This may be an indication of other Samsung users showing that your ability to use features like a live message between two contacts who have a Samsung Device. Do you see any blue dots on a contact profile that isn't a Samsung device? Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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Sorry for my mistaken please give this a try Press and hold the Volume down button and Power button at the same time for about 10 seconds.
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