Hey there! Thank you for reaching out for assistance to enable your game launcher. Here is a link to assist you with enabling your game launcher: https://www.samsung.com/au/support/mobile-devices/how-to-set-up-game-launcher/ I hope this message finds you well! ^SamsungZell
... View more
Its water resistant, it does not have the certification to say it is but, my wife left hers out in the rain overnight on top of the jeep face up with a cracked screen and it still works 2 weeks later, so today.. that was with just a basic jelly tpu case, that had flip down covers for the charging and headphone port so that might be why it diddnt suffer much damage but the screen still has full functionality and the speakers still work fine
... View more
Thank you for your feedback and ideas with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
... View more
I have a Galaxy S20 and had an issue with copying songs over from my computer. I removed the SD card and the transfer went smoothly. Thank you for your input.
... View more
10-14-202002:19 PM (Last edited 10-14-202002:35 PM by SamsungRyder) in
10-14-202002:19 PM
Fool me once, you. Fool me twice, me: I will NEVER AGAIN purchase a Samsung Galaxy watch. First purchased watch was a Galaxy Frontier about 2 years ago. Started acting weird and eventually stopped turning on. Sent to Samsung repair (under warranty) and they came back to me with a "not covered under warranty due to water damage" claim and denied warranty repair. I argued and pushed but they were having none of it. The watch has never been near water. I did however wear the watch for a heart rate monitoring and tracking with my Strava app during cycling. When you do workouts, you sweat. I suppose that's where the water damage might have come from. I chalked it up for 1. the watch not being "active" ready and 2. me not being the most careful while exercising and sweating. Fast forward another year. The Active2 comes out (Model #SM-R820NZKCXAR). I start getting excited and read all the specs and it's IP67 water resistent capabilty (not water proof, I realize the difference). So I pull the trigger and drop antoher $300 and purchased the Active2 watch December of 2019. Due to Covid and some injuries I've had, I have not used the watch "actively" all that much. I would say I've been on 15 bike rides since purchase of watch. The last ride, the watch shut down on me and has never come back on. I returned it to Samsung for repair and wouldn't you know, it's not being covered under warranty again and they want to charge me $220.00 to repair it. I'm so irate at Samsung and their service department. Why on earth would Samsung make a watch and call it "Active2" where it promotes to use it for activities like running, swimming, biking, etc. where it's expected to be in contact with moisture?! But then, when the watch stops working due to poor technology design and architecture, they pass the buck to the unsuspecting innocent consumer who is out yet another $300. I'm disgusted, angry, dissapointed and frustrated at Samsung. Most of all, I'm upset at myself for buying another Samsung watch from Samsung. NEVER AGAIN. Shame on Samsung for making a crappy inferior product that's horribly designed and not owning the shortcomings and flaws while taking care of their customers with no questions asked. This does not bode well for them at all. I'm over them. This time for good.
... View more
An Accepted Solution has been marked, and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. We understand the solution marked may not be a solution for everyone, If you have a separate concern or question, feel free to Private message a moderator or post a new thread with additional details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed in order to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a new post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the community!
... View more
04-29-202006:35 AM (Last edited 04-29-202006:35 AM) in
04-29-202006:35 AM
Hi mkkim great discover from you. I will try this and see mine. Do u think this is what samsung want for this new updated or it is a bug that need fix on their future updated? @mkkim wrote: Hello@KingOfRamen I just realized, when only one of the two earbuds is used, the battery indicator is shown separately. Try to using only one bud for 10min. then you can see the battery indicator is displayed separately.
... View more
10-14-202002:19 PM (Last edited 10-14-202002:35 PM by SamsungRyder) in
10-14-202002:19 PM
Fool me once, you. Fool me twice, me: I will NEVER AGAIN purchase a Samsung Galaxy watch. First purchased watch was a Galaxy Frontier about 2 years ago. Started acting weird and eventually stopped turning on. Sent to Samsung repair (under warranty) and they came back to me with a "not covered under warranty due to water damage" claim and denied warranty repair. I argued and pushed but they were having none of it. The watch has never been near water. I did however wear the watch for a heart rate monitoring and tracking with my Strava app during cycling. When you do workouts, you sweat. I suppose that's where the water damage might have come from. I chalked it up for 1. the watch not being "active" ready and 2. me not being the most careful while exercising and sweating. Fast forward another year. The Active2 comes out (Model #SM-R820NZKCXAR). I start getting excited and read all the specs and it's IP67 water resistent capabilty (not water proof, I realize the difference). So I pull the trigger and drop antoher $300 and purchased the Active2 watch December of 2019. Due to Covid and some injuries I've had, I have not used the watch "actively" all that much. I would say I've been on 15 bike rides since purchase of watch. The last ride, the watch shut down on me and has never come back on. I returned it to Samsung for repair and wouldn't you know, it's not being covered under warranty again and they want to charge me $220.00 to repair it. I'm so irate at Samsung and their service department. Why on earth would Samsung make a watch and call it "Active2" where it promotes to use it for activities like running, swimming, biking, etc. where it's expected to be in contact with moisture?! But then, when the watch stops working due to poor technology design and architecture, they pass the buck to the unsuspecting innocent consumer who is out yet another $300. I'm disgusted, angry, dissapointed and frustrated at Samsung. Most of all, I'm upset at myself for buying another Samsung watch from Samsung. NEVER AGAIN. Shame on Samsung for making a crappy inferior product that's horribly designed and not owning the shortcomings and flaws while taking care of their customers with no questions asked. This does not bode well for them at all. I'm over them. This time for good.
... View more
Hey there!
Thank you so much for reaching out for assistance.
I would recommend giving this troubleshooting article a try for moisture detected: https://www.samsung.com/us/support/troubleshooting/TSG01001449/
I hope this message finds you well!
^SamsungZell
... View more