Thank you for that information. The next step would be for you to reach out to our Samsung pay team directly at 1-844-726-7297 for the best assistance. ... View more

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html ... View more

Good morning, I can definitely see this situation is frustrating. However our community will not be able to assist with your inquiry as this is more of a specific case based inquiry. You’re welcome to reach out to one of our mods to discuss further. However our community is a place that’s for troubleshooting devices. For case specific inquiries, it’s always recommended to contact us at 1-800-Samsung or reach out to a moderator directly. ... View more

Thank you for reaching out. I can certainly understand how frustrating when your app doesn't function as expected. I would recommend reaching out to our Samsung Health team directly at (855) 795-0509 for the best assistance. ... View more

Thank you for that information. The next step would be a software reflash. Can you please provide me with the following information in a private message: https://bit.ly/3fbRevo   Full Name: Physical address (including city, state, and zip code): Email Address: Best Contact Number: Alternate Telephone Number: (If Available) Model Code: Serial/IMEI Number: Baseband version: ... View more

Thank you for reaching out. I can certainly understand your frustration with the audio being low while on speakerphone. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001255/ ... View more

Thank you for reaching out. As @Brocker_Tech states you are only able to track your buds. Give this link a try for more information: https://www.samsung.com/us/support/answer/ANS00080182/ ... View more

Thank you for reaching out. I can certainly understand how frustrating it can be when your battery drains rapidly and your watch doesn't stay connected to your Wi-Fi automatically. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Keep reading to learn more about how to increase your watch's battery life. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003232/   Have you enabled the sync Wi-Fi feature on your watch? Give this link a try for more information about enabling sync Wi-Fi: https://www.samsung.com/us/support/answer/ANS00061431/   If you are still experiencing these symptoms after the troubleshooting steps provided, I would recommend a service repair.  Please feel free to reach out to us directly via one of the following options and include a link to this thread.   1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/ 4. Private message:    https://bit.ly/3fbRevo ... View more

We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products. ... View more

We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products. ... View more

Thank you for following up. The next step I would recommend is a service repair.  Please feel free to reach out to us directly via one of the following options and include a link to this thread.   1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/ 4. UbreakIfix which is a Samsung Authorized walk-in service center:  https://www.samsung.com/us/support/ubreakifix 5. Private message:  http://bit.ly/2JH2rq2 ... View more

Thank you for reaching out. I can certainly understand how frustrating it can be when your watch doesn't function for the intended use. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003105/   Also try to cover the watch screen with your full palm for 30 seconds.   If you have tried the troubleshooting steps provided and are still experiencing these symptoms, the next step would be a service repair.  Please feel free to reach out to us directly via one of the following options and include a link to this thread. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/ 4. Private message:  http://bit.ly/2JH2rq2 ... View more

Thank you for reaching out. I can certainly understand how frustrating it can be when a microphone doesn't work on your device as intended. Have you verified there is nothing blocking the microphone?   As you have tried all the other troubleshooting steps, the next set would be service repair. Can you please provide me with the following information in a private message:   https://bit.ly/3fbRevo   Full Name: Physical address (including city, state, and zip code): Email Address: Best Contact Number: Alternate Telephone Number: (If Available) Model Code: Serial/IMEI Number ... View more

Thank you for reaching out. It sounds like a software reflash may be the next step if the troubleshooting provided doesn't resolve your symptoms. Please know that you will have to back up all of your data prior to the software reflash. We have a couple of options available:   1.UbreakIfix-Authorized walk-in service center for Samsung: https://www.samsung.com/us/support/ubreakifix   2. Ship your device in for service. Please feel free to reach out to us directly via one of the following options and include a link to this thread.   1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/ 4. Private message: http://bit.ly/2JH2rq2 ... View more

