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‎08-07-2018
08:49 AM
Give this a shot;
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Device Maintenance>Storage> Clear Cache/Data
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Phone (All 3)>Storage> Clear Cache/Data
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Sound Detectors>Storage> Clear Cache/Data
Reset the device once you are finished with the steps provided.
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‎08-06-2018
06:34 AM
Okay, thank you for that. did you try the first two steps, then reset the device?
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‎08-03-2018
11:45 AM
Hello, lets try clearing the cache and data for these particular functions;
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Device Maintenance>Storage> Clear Cache/Data
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Phone (All 3)>Storage> Clear Cache/Data
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Voicemail>Storage> Clear Cache/Data
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Notificationsl>Storage> Clear Cache/Data
Reset the device. Please let me know if this works for you.
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‎08-03-2018
11:42 AM
Please make sure your earbuds are in pairing mode once the following steps are completed:
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Device Maintenance>Storage> Clear Cache/Data
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Phone (All 3)>Storage> Clear Cache/Data
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Bluetooth>Storage> Clear Cache/Data
Reset the device. Please let me know if this works for you.
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SamsungJace
Honored Contributor
in Other Mobile Devices
‎08-03-2018 07:21 AM (Last edited ‎08-03-2018 07:21 AM ) in
‎08-03-2018
07:21 AM
Hello @Sachu, Just following up to see if any assistance is needed?
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SamsungJace
Honored Contributor
in Other Mobile Devices
‎08-03-2018 07:21 AM (Last edited ‎08-03-2018 07:21 AM ) in
‎08-01-2018
01:09 PM
Hello, Just following up to see if you still need any assistance?
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‎07-31-2018
12:52 PM
Give this a shot; Settings>apps>3 vertical dots>Show system apps> Phone (All3)>Storage>Clear Data/Cache
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Device Maintenance>Storage> Clear Cache
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Battery>Storage> Clear Cache
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‎07-26-2018
06:50 AM
Just to confirm, have you made sure you are logged into your Samsung account?
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‎07-23-2018
01:36 PM
Please visit, www.samsung.com/visitcountry select your region and country for further assistance.
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‎07-23-2018
01:28 PM
Have you attempted to reboot the phone into safe mode?
To get into safe mode, just do the following:
Power your device down
Then power it back on
Press and hold the Volume Down key when you see the Samsung logo until the phone is powered on.
Let me know how this works.
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‎07-19-2018
02:52 PM
Hello, Just following up to see if you still need any assistance.
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‎07-18-2018
02:49 PM
Give this a shot; http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=1000276&modelname=SM-R770&modelcode=SM-R770NZSAXAR
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‎07-18-2018
09:55 AM
1 Like
Hello, just following up to see if you need any assistance?
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‎07-17-2018
09:41 AM
Did you attempt all of the troubleshooting steps SamsungLarry provided earlier in the thread?
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‎07-17-2018
09:19 AM
Have you attempted to clear the cache and data on the Samsung health app on your phone?
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‎07-17-2018
08:59 AM
Have you switched the dominant ear to your left ear? If so, does the left one beep as well or is it only the right one?
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‎07-11-2018
09:51 AM
1 Like
Hello, just following up to see if the steps provided were helpful?
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‎07-11-2018
09:05 AM
Thank you for the feedback. Do you mind giving this a shot? http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=666641&modelname=SM-R140&modelcode=SM-R140NZKAXAR
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‎07-10-2018
09:48 AM
9 Likes
Give this a shot;
Go to Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Phone(All three)>Storage> Clear Cache/Data
Go to Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Speaker detector>Storage> Clear Cache/Data
Let me know how this works for you.
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‎07-10-2018
08:41 AM
1 Like
Open the Samsung Gear App> Settings> Abou Gear> Update Gear software(R140XXUARC1). If the software is up to date, on the phone navigate to Apps > My Files> Internal storage> From My Files, touch More Options (3 vertical dots) > Settings > Show hidden files. Search and delete the following folders.
fake_service
go_to_gearworld
go_to_cassiopeia.test
Please let me know if this is helpful.
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‎07-09-2018
02:48 PM
Have you tried rebooting your phone into safe mode to see if the problem continues?
To get into safe mode, just do the following:
Power your device down
Then power it back on
Press and hold the Volume Down key when you see the Samsung logo until the phone is powered on.
Let me know how this works.
... View more
‎07-09-2018
09:52 AM
Okay, thank you for the update. Can you please provide me with the model number of your device?
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‎06-14-2018
06:44 AM
Voicemail is a function of the cell phone network. Please contact your carrier for help with voicemail or visual voicemail.
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‎06-12-2018
11:37 AM
Awesome! You are very welcome. I am glad you were able to figure out what app was causing the issue. Thank you for engaging in the community!
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‎06-12-2018
09:56 AM
Thank you, have you tried placing your phone in safe mode?
1. Power your device down
2. Then power it back on
3. Press and hold the Volume Down key when you see the Samsung logo until the phone is powered on.
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