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‎08-01-2018
01:09 PM
Hello, Just following up to see if you still need any assistance?
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‎07-31-2018
12:52 PM
Give this a shot; Settings>apps>3 vertical dots>Show system apps> Phone (All3)>Storage>Clear Data/Cache
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Device Maintenance>Storage> Clear Cache
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Battery>Storage> Clear Cache
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‎07-26-2018
06:50 AM
Just to confirm, have you made sure you are logged into your Samsung account?
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‎07-19-2018
02:52 PM
Hello, Just following up to see if you still need any assistance.
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‎07-18-2018
02:49 PM
Give this a shot; http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=1000276&modelname=SM-R770&modelcode=SM-R770NZSAXAR
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‎07-18-2018
09:55 AM
1 Like
Hello, just following up to see if you need any assistance?
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‎07-17-2018
09:41 AM
Did you attempt all of the troubleshooting steps SamsungLarry provided earlier in the thread?
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‎07-17-2018
09:19 AM
Have you attempted to clear the cache and data on the Samsung health app on your phone?
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‎07-17-2018
08:59 AM
Have you switched the dominant ear to your left ear? If so, does the left one beep as well or is it only the right one?
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‎07-11-2018
09:51 AM
1 Like
Hello, just following up to see if the steps provided were helpful?
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‎07-11-2018
09:05 AM
Thank you for the feedback. Do you mind giving this a shot? http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=666641&modelname=SM-R140&modelcode=SM-R140NZKAXAR
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‎07-10-2018
09:48 AM
9 Likes
Give this a shot;
Go to Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Phone(All three)>Storage> Clear Cache/Data
Go to Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Speaker detector>Storage> Clear Cache/Data
Let me know how this works for you.
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‎07-10-2018
08:41 AM
1 Like
Open the Samsung Gear App> Settings> Abou Gear> Update Gear software(R140XXUARC1). If the software is up to date, on the phone navigate to Apps > My Files> Internal storage> From My Files, touch More Options (3 vertical dots) > Settings > Show hidden files. Search and delete the following folders.
fake_service
go_to_gearworld
go_to_cassiopeia.test
Please let me know if this is helpful.
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‎07-09-2018
02:48 PM
Have you tried rebooting your phone into safe mode to see if the problem continues?
To get into safe mode, just do the following:
Power your device down
Then power it back on
Press and hold the Volume Down key when you see the Samsung logo until the phone is powered on.
Let me know how this works.
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‎07-09-2018
09:52 AM
Okay, thank you for the update. Can you please provide me with the model number of your device?
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‎06-14-2018
06:44 AM
Voicemail is a function of the cell phone network. Please contact your carrier for help with voicemail or visual voicemail.
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‎06-12-2018
11:37 AM
Awesome! You are very welcome. I am glad you were able to figure out what app was causing the issue. Thank you for engaging in the community!
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‎06-12-2018
09:56 AM
Thank you, have you tried placing your phone in safe mode?
1. Power your device down
2. Then power it back on
3. Press and hold the Volume Down key when you see the Samsung logo until the phone is powered on.
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‎06-12-2018
06:20 AM
I would highly recommend speaking with your carrier for a more in-depth explanation. What you are experiencing seems completely normal.
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‎06-11-2018
11:16 AM
Hello, just following up to see if you still needed any assistance?
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‎06-11-2018
11:13 AM
Yes, correct. When you select the text message option on an incoming call that will forward the call to voicemail, but you will be able to send them a text instead of answering the call. You are very welcome. Thank you for engaging with us.
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‎06-11-2018
09:55 AM
No problem at all, there is a lot of different numbers. so If you are trying to disable the reminders after forwarding the call, please try these steps:
Navigate to settings
Click on Notifications
Select the option Other Notifications
Then turn it off.
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‎06-11-2018
09:13 AM
Thank you for the information. What is the model number of the phone?
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‎06-11-2018
06:39 AM
Hey, I will be happy to assist you. Can you provide me with the model code of the device to look into this for you?
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‎06-11-2018
06:17 AM
Would you reboot your phones into safe mode to see if you are able to pair your device? Putting your phone into safe mode will disable the third-party apps on your device from running and may improve your experience pairing the headphones.
To get into safe mode, just do the following: Power your device down>Then power it back on>Pressing and holding the Volume Down key when you see the Samsung logo
Let me know how this works
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