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MsBri1
Neutron Star
in Kitchen and Family Hub
04-18-2020
09:20 AM
(Last edited
03-05-2024
12:43 PM
by
SamsungCaleb
) in
04-18-2020
09:20 AM
1 Like
It sounds like the ice maker is making too much ice. Our ice makers are designed to stop when they're full.
There are two methods for this, depending on which type of ice maker your model has.
Either an optical sensor detects when ice has piled too high, or a mechanical arm is pushed upwards when the ice piles high enough. If your ice maker won't stop making ice, this system isn't working.
If your ice maker is making too much ice, it's possible that the ice bucket is not inserted correctly.
This allows ice to spill out of the bucket before it piles high enough to be detected by the ice maker.
Make sure your ice bucket is inserted correctly.
You can refer to illustrations in your user manual if needed.
Once you have confirmed that the ice bucket is inserted correctly, reset the ice maker. Resetting the ice maker will re-initialize it, which can potentially resolve issues with your ice production.
Reet the ice make
If the troubleshooting did not help then this will be something that will require serivce. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
https://www.samsung.com/us/support/service/locations/
... View more
MsBri1
Neutron Star
in Kitchen and Family Hub
04-18-2020
09:20 AM
(Last edited
03-05-2024
12:43 PM
by
SamsungCaleb
) in
04-13-2020
04:15 PM
The cap is located at the bottom of the holder. (see image below)
Here's a link with more information about the pitcher not filling: https://www.samsung.com/us/support/troubleshooting/TSG01201488/
... View more
04-07-2020
03:42 PM
Family Hub profile setup on the refrigerator
For the Family Hub app to work, you need to be signed into the same Samsung account on the Family Hub and on the phone. If you haven't already, you can add your Samsung account to a user profile on the fridge.
Add to an existing profile
To add your Samsung account to an existing user profile, navigate to Settings, and then tap Profile. Select your profile, and then tap Account Information. Tap Connect Samsung Account and review the on-screen instructions.
Create a new profile
To create a new Family Hub profile, navigate to Settings on the fridge. Tap Profile and then tap Add to create a profile. Enter a profile name and then choose your desired avatar and color. Next, tap Connect to add a Samsung account to the profile. Enter your login information, and then tap Sign in. You'll be brought back to the previous screen. Tap Done to create your profile.
That's all you need to do on the refrigerator. See the next section to learn what to do on the phone.
Note: Up to 6 separate user accounts can be added to the same Family Hub refrigerator.
I have inserted some helpful links about setting up your Family Hub and adding members to the profile 🙂
Setting up the Family Hub Fridge: https://www.samsung.com/us/support/answer/ANS00077919/
Add a family Member Profile - Family Hub Tips: https://www.samsung.com/us/support/tip/TIP00079219/
... View more
04-06-2020
06:48 AM
Hello there, give the following a try:
Whether the washer tub is not spinning, kind of spinning, won't stop spinning, or just runs way too long, the troubleshooting is the same.
Check your washer load size, and the cycle you are using:
Check the load size and weight. (Check our laundry load size guide for more details.)
Make sure the laundry is distributed evenly. Your washer will have trouble if all the laundry is to one side. This will cause it to vibrate a lot when it spins, in which case the washer may choose to spin slower or not at all.
Match the laundry type to the cycle. Each wash cycle is designed to wash specific fabric types and soil levels. Matching the cycle and type of laundry is always going to result in the best performance. Choosing the wrong cycle for your laundry will often cause errors and/or bad performance.
Make sure the washer is level:
Try to rock and wobble the washer (front load washers only).
Use water to weigh down the tub and make sure it stays centered (top load washers only).
Adjust legs as needed.
Run a test cycle.
Look at Step 2 for leveling:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/#make-sure-the-washer-is-level
Clean the pump filter (front load only)
Most front load models have an accessible pump filter (also called a debris filter) on the front of the unit, near the bottom. This pump filter requires routine maintenance to be kept clean. The recommended interval is at least once a month, or every 40 washes, whichever is more frequent.
If cleaned often, it will never get clogged, and your washer will stay in good condition. If neglected, it can clog and cause issues with draining and even leaks.
The steps for cleaning a pump filter can be found in our guide for cleaning the washer.
Make sure the washer's drain hose is installed correctly.
Check that it's inserted between 6 to 8 inches. If the drain hose is more than 8 inches deep, it causes a siphoning effect which over time will cause issues with the washer.
Make sure the drain hose does not form an airtight connection.
Measure and confirm the height of the drain hose.
Inspect the drain hose for damage, kinks, or bends.
Confirm the drain hose holder is installed.
Run calibration mode on your washer:
Remove everything from your washer.
Depending on your display panel Press Delay Start and Eco Plus or Temp and Delay End buttons simultaneously, and then press
the Power button. The machine turns on.
Press the Start/Pause button to activate “Calibration Mode”.
The pulsator rotates clockwise and counterclockwise for approximately 1 minute.
When “Calibration Mode” is finished, “End” or"CB" appears on
the display, and the machine automatically turns off. The washing machine is now ready for
use.
If the tub does not spin by the time this process completes, service is required.
Note: If the combination above doesn't work or you don't have those buttons, check your user manual for instructions specific to your model. If your user manual does not cover Calibration Mode, then your model doesn't have it and service is required.
If the above troubleshooting steps didn't help, here are some service options:
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message one of our moderators to have service processed
- If you're OUT of warranty, you the following link to locate a service center in your area by using the link below
http://www.samsung.com/us/support/service/location
... View more
04-02-2020
01:50 PM
Hello @userZFXXefGBcs