About SamsungAdam

SamsungAdam · ‎01-21-2019

Where was your device purchased? What type of device are you using with your watch?

SamsungAdam · ‎12-29-2018

Thank you for this information! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry

SamsungAdam · ‎12-29-2018

@mio_ri could you please provide me with your service provider?

SamsungAdam · ‎12-28-2018

You are welcome. You could also contact the manufacturer of the stereo for more information.

SamsungAdam · ‎12-28-2018

Is your stereo compatible with Bluetooth 5.0?

SamsungAdam · ‎12-28-2018

What version of Android are you currently running on your S9?

SamsungAdam · ‎12-28-2018

Are you having issues connecting to any other Bluetooth devices?

SamsungAdam · ‎12-28-2018

Is the software up to date on both devices?

SamsungAdam · ‎12-27-2018

Try to clear the cache app and cache data for your galaxy wearable app.

SamsungAdam · ‎12-27-2018

Is your watch Bluetooth or LTE?

SamsungAdam · ‎12-27-2018

@mio_ri Is your watch set to remote connected mode as well?

SamsungAdam · ‎12-24-2018

I would recommend re-entering the password on both devices.

SamsungAdam · ‎12-17-2018

Can I get your full model number, Bluetooth or LTE, baseband version, and carrier?

SamsungAdam · ‎12-15-2018

Give these steps a try: From any Home screen, tap the Apps icon>Tap Gallery>Tap the MORE icon>Tap EditTap each picture (or album, if applicable) to be deleted>Tap DELETE>Tap DELETE.

SamsungAdam · ‎12-15-2018

Can I please get your full model number, baseband version, Bluetooth or LTE, the device your watch is paired with as well as the Android version on the device?

SamsungAdam · ‎12-10-2018

Give these steps a try: Swipe left on the notification> tap on the gear> tap on lock screen/show content > tap on do not show notifications

SamsungAdam · ‎12-03-2018

Are you using the charger that came with the device? Have you tried to blow into the charging port on the device and gently shake the phone?

SamsungAdam · ‎11-29-2018

Have you tried the troubleshooting steps mentioned by userxax5ZjJt3U?

SamsungAdam · ‎11-20-2018

Could you please provide me with the full model code, baseband version, Bluetooth or LTE, the device the watch is pair with, the android version, and the discrepancy amount?

SamsungAdam · ‎09-09-2018

@danwms; We research the issues our customers present us with. We consider the information written by Tech Bloggers and Tech magazines as well as our own knowledge base. There are articles available to the public that support the information I provided. We strive to be as accurate as possible. If at any point you feel your device is not working properly, we would be happy to assist with service options.

SamsungAdam · ‎09-09-2018

@userwVqAOCK;' It will void your warranty. It would be considered physical damage. That is why when you see it posted in the forum, it is always by another user and not a moderator. I cannot speculate about its efficacy either. There seems to be a lot of anecdotal evidence that it works but nothing official.

SamsungAdam · ‎09-09-2018

@danwms; I have reached out to you on another post as well. I did look further into the issue for you. According to my research, Pedometers, in general, have been shown to not be accurate when people walk at a very slow pace. To get the most accurate results, be sure you are walking at a brisk pace. Also, Pedometers that are carried in your pocket or on your hip are generally accurate within 5 percent. Of studies performed on pedometers that measure at the wrist, across a variety of brands, the best of them were accurate to 9 percent. We are always improving our products and continually use the data from product performance to improve the algorithms and ultimately your Samsung experience. We appreciate your feedback and ask that you continue to keep us informed about your product's performance.

SamsungAdam · ‎09-07-2018

@userQYOb0aRD; For this issue, I recommend cleaning the earbuds first. Just click on the link below to access a step by step how to guide. Let us know if this resolves the issue. http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=873921&modelname=SM-R140&modelcode=SM-R140NZKAXAR

SamsungAdam · ‎08-12-2018

@usercuNmrudTka; Hey, you can transfer content directly from your old phone wirelessly. Transfer content directly from your old phone via USB cable. You can also transfer content from a PC or Mac to your new Galaxy phone. The steps below describe using the USB connector that came with your phone. I have also included a link to the Samsung site that contains more information for the Wireless Sync and PC options. Let us know if this is helpful. Thanks! Step 1 Connect your new Galaxy phone to your old device using the included USB connector and the cable from your old phone. Step 2 Select items you want to transfer to your new phone. Step 3 Enjoy all your favorite apps, music, contacts and more without skipping a beat. https://www.samsung.com/us/smart-switch/

SamsungAdam · ‎08-12-2018

@useroTzs2ffSeC; Hey, give the troubleshooting steps below a shot and let us know if they resolve the issue. Just click on the links below to access the full articles. http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=710174&modelname=SM-... http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=710176&modelname=SM-.

SamsungAdam · ‎07-29-2018

@userIEk9lbXYJF; When you are training Bixby to recognize your voice, you need to manually hold down the side Bixby button to train it to recognize and respond to your voice. Let us know if that helps.

SamsungAdam · ‎07-15-2018

@usermzGeCzPC87; I see you have tried some troubleshooting steps already. You may also want to try the steps listed below. Let us know if this helps. Soft Reset Tested in Safe Mode to eliminate third-party apps Cleared your app cache Cleared cache partition

SamsungAdam · ‎07-14-2018

Did you purchase your device in the US?

SamsungAdam · ‎06-24-2018

@user8dhopy9sFj; thank you for sharing!

SamsungAdam · ‎06-21-2018

You may have turned on Easy Mode or Standard Mode. Some settings are not available in Standard Mode. Since you do not know which mode you are currently in, try the steps below to switch between them. Let us know what works for you. From a Home screen, tap Apps (located in the lower-right). Tap Settings. Tap Easy mode. Tap Easy mode then tap DONE (located in the upper-right).

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