@userBJZ6yOzqs9 wrote: 2 replies from users that Samsung sent them emails that their units have been repaired by factory reset or reset up. Is the software/firmware update that caused this fiasco still active? Wouldn't resetting to factory defaults just make these 'repaired' units vulnerable to accepting the same update and crash again? IF there was an update that crashed several hundred thousand Blu Ray players, accidently sent out by Samsung, don't you think that they've Pulled that update off line by now? I got two 5700's. One was on and gotten bricked. There other was off until long after this started. The second is still running perfect. The first is at the service center now.
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@userckjfhL2Bo0 wrote: Why can I not find this setting on my Galaxy Note 10 plus. I keep going in the settings and clicking on all all of the subtitles looking for something that looks like this. I am lost and T-Mobile wants me to factory reset. And I don't want to do that I want to try this first Since this is the Note 9 forum, I can't swear to it, but on the 9, click Settings > Device care > 3 dots upper right corner > Advanced > Optimize Settings and either turn that whole feature off, or open optimize settings and turn off Screen Time out. PS... I'm on 2.1 so I hope that is close to what you are running.
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@JordanChadHungate wrote: I would actually like to hear from someone whom has recieved their player back in working order before I send mine off. Well, mines still on the way there... I guess you can hang in there and we'll let you know in a week or so..
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@userbdzyVZl2MM wrote: Any Solution for this? yeah.. check any of the previous 10 pages... Call Service at 1-800-SAMSUNG. Get past the automatic attendant. Get hold of a real person. Warning. Wait time might be about 45 minutes or so. Explain to the person that you have a BluRay player stuck in a boot loop. They might want you to attempt a reset. Won't work. They will get some information from you. Then they will email you a shipping label to send it back via UPS. All free. No sales reciept needed. If they ask, just tell them you don't have one. They might ask where you bought it.
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@userLqpD1QVTIF wrote: Since they are no longer making Blu ray players it's almost like we should just go to another company. Who knows how much longer they will support our players or if this will happen again. Sure.. but until that time happens, I'm going to take advantage of it and get it fixed. Besides, I fully expect the unit to die some day. Age, wear and tear.. But when several hundred thousand of them go dead at the same time, world wide.... well, either they are gonna fix their mess up, or I'll join in on the Class Action suit. To me, this is the same as if they came into my house and destroyed my player.
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@userJeeKKgGDQL wrote: Waiting on a Solution for this ... the only thing that stops the reboot loop is unplugging the Blu-Ray. Call Service at 1-800-SAMSUNG. Get past the automatic attendant. Get hold of a real person. Warning. Wait time might be about 45 minutes or so. Explain to the person that you have a BluRay player stuck in a boot loop. They might want you to attempt a reset. Won't work. They will get some information from you. Then they will email you a shipping label to send it back via UPS. All free. No sales reciept needed. If they ask, just tell them you don't have one. They might ask where you bought it. Right now, this is the ONLY solution available. Other then chunk it and buy a new one.
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@userkoM2DKlCkG wrote: Same problem in india and Malaysia. I have started a discussion on this. Looks likein US only they acknowledged the problem. https://us.community.samsung.com/t5/Home-Theater/Samsung-home-theater-HTJ5550K-in-bootloop-No-Solution-in-india/td-p/1293792 Go here: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/ and look up your county in the list. Some of the moderators point out that there are other pages for different countries. But is seems that the moderators have abandoned this thread..
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@Roush_Sport wrote: 236 pages worth of posts, and counting. Incredible. Add me to the list - model BD-J5100. Only thing I can get it to do is eject the disk tray using the remote. The tray will open for all of two seconds, and as soon as it power cycles, the tray closes. Rather than go through the hassle of sending the player in to be repaired (it was a gift purchased from Best Buy years ago...no receipt...was a $50 player if memory serves), any chance of Samsung releasing a firmware update that can be downloaded, placed on a flash drive, and then uploaded to the player via plugging the flash drive into the usb port? It's even more frustrating that looking on Amazon - this exact unit - refurbished - is selling for almost 400 bucks. The seller's cheese must have slid off of their cracker. Any other comparible units (sony, panasonic, etc) are all close to or over the $100 mark. If I didn't need the ability to play DVD's (my kiddos love watching Disney movies. No, I'm not signing up for yet another streaming service...ahem...Disney+), I'd just buy a firestick and be done with it. Fingers crossed we see a "do it yourself" solution soon! I got the 5700 with the exact same problem. I just called 1-800-Samsung, worked my way past the automatic attendent, got a real person finally (45 minutes on the phone) and was done in about 10 minutes. Got an email with instructions and another with a prepaid UPS label. Already on it's way to Service Center. As for the reciept, he asked if I had one and I told him after 4 years, no. He said no problem. Call them up. If they ask about a reciept, just tell them the truth. It was a gift. You shouldn't have any problems.