I understand how frustratng this is. Thank you for reaching out. Here are some things to assist with freezing and crashing on a device: https://www.samsung.com/us/support/troubleshooting/TSG01001416/  It sounds like a software reflash may be the next step if the troubleshooting provided doesn't resolve your symptoms. Please know that you will have to back up all of your data prior to the software reflash. We have a couple of options available:   1.UbreakIfix-Authorized walk-in service center for Samsung:  https://www.samsung.com/us/support/ubreakifix   2. Ship your device in for service.  Please feel free to reach out to us directly via one of the following options and include a link to this thread.   1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/ 4. Private message:  http://bit.ly/2JH2rq2   If the PM link is not working for you, you can click on my name and send me a private message directly from my profile. ... View more

Thank you for following up. I can certainly understand how frustrating it can be when our device doesn't function as intended. We have a few more things to try and resolve the symptoms you are experiencing:   1. Clear the cache on your camera app: Go to settings > app > camera > tap on force stop > then tap on storage and clear cache   2. Wipe the cache partition.  The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. Give these steps a try:  Turn off the device. Press and hold the Volume Up key and the Bixby / Power key. When the Android logo displays, release both keys. An 'Installing system update' message may show briefly before the Android Recovery menu options appear. Press the Volume down key several times to highlight Wipe cache partition. Press Bixby / Power key to select. Press the Volume down key to highlight Yes, then press the Bixby / Power key to select. When the process is complete, Reboot system now is highlighted. Press the Bixby / Power key to restart the device. 3. Factory reset. Important: Please save any information you need prior to the factory reset because your personal information may not be recovered. If you have encrypted the microSD card, you must decrypt it before resetting the phone. Otherwise, your phone will not be able to read the data on the card. From Settings, search for and select Decrypt SD card, and then follow the on-screen prompts. Before you perform a factory reset, be sure to back up your personal data, so you don't lose it all. Give this link a try: samsung.com/us/support/answer/ANS00062029/   If you have tried all these troubleshooting steps and are still experiencing these symptoms the final step would be a service repair.  Please feel free to reach out to us directly via one of the following options and include a link to this thread.   1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/ 4. UbreakIfix which is a Samsung Authorized walk-in service center:  https://www.samsung.com/us/support/ubreakifix 5. Private message:  http://bit.ly/2JH2rq2 ... View more

Thank you for reaching out. I would recommend moving your contacts app to the secure folder. Give this link a try for more information about secure folders: https://www.samsung.com/us/support/answer/ANS00081123/ ... View more

Thank you for that information. Have you tried resetting your network settings? Please know this will delete any saved Bluetooth and Wi-fi connections on your S21. Here are the steps for that: From a Home screen, swipe up or down from the center of the display to access the apps screen.   Navigate:   Settings       >   General management   >   Reset. Tap   Reset network settings. Review the info then tap   Reset settings.    If presented, enter the current PIN, password or pattern. To confirm, review the info then tap   Reset. If you have tried resetting network connections the next step would be to try a different sim just to be sure it's not the sim card itself. You can reach out to your carrier and explain the situation, to see if they can provide an alternative sim card to make sure this isn't the issue. If none of these resolve the issues, A Technician will need to evaluate the phone, and repairs take place.  Please feel free to reach out to us directly via one of the following options and include a link to this thread.   1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/ 4. UbreakIfix which is a Samsung Authorized walk-in service center:  https://www.samsung.com/us/support/ubreakifix 5. Private message:  http://bit.ly/2JH2rq2 ... View more

Thank you for reaching out.  I am sorry to hear about the symptoms you are experiencing and can certainly understand your concern. I would be happy to look into this further for you. Can you please provide me with your full model number and IMEI in a private message:  https://bit.ly/3fbRevo ... View more

Thank you for reaching out. After testing this on our Note 10 we are able to turn single take on following the settings showed in your second picture. If you are unable to locate these settings, I would recommend reaching out to our customer service team directly at 1-800-726-7864 so they can remote in to your device for further assistance. ... View more