About SamsungAdam

SamsungAdam · ‎06-20-2019

Give these steps a try: Turn off the device. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. When the Android logo displays, release all three keys. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. Press the Volume down key several times to highlight wipe cache partition. Press Power key to select. Press the Volume down key to highlight yes, them and press the Power key to select. When the wipe cache partition is complete, Reboot system now is highlighted. Press the Power key to restart the device.

SamsungAdam · ‎06-20-2019

Have you tried wiping the cache partition on your device?

SamsungAdam · ‎06-20-2019

I was able to see the screenshot. Thank you for providing that. Do you experience these symptoms with all app are just specific apps?

SamsungAdam · ‎06-20-2019

Do you experience these symptoms with all app are just specific apps?

SamsungAdam · ‎06-20-2019

So just to clarify when you long press on an app you are no longer able to add or remove them is that correct?

SamsungAdam · ‎06-20-2019

@Otadado3m Are you only experiencing these symptoms when connected to our watch?

SamsungAdam · ‎06-17-2019

@qballistic Thank you for that information. If the device still shuts down while in safe mode and a full factory reset hasn't resolved it I would recommend a service repair on the device. Would you mind sending us a private message with your IMEI number so that we can look into what options you have?

SamsungAdam · ‎06-17-2019

@user42ku2llX0l Will you please send a private message with the full model code and serial number? http://bit.ly/2JH2rq2

SamsungAdam · ‎06-17-2019

@qballistic can I please have your full model number, baseband version, and service provider?

SamsungAdam · ‎06-17-2019

@userMmetSrw2oX Can I please have your full model number and IMEI in a private message? Do you experience these symptoms when you test your device in safe mode?

SamsungAdam · ‎06-17-2019

We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungAdam · ‎06-17-2019

We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungAdam · ‎06-17-2019

Can I please have your full model number, baseband version, and service provider?

SamsungAdam · ‎06-16-2019

Are you experiencing the stock phone app when you are experiencing these symptoms?

SamsungAdam · ‎06-16-2019

I would recommend reaching out to Google directly for further assistance.

SamsungAdam · ‎06-16-2019

Have you tried factory resetting your device? Please know that this will take your device back to factory setting.

SamsungAdam · ‎06-16-2019

Thank you. Please keep us posted and let us know if you need further assistance.

SamsungAdam · ‎06-16-2019

Give these steps a try: Turn off the device. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. When the Android logo displays, release all three keys. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. Press the Volume down key several times to highlight wipe cache partition. Press Power key to select. Press the Volume down key to highlight yes, them and press the Power key to select. When the wipe cache partition is complete, Reboot system now is highlighted. Press the Power key to restart the device.

SamsungAdam · ‎06-16-2019

Have you tried wiping the cache partition on your device?

SamsungAdam · ‎06-16-2019

I know this may be a silly question, but is your G-mail account requiring you to verify your e-mail for the device?

SamsungAdam · ‎06-15-2019

We do have the option for you to mail your device in for service. What troubleshooting steps have you tried as we don't want you to repeat them?

SamsungAdam · ‎06-15-2019

It appears that Google is already working on this. You can share your feedback with them directly at https://issuetracker.google.com/issues/134214639.

SamsungAdam · ‎06-15-2019

Can I please have your full model number so I can research further?

SamsungAdam · ‎06-14-2019

It won't reset anything on your phone.

SamsungAdam · ‎06-14-2019

Is the Galaxy wearable app up to date?

SamsungAdam · ‎06-14-2019

I would be more than happy to assist you with finding the part. Are you referring to the USB micro to USB-C adapter?

SamsungAdam · ‎06-14-2019

Give this link a try: https://www.samsung.com/us/support/answer/ANS00062029/

SamsungAdam · ‎06-14-2019

Give this link a try: https://www.samsung.com/au/support/mobile-devices/galaxy-s10-super-night-shot/?CID=afl-ecomm-cjn-cha-092118-52057&cjevent=1887915a8eaa11e9817b016d0a24060b

SamsungAdam · ‎06-14-2019

Give these steps a try: Turn off the device. Press and hold the Power key for one or two seconds to turn on the device. When the Samsung logo displays, press and hold the Volume down key until the lock screen displays.

SamsungAdam · ‎06-13-2019

Have you tried wiping the cache partition on your device?

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