About SamsungJoJo

SamsungAdam · ‎06-29-2021

Thank you for reaching out. I certainly understand your frustration, as you have been working with our specialized team, I would recommend reaching out to them directly at 1-800-726-7864 for further assistance. Please provide the phone agent with your ticket number so they can assist you in the quickest possible manner.

SamsungJoJo · ‎07-12-2021

Hello there! We're so happy to hear you're loving your device! Our get help section is an area where you can get assistance, should you ever have any questions regarding your device! Thank you for being part of the Samsung Family & Community!

SamsungAdam · ‎07-02-2021

Good afternoon, thank you for reaching out. I would recommend following up with our specialized team for the next step in the process. They are the only ones able to advise on the proper process once you ship your device in for service with their team as they have different procedures. You can reach out to them directly at 1-800-726-7864 for further assistance. Please provide them with your ticket number so you can be assisted as quickly as possible.

SamsungAdam · ‎06-29-2021

Thank you for reaching out. I certainly understand your frustration, as you have been working with our specialized team, I would recommend reaching out to them directly at 1-800-726-7864 for further assistance. Please provide the phone agent with your ticket number so they can assist you in the quickest possible manner.

SamsungJoJo · ‎06-28-2021

Hello there! You can try taking a look at this link here giving additional information on service concerns on your device: https://www.samsung.com/us/support/troubleshooting/TSG01001598/ If you still have concerns after trying the link above, I would recommend reaching out to your current service provider to see if they can further assist. You also can visit a local UBreakIFix location to have the device evaluated by a certified technician. https://www.samsung.com/us/support/ubreakifix

SamsungJoJo · ‎06-14-2021

Hello there! Thanks for reaching out. I recommend having your device evaluated by a technician. You have a few options to choose from below. Just a heads up, make sure your device is fully backed up prior to evaluation so you won't lose any important data. UBreakIFix: https://www.samsung.com/us/support/ubreakifix Please feel free to reach out to us directly via one of the following options and include a link to this thread. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

SamsungJoJo · ‎06-11-2021

Hello, We're so happy to hear you're loving your device! Our get help section is an area where you can get assistance, should you ever have any questions regarding your device! Thank you for being part of the Samsung Family & Community!

SamsungAdam · ‎06-29-2021

Thank you for reaching out. I certainly understand your frustration, as you have been working with our specialized team, I would recommend reaching out to them directly at 1-800-726-7864 for further assistance. Please provide the phone agent with your ticket number so they can assist you in the quickest possible manner.

SamsungAdam · ‎06-29-2021

Thank you for reaching out. I certainly understand your frustration, as you have been working with our specialized team, I would recommend reaching out to them directly at 1-800-726-7864 for further assistance. Please provide the phone agent with your ticket number so they can assist you in the quickest possible manner.

SamsungJoJo · ‎06-07-2021

Thanks for reaching out. Thank you for your interest in sharing your ideas with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungJoJo · ‎06-07-2021

Hey there! If you are still having issues with logging in to your Samsung Account, I recommend reaching out to our Samsung Accounts team for further assistance. They can be reached directly at 1-855-795-0509.

Members_mVAt8kA · ‎06-05-2021

Mine just started to doing the same thing. So frustrating. Updated 2 days ago and now today just keeps turning off says it's overheating; the one time I got my phone connected it showed I still had 62% battery. Please help!

SamsungJoJo · ‎06-03-2021

Hey again, I just wanted to check in to see if you still need any assistance regarding your concerns?

Xsmoke · ‎05-27-2021

I just force stopped the app and it goes away

SamsungAdam · ‎06-29-2021

Thank you for reaching out. I certainly understand your frustration, as you have been working with our specialized team, I would recommend reaching out to them directly at 1-800-726-7864 for further assistance. Please provide the phone agent with your ticket number so they can assist you in the quickest possible manner.

