@userkfwmXmozNs Does this issue still happen when your phone is in safe mode? Here are the steps to put your phone in safe mode.
Turn the device off.
Press and hold the Power key past the model name screen appearing on the screen.
When SAMSUNG appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
While in Safe mode, you can now uninstall apps that are causing a problem.
Turn off safe mode
Press and hold the Power key.
Tap Restart > Restart.
The device will restart in standard mode and you can resume normal use.
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@usererY72zlByj Does this issue still persist if your phone is in safe mode? Here the steps for safe mode.
Turn the device off.
Press and hold the Power key.
When 'Samsung' appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
'Safe mode' displays in the bottom left corner of the screen.
Release the Volume down key when you see 'Safe Mode.'
Uninstall apps that are causing a problem.
Turn off safe mode
Press and hold the Power key.
Tap Restart.
Tap OK.
The device restarts in normal mode.
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@useraCrxnrYSD1 have you tried clearing the cache partition on your phone? Here are the steps to clearing the cache partition on your phone.
Turn off the device.
Hold down these three keys:
Volume Up
Home
Power
When the phone vibrates:
Release the Power key.
Continue to hold down the Volume Up and Home keys.
When the Android system recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key until wipe cache partition is selected.
Press the Power key.
Wait until reboot system now is selected.
Press the Power key.
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@user7aJLcPhcUk Does this issue still persist when your phone is in safe mode? Here are the steps to place your phone in safe mode.
Turn the device off.
Press and hold the Power key.
When 'Samsung' appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
'Safe mode' displays in the bottom left corner of the screen.
Release the Volume down key when you see 'Safe Mode.'
Uninstall apps that are causing a problem.
Turn off safe mode
Press and hold the Power key.
Tap Restart.
Tap OK.
The device restarts in normal mode.
... View more
@userRXRHBLAlgm Have you tried clearing the cache partition on your phone? If not here are the steps on how to clear the cache partition on your phone.
Turn off the device.
Hold down these three keys:
Volume Up
Home
Power
When the phone vibrates:
Release the Power key.
Continue to hold down the Volume Up and Home keys.
When the Android system recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key until wipe cache partition is selected.
Press the Power key.
Wait until reboot system now is selected.
Press the Power key.
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@MHO This is not a known issue. As far which apps that could be causing the issue we don't know. You will have to uninstall each app one by one until the app is found causing the issue.
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