Certain downloaded apps can make your phone or tablet freeze, crash, or lag. Some apps can even affect camera functionality, cause audio issues, and affect network connectivity. Using Safe Mode disables all downloaded apps and loads only the original software that came with your phone or tablet, allowing you to determine if the issue is caused by an app or with the phone or tablet.
Give these steps a try:
Press and hold the Power button until the Power menu is displayed.
Touch and hold Power off until the Safe mode icon is displayed.
Tap Safe mode to start your phone in Safe mode.
If you have a security feature set up on the phone or tablet, you'll be required to enter your credentials once the phone or tablet reboots.
If you've entered Safe mode successfully, you'll see Safe mode displayed at the bottom of the screen.
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