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@userEz7IXra1e6 wrote: Did they ask you for a receipt? I got a text saying that they might not repair it if I didn't upload a receipt. And I don't know if that's merely a bluff, or if they really mean it. I plan to contact them today, but am curious to know if they contacted you and asked for a receipt. On mine, they asked if I had a receipt. I laughed and asked "from 4 years ago?" He laughed and said never mind. We'll get it fixed.
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@usereJCBxJGr0Q wrote: Hi Sabrina, I too have a Samsung Blu-ray player (HT-J5500W) that is now is cycling instead of playing. I understand that the over 2,000 people on this thread are having the same problem and that this problem was caused by an update that your company sent out to our Blu-ray players. Please give me an actual solution, send me a shipping label to return the player to be repaired for free or refund my purchase. Let me know who I should call for the repair or the refund if you can not provide a solution. Thank you for your time. Gustavo Call 1-800-Samsung, get past the automated attendant, get to a real person, explain your have a Blu Ray player stuck in a boot loop. They will ask you to perform a reset (turn on, press eject for 15 seconds). After that they'll get information from you, email you a UPS label, you ship it back to them. No charge shipping, no charge repair.
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@userms3wFpy9hh wrote: this isnt a solution Call 1-800-Samsung, get past the automated attendant, get to a real person, explain your have a Blu Ray player stuck in a boot loop. They will ask you to perform a reset (turn on, press eject for 15 seconds). After that they'll get information from you, email you a UPS label, you ship it back to them. No charge shipping, no charge repair.
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@user0bdWywK5Hs wrote: No charge shipping..No charge repair.. But I charge for my time. Will they reimburse me for the inconvenience? No, they won't. So I will reward another company with my dollars until that company fuddles up. I will not give these chuckleheads another chance with such a galactic screw up. ok
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@userYngLt4ZbSr wrote: Don't call this a solution! English doesn't work that way. Same thing happened on the only other type of samsung product I owned - tablet. Customer after customer complains about sudden boot cycling. Explored every angle in another thread here in the community with NO SOLUTION and yet SamsungSomebody comes and says Solution - - - when it hasn't solved anyone's problems. Why is there no way to DISLIKE this "solution" posting? REJECT this solution posting? Call FOUL on this practice of calling this a solution? The only hope I have is that Samsung finds the key to fixing this AND the other problem. They do have strong similarities. Call 1-800-Samsung, get past the automated attendant, get to a real person, explain your have a Blu Ray player stuck in a boot loop. They will ask you to perform a reset (turn on, press eject for 15 seconds). After that they'll get information from you, email you a UPS label, you ship it back to them. No charge shipping, no charge repair.
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@user0bdWywK5Hs wrote: Eh...I'd rather give my money to another company who hasn't completely bumblescrewed a perfectly working bluray player. Bozos.. Call 1-800-Samsung, get past the automated attendant, get to a real person, explain your have a Blu Ray player stuck in a boot loop. They will ask you to perform a reset (turn on, press eject for 15 seconds). After that they'll get information from you, email you a UPS label, you ship it back to them. No charge shipping, no charge repair. Or not..
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@The BOSS lady wrote: We are aware of customers who have reported an issue with boot loops on some Blu-Ray players and we are looking into this further. We will post an update here on this thread when we have more information. @The BOSS lady Can you PLEASE put a sticky at the top of this thread with the correct instructions? We've got several thousand messages here all asking the same question and to tell you the truth, there are several of us getting tired of answering everyone with the same answer every time. Call 1-800-Samsung, get past the automated attendant, get to a real person, explain your have a Blu Ray player stuck in a boot loop. They will ask you to perform a reset (turn on, press eject for 15 seconds). After that they'll get information from you, email you a UPS label, you ship it back to them. No charge shipping, no charge repair. PLEASE!!!
