About SamsungRei

SamsungRei · ‎06-17-2019

You can use the remote view finder! https://www.samsung.com/us/support/answer/ANS00066627/

SamsungRei · ‎06-12-2019

@usertPqcrG5ptJ Please send a private message with your full model code and serial number from the bottom of the cradle. http://bit.ly/2XERsky

SamsungRei · ‎06-12-2019

Thank you for the model number. Please send a private message with the serial number of the watch. http://bit.ly/2XERsky

SamsungRei · ‎06-05-2019

Have you force stopped and cleared the cache of the Bluetooth app?

SamsungRei · ‎05-23-2019

This would be the first step in troubleshooting. You can follow the directions below, or you are welcome to take it to a local uBreakiFix location for an authorized technician to look at it. https://www.samsung.com/us/support/ubreakifix/ Turn off the device. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. When the Android logo displays, release all three keys. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear. Press the Volume down key several times to highlight wipe cache partition. Press Power key to select. Press the Volume down key to highlight yes, them and press the Power key to select. When the wipe cache partition is complete, Reboot system now is highlighted. Press the Power key to restart the device. Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Don’t be alarmed if the phone gets stuck on the logo for a minute or two after this just don’t turn it off so that what were deleted will be replaced successfully. So, wait for your phone to become active. Don’t worry, this procedure is very easy and safe to do. You won’t damage your phone just by wiping the cache partition.

SamsungRei · ‎05-21-2019

You can use the following information to optimize your battery performance. https://www.samsung.com/us/support/answer/ANS00078987/

SamsungRei · ‎05-20-2019

@JSA1024 Will you please send a private message with your full model code and serial number? http://bit.ly/2XERsky

SamsungRei · ‎05-20-2019

Are you able to connect to the app with the watch?

SamsungRei · ‎05-08-2019

@userYTaTgXvSv3 Please send a private message with your ticket number so I can look into this. http://bit.ly/2NOMOfT

SamsungRei · ‎05-08-2019

Was there an update or any new apps downloaded?

SamsungRei · ‎05-08-2019

@user8JK82DemeP Will you please send a private message with the model code and serial number of your buds? http://bit.ly/2NOMOfT Also, would you please confirm if you have completed these steps: Set the earbuds in the case with the case left open and paired to the phone. Allow to charge (undisturbed) for 5 minutes. Proceed to go into the galaxy wearable app, down to about earbuds and hit reset earbuds. Then set up as new.

SamsungRei · ‎05-08-2019

When did the error message begin? What is the model code of your phone? I am also including an article with some steps you can try. http://www.samsung.com/us/support/troubleshooting/TSG01001449/

SamsungRei · ‎05-02-2019

Will you please send a private message with your email address or any ticket numbers you may have so I can look into this? http://bit.ly/2NOMOfT

SamsungRei · ‎04-29-2019

@usera8gCPnzgm2 Please send a private message with your full model code and serial number. http://bit.ly/2NOMOfT

SamsungRei · ‎04-29-2019

@user3DhFtgUqAE A replacement of the buds will be needed. Will you please send a private message with the model code and serial number of your buds? http://bit.ly/2NOMOfT

SamsungRei · ‎04-25-2019

Is it just during use of these apps? http://www.samsung.com/us/support/troubleshooting/TSG01001414/

SamsungRei · ‎04-25-2019

Please send a private message with your full model code and IMEI number. http://bit.ly/2NOMOfT

SamsungRei · ‎04-23-2019

@userG6Lw3yiB9d Please send a private message with your model code and serial number of the Buds. http://bit.ly/2NOMOfT

SamsungRei · ‎04-23-2019

@userg8JO85qArt and @usertgTtTU5y75 Will you send a private message with your email address? I'd like to see what records they have for you in the system so that we can get this resolved. http://bit.ly/2Kq3B5F

SamsungRei · ‎04-22-2019

This is wonderful news! Please let me know if you have any further questions.

SamsungRei · ‎04-22-2019

Who is your service provider?

SamsungRei · ‎04-22-2019

Do you also have the Selfie Shape Correction turned on?

SamsungRei · ‎04-22-2019

If you go into the Camera settings, do you see an option to save the image as the preview?

SamsungRei · ‎04-22-2019

I would like to look into this further. Please provide the following: Model of phone connected to: Software version of phone: Wearables app version: Software version of Buds: Have you tested the Buds with any other devices?

SamsungRei · ‎04-22-2019

Please send a private message with your full model code and IMEI number so I can look into this further. http://bit.ly/2Kq3B5F

SamsungRei · ‎04-22-2019

Please send a private message with your full model code and IMEI number. http://bit.ly/2Kq3B5F

SamsungRei · ‎04-19-2019

Hey guys, Go to your Settings>Applications>Search for an application called "Call Protect". When you open it, select Force stop.

SamsungRei · ‎04-19-2019

Have you tried toggling the settings of Call Protect?

SamsungRei · ‎04-19-2019

Who is your service provider?

SamsungRei · ‎04-19-2019

@userT72q1CamGS Will you please send a private message with your full model code and IMEI number? I would like to look into this further for you. http://bit.ly/2Kq3B5F

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