Supernova
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‎09-11-2018
03:55 PM
Can I have your full model code, baseband version, and carrier information?
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‎09-11-2018
02:21 PM
2 Likes
The pedometer and heart rate sensor may not work properly on some watches with a specific software version. The issue will be resolved by a software update. For a temporary solution, reboot the watch when the problem is detected, and then disable the Elliptical trainer and Rowing machine setting. (The menu options may vary by the watch.)
Note: Use the paired phone to check for software updates via the Galaxy Wearable app for the watch.
From the Apps screen, touch Samsung Health.
Rotate the bezel to and touch Settings.
Touch Workout detection.
Touch the switch to turn Off the Elliptical trainer and Rowing machine. (The icon will turn gray when the function is turned off.)
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‎09-10-2018
05:33 PM
@ICHIGOX87
Can I have your full model code, baseband version, and carrier information?
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‎09-05-2018
05:41 PM
I apologize, I meant after turning the hidden content button off did you turn the phone off and on again?
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‎09-05-2018
05:29 PM
The pedometer and heart rate sensor may not work properly on some watches with a specific software version. The issue will be resolved by a software update. For a temporary solution, reboot the watch when the problem is detected, and then disable the Elliptical trainer and Rowing machine setting. (The menu options may vary by the watch.)
... View more
‎09-05-2018
05:28 PM
Just to clarify, did you soft reset the device after turning this off?
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‎09-05-2018
03:51 PM
13 Likes
Hey, give this a try.
Go to settings>Lock Screen and Security>Notifications>Hide Content
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‎09-02-2018
12:53 PM
The pedometer and heart rate sensor may not work properly on some watches with a specific software version. The issue will be resolved by a software update. For a temporary solution, reboot the watch when the problem is detected, and then disable the Elliptical trainer and Rowing machine setting. (The menu options may vary by the watch.)
... View more
‎09-02-2018
09:18 AM
Hey, give this a try.
From the Apps screen, touch Samsung Health.
Rotate the bezel to and touch Settings.
Touch Workout detection.
Touch the switch to turn Off the Elliptical trainer and Rowing machine. (The icon will turn gray when the function is turned off.)
... View more
‎09-01-2018
11:54 AM
@skr1107
Have you tried the steps presented here in this thread?
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‎08-12-2018
09:25 AM
@userflIYwZPjgM
Can I have your full model, baseband version, and carrier information?
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‎08-07-2018
06:30 AM
@userDaveB
Is it just your home WiFi or any public WiFi as well?
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‎07-30-2018
09:06 AM
20 Likes
I recommend having a service technician take a look into this. You can find a repair center using the following link: http://www.samsung.com/us/support/service/location. Should you require further assistance please feel free to reach out to us! Thanks!
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‎07-12-2018
08:14 PM
@usermyqCecE4z8
Just to doublecheck, have you updated your firmware?
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‎07-10-2018
07:51 PM
I recommend contacting Verizon to get an update. The current software update for the Samsung Galaxy S8 is R16NW.G950USQU4CRE9
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‎07-10-2018
07:28 PM
Can I have your full model code, baseband version, and carrier information?
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‎07-10-2018
06:33 PM
May I know which of the troubleshooting steps you have tried already?
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‎07-10-2018
02:29 PM
The Android Software creates a platform for 3rd party applications, the application developers are responsible for compatibility. If you are having an issue with an application after the SW update, I would recommend contacting the app developer. That information can be found in the Google Play Store.
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‎07-10-2018
01:51 PM
Correct. Try deleting your most recent apps one by one until you find the one responsible.
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‎07-09-2018
04:50 PM
On your Xbox One X, under the setting " 4K TV details" does everything have a green check mark except for "Your TV setup doesn't support 4K at 50Hz"?
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‎07-03-2018
06:30 PM
Were you able to try the troubleshooting presented earlier in this thread?
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‎06-12-2018
06:42 PM
1 Like
Hey, give these a try.
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=710176&modelname=SM-N950U&modelcode=SM-N950UZKATMB
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=710174&modelname=SM-N950U&modelcode=SM-N950UZKATMB
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