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@userTZPXKACRYx wrote: @The BOSS lady Mine is not working, no image, no audio. The model is HT-J5530K/ZX when turning it on it sounds like a charging a movie and it doesn't have a movie in the player. Also no audio to the speakers when using it with the tv. Help, please! Call 1-800-Samsung, get past the automated attendant, get to a real person, explain your have a Blu Ray player stuck in a boot loop. They will ask you to perform a reset (turn on, press eject for 15 seconds). After that they'll get information from you, email you a UPS label, you ship it back to them. No charge shipping, no charge repair.
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‎06-28-202004:05 PM (Last edited ‎06-28-202004:07 PM) in
‎06-28-202004:05 PM
@user8WMDf65Eqz wrote: Both of my units which are exactly the same have this problem and it started within 2 hours of the first unit going down. Something in their software from their servers is causing this and they need to fix it or repair ALL of the units for free at no cost!!!! sigh.... They ARE! Call 1-800-Samsung, get past the automated attendant, get to a real person, explain your have a Blu Ray player stuck in a boot loop. They will ask you to perform a reset (turn on, press eject for 15 seconds). After that they'll get information from you, email you a UPS label, you ship it back to them. No charge shipping, no charge repair.
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@useri87pWAASuM wrote: Has there really been a solution? Because my blu ray player just started looping today, what looks like two weeks after others reported the problem. I have unplugged the device and it is not correcting itself. Call 1-800-Samsung, get past the automated attendant, get to a real person, explain your have a Blu Ray player stuck in a boot loop. They will ask you to perform a reset (turn on, press eject for 15 seconds). After that they'll get information from you, email you a UPS lable, you ship it back to them. No charge shipping, no charge repair.
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@userRML3R0x2OE wrote: This is BS. They should give everyone a refund for this. This is unacceptable. I will not be buying Samsung anymore. A week later and still nothing. sigh Call 1-800-Samsung, get past the automated attendant, get to a real person, explain your have a Blu Ray player stuck in a boot loop. They will ask you to perform a reset (turn on, press eject for 15 seconds). After that they'll get information from you, email you a UPS lable, you ship it back to them. No charge shipping, no charge repair.
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@RusTones wrote: I don't think calling the 800 number will do anything for folks without warranty. This appears to be planned obselecense and they most surely are looking for ways to cut their losses on this one. I don't expect to be compensated for the loss of my Home Theater System and Streaming service monthy fees. It would just be nice for them to address this again with something other than advising to plug it back in every 6 hours and test it. Those chat guys are not good! Mine was over 5 years old, no reciept and no warranty. They didn't even blink an eye. It was there mistake. They are absorbing it. If you don't want it fixed ok. Get a new on. Mine is on its way to the Service center now. I've been cutting and pasting my response to just about everyone trying to help. This isn't due to a malfunction. This isn't due to wear and tear. They are offering to fix it.. Call 1-800-Samsung, get past the automated attendant, get to a real person, explain your have a Blu Ray player stuck in a boot loop. They will ask you to perform a reset (turn on, press eject for 15 seconds). After that they'll get information from you, email you a UPS lable, you ship it back to them. No charge shipping, no charge repair.
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@userdstvzjxskw wrote: I have BD-J5700 and started doing the same, cycling on/off. It started this week. Call 1-800-Samsung, get past the automated attendant, get to a real person, explain your have a Blu Ray player stuck in a boot loop. They will ask you to perform a reset (turn on, press eject for 15 seconds). After that they'll get information from you, email you a UPS lable, you ship it back to them. No charge shipping, no charge repair.
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@userF19JqXTo0q wrote: Same problem with the bd-J5100. I almost went to the store to buy a new one but I found this discussion. @userSlY6jXH8C3 wrote: ...it was working fine last night. Call 1-800-Samsung, get past the automated attendant, get to a real person, explain your have a Blu Ray player stuck in a boot loop. They will ask you to perform a reset (turn on, press eject for 15 seconds). After that they'll get information from you, email you a UPS lable, you ship it back to them. No charge shipping, no charge repair.