SamsungJoJo · ‎05-12-2021

Thank you for your interest in sharing your ideas with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungAdam · ‎06-29-2021

Thank you for reaching out. I certainly understand your frustration, as you have been working with our specialized team, I would recommend reaching out to them directly at 1-800-726-7864 for further assistance. Please provide the phone agent with your ticket number so they can assist you in the quickest possible manner.

userRaV5S075Gh · ‎04-26-2021

Same with me exactly! I sadly got them as gift and can't return them. Samsung replaced them twice and its still the same. Now their service is so insolent to insist that they work fine! My suspicion is that they don't work well with devices not equipped with BT 5.0. This information should be displayed on the box anyway. Very bad buds and terrible service from samsung!

MrQue · ‎04-23-2021

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!

MrQue · ‎04-23-2021

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!

MrQue · ‎04-23-2021

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!

zer0ne · ‎04-22-2021

Thank you for the reply Jojo, I called my service provider and they are sending me an overnight replacement phone. But you still have the issue with automatic restarts from the March update to be fixed in the future update. I did my do diligence in troubleshooting this issue upto a factory reset and submitting Samsung error reports. It shouldn't be this difficult to resolve an issue with the S20 Fe model.

ePrice · ‎04-20-2021

Ok thx, it doesn't really happen anymore but I'll keep it in mind 💜💜:double_exclamation_mark:

userNKOMqyT5w3 · ‎04-15-2021

There's so much to back up that I'm using that as my last resort. I just downloaded a generic camera app and it seems to take pictures using the flash just fine! That's weird, I really don't know what's happening. I would like to use the default camera app 😞

SamsungJoJo · ‎04-14-2021

Hello, Have you attempted to wipe the system cache partition on the device recently? Turn off the device. Press and hold the Volume Up key and the Bixby / Power key. When the Android logo displays, release both keys. An 'Installing system update' message may show briefly before the Android Recovery menu options appear. Press the Volume down key several times to highlight the Wipe cache partition. Press Bixby / Power key to select. Press the Volume down key to highlight Yes, then press the Bixby / Power key to select. When the process is complete, the Reboot system now is highlighted. Press the Bixby / Power key to restart the device. Also, do you experience the same symptoms in safe mode? Let's try putting the device in Safe mode to determine if there are external factors that cause this symptom. This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode. Please follow the steps below: 1. Turn the device off. 2. Press and hold the Power key past the model name screen. 3. When "SAMSUNG" appears on the screen, release the Power key. 4. Immediately after releasing the Power key, press and hold the Volume down key. 5. Continue to hold the Volume down key until the device finishes restarting. 6. Safe mode will display in the bottom left corner of the screen. 7. Release the Volume down key when you see Safe Mode. 8. To exit Safe Mode, restart your device.

Stephanie Nikki · ‎04-13-2021

These ads cannot be disabled, however, you can turn off interest-based ads by going to settings > google settings > ads > click on opt-out. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungJoJo · ‎04-09-2021

An Accepted Solution has been marked and provided for this thread. This thread will be locked for further replies. In hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a post, that you include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the Community!

SamsungJoJo · ‎04-08-2021

Hello, Thanks for reaching out. This forum is for the support of US products and customers. As your product is a non-US model and the support for these models is very limited, please seek a support team for your area. You can do so by using this link here: https://www.samsung.com/us/common/visitlocationsite.html For US users, here are a few tips on tips on why overheating occurs on your device: If the phone only feels warm/slightly hot in these situations, this is normal. Apps running in the background When charging Downloading apps, data, etc. Games GPS in use Phone cases trap heat Screen staying on Streaming video or audio Video chat Tips on how to reduce overheating: Remove device case/cover and see if this cools it down. Unplug the charger if the phone is fully charged. Close apps running in the background. Close app and browser tabs you are not using Uninstall any apps you downloaded before the problem started. Turn off network connections you are not using Reduce the screen timeout. Remove the battery (if removable), inspect for any damage, dust, etc., and reinsert it. If the issue continues, test with an alternate battery.

SamsungJoJo · ‎04-06-2021

Hello, If the troubleshooting steps provided in the thread did not help, you can try giving this link here a shot giving additional help: https://www.samsung.com/us/support/troubleshooting/TSG01003131/

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