Alrighty, if the symptom still occurs in safe mode I would recommend a service repair. You may have a couple of options with how you can go about getting the repair if you wouldn't mind sending us a private message here with your IMEI number we can check on those options for you.
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‎03-12-201902:11 PM (Last edited ‎03-22-201902:09 PM by SamsungAdam) in
‎03-12-201902:11 PM
Hi there, @hansvanegteren, @user46PNHWKzWY, @userglvQkEnB8t, have you had the chance to check and see if this still occurs while the device is in safe mode?
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Hi there, at this time the pixels around the camera cutout do not function as a LED notification. We are unable to speculate on the possible release of future features. If this was made into a feature, it would not have the ability to create a burn-in.
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Hey there @userG0hPDwIm6w, I'd like to look into this for you would you mind sending me a private message here with your full model codes and the serial numbers?
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Hello there, if the device still shuts down while in safe mode and a full factory reset hasn't resolved it I would recommend a service repair on the device. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location . For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.
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Hello there, you said you have uninstalled and reinstalled the Galaxy Wearable app have you also made sure to clear both the cache and data for the Wearables app and or the contacts app?
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Hello there @userKBEO8b7B0J, there are a few solutions we have that we can try. Could I ask what device you are using and what your current Android version is?
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Hi there @zoltar_speaks, we've currently got a team looking into this would you send me a private message here with the following information:
Full model code of the watch.
Current baseband version of the watch.
Is the watch Bluetooth or LTE.
Partnered handset information, ie: Model code, current android version, current baseband version.
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Thank you for this information! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry Thanks!
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Okay, yeah that is not normal for it to drain that much, maybe a slight drain. I would recommend having a service tech look at the Gear S2 to see if they have any suggestions.
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Hello @Shinobininja, please be sure to clear all recently used apps in the background, because that will cause your battery to drain as well even when you are not using the watch.
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Hey guys, can you try booting your phone into safe mode to see if the problem continues?
To get into safe mode, just do the following:
Power your device down
Then power it back on
Press and hold the Volume Down key when you see the Samsung logo until the phone is powered on.
Let me know how this works.
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Thank you for reaching out. I can certainly understand your concern with the floors on your galaxy watch not counting properly and would be happy to look into this further for you. Your watch automatically tracks the number of floors you've climbed while wearing the watch. However, there are several factors that can cause your floor count to seem inaccurate, such as your environment and the way you walk. Give this link a try for more accurate ways to track floors on your device: https://www.samsung.com/us/support/troubleshooting/TSG01111642/
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend reaching out to our Samsung Health team directly using this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2300671
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Hello @userIJOJeZ7Km0, do you have your watch connected to a Samsung device? If so, can you please provide me with the model numbers to both devices?
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