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@userijKzPvBYO5 wrote: This is a large scale problem. Need a solution fast or offer to replace all units. I use this unit for all my streaming services as well as Blu Ray. And you have known about it for over 10 days. I have 3 Samsung TVs in addition to this player. Will be my last Samsung product. Call 1-800-Samsung, get past the automated attendant, get to a real person, explain your have a Blu Ray player stuck in a boot loop. They will ask you to perform a reset (turn on, press eject for 15 seconds). After that they'll get information from you, email you a UPS lable, you ship it back to them. No charge shipping, no charge repair.
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@HT-J4500-unhappy wrote: Hello @The BOSS lady Is that it? Still nothing official yet? I've read through a few pages (224! this is almost laughable!) and tried to turn my blu-ray on again. No patch yet, it seems. I'll call the French support and write the story down here. Come on Samsung. I've got a refrigetaror, microwave and blu-ray from you. You really think I'm going to trust you next time I want to buy whatever home appliance I need? Two weeks already and nothing more than "We're aware"? Call 1-800-Samsung, get past the automated attendant, get to a real person, explain your have a Blu Ray player stuck in a boot loop. They will ask you to perform a reset (turn on, press eject for 15 seconds). After that they'll get information from you, email you a UPS lable, you ship it back to them. No charge shipping, no charge repair.
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@userqzmQyqYpUc wrote: I find it very strange everyone's Blu rays all of a sudden started doing this in the past few weeks.Mine started the other night to come on Samsung what did yall do send down a laser beam and blow them all up so we have to go buy more.Nice try i wont be buying anymore Samsung products if thats the case. It was a firmware update that slipped through. I had one BR Die and the other survived because it was off. The solution has been here for that past 10 pages or so.. Call 1-800-Samsung, get past the automated attendant, get to a real person, explain your have a Blu Ray player stuck in a boot loop. They will ask you to perform a reset (turn on, press eject for 15 seconds). After that they'll get information from you, email you a UPS lable, you ship it back to them. No charge shipping, no charge repair.
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@user3BaZufk5Zr wrote: When will the solution will come ? It's been here for the past few days... Call 1-800-Samsung, get past the automated attendant, get to a real person, explain your have a Blu Ray player stuck in a boot loop. They will ask you to perform a reset (turn on, press eject for 15 seconds). After that they'll get information from you, email you a UPS lable, you ship it back to them. No charge shipping, no charge repair.
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@userwrGeyC1Bqo wrote: My BD-JM57C is doing this, also. Please advise. Call 1-800-Samsung, get past the automated attendant, get to a real person, explain your have a Blu Ray player stuck in a boot loop. They will ask you to perform a reset (turn on, press eject for 15 seconds). After that they'll get information from you, email you a UPS lable, you ship it back to them. No charge shipping, no charge repair.
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@userDZVlaDyZae wrote: hi Somewhere in forum one of user mention, call 1-800-samsung they will provide instructions for return I am on phoen since past 30 mins, waiting for someone to give instructions for return regrds Well, you figure that they got several HUNDRED THOUSAND customers calling up. It'll take a bit..
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@userAVTJcMO0ng wrote: Same here, In India I am also struggling with their customer care, In fact Initially I was not aware of this global situation and called Engineer at home. He declared that Motherboard is gone and I asked to replace. But then they realized that parts are not available. After researching on the Internet got to know that there is no hardware issue its Samsung who is the culprit. And then tried contacting CEO help desk India and given them all proofs of worldwide same issues and article on the same, In fact, the link of community discussions as well. Do you know what is their excuse ??? You are the only one in India as per our knowledge...and we cannot access the link in the mail which you shared. Seriously this is how you treat your customers ??? They are not accepting that its a global situation and it is Samsung who is reliable for. Whenever you call them, they speak the same language product is out of warranty and you need to pay visit charges bla bla. I guess @userI5TW7OmhYw We need to team up in India and pull their collar here in India. Because writing in the US community will not help us as they keep denying in India they don't have any other user affected. Or we have to tag them on Twitter so that they will start acknowledging our issue and start providing a solution like US, UK, and Ireland Samsung team is doing Or go here, to find the Samsung support page for your country and see if they have a link for service on this problem. https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/
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