the model code of the Galaxy Tab and the Galaxy J3Luna Pro?
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SamsungJace
Honored Contributor
in Galaxy Note Phones
‎08-28-2018 06:57 AM (Last edited ‎08-28-2018 06:57 AM ) in
‎08-28-2018
06:57 AM
Hello Guys, Please send me a private message Here with the following information. Purchase Location: If Samsung.com, Order Number and skip to 3: Submission date in Shop Samsung app: Bundle selected:
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SamsungJace
Honored Contributor
in Galaxy Note Phones
‎08-28-2018 06:57 AM (Last edited ‎08-28-2018 06:57 AM ) in
‎08-27-2018
02:24 PM
Thank you for the update. Have to checked to make sure your software is up to date?
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‎08-27-2018
01:40 PM
Okay, thank you. Monitor your phone and let me know if it reboots randomly while in safe mode.
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‎08-27-2018
01:25 PM
Thank you for the information. Do you mind booting your phone into safe mode? Steps Here
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‎08-27-2018
06:22 AM
Hello @usere16pmieIfe, Can you provide me with the model number and baseband version of your device?
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‎08-24-2018
11:35 AM
Thank you for the suggestion @Lisa64. @user0O1adutdW2 the best option would be to contact your carrier to see if they have any options available for that feature to be enabled.
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‎08-24-2018
08:57 AM
1 Like
Okay, thank you. please be sure to close all recent apps on your watch to help battery life.. Power off the watch and on your phone please try these steps;
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Samsung Health>Storage> Clear Cache/Data
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Gear App>Storage> Clear Cache/Data
Power on your watch once you clear the cache and date for the gear apps. Please let me know if this works for you.
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‎08-22-2018
02:09 PM
Hello @userP2ec9GM6B2, I will be happy to look into this for you. Do you mind sending me your model number, serial number or IMEI of your device?
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‎08-22-2018
01:34 PM
Okay, thank you. Before you attempt a factory reset be sure to back up your device so you don't lose any important data. Can you please provide me with the model code and baseband version of your device as well?
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‎08-22-2018
12:00 PM
Hello @userY7HGBsRJlj, were you able to give all steps on this thread a try?
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‎08-22-2018
11:59 AM
No problem, it is on the first page. Please let me know how it works for you!
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‎08-22-2018
11:50 AM
Hello @Shinobininja, not sure if you are aware, but there is an accepted solution on this thread. Were you able to give those steps a try to see if it was helpful for you?
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‎08-14-2018
06:34 AM
1 Like
@TheDaniel, thank you for your help and doing research on your end to help out, it is greatly appreciated!
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‎08-14-2018
06:18 AM
1 Like
Can you please provide me with the model number of your phone? The 2018 wireless charging pad is not compatible with the Galaxy S7. The link that @TheDaniel has provided is for the fast charge wireless charging pad and your device is compatible with that charging pad. Thank you @TheDaniel for providing that information!
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‎08-08-2018
09:08 AM
Hello @ userrURiNFa5fI , just following up to see if the steps I provided were helpful?
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‎08-08-2018
07:55 AM
Hello @userdW9ppTrY8a, do you have a Samsung device synced to the watch? If so, can you please provide me with the model number?
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‎08-07-2018
11:51 AM
Hello Guys, Do you have a Samsung phone connected to the Gear Fit 2 Pro? If so, can please provide me with the model number of the device?
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‎08-07-2018
08:49 AM
Give this a shot;
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Device Maintenance>Storage> Clear Cache/Data
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Phone (All 3)>Storage> Clear Cache/Data
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Sound Detectors>Storage> Clear Cache/Data
Reset the device once you are finished with the steps provided.
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‎08-06-2018
06:34 AM
Okay, thank you for that. did you try the first two steps, then reset the device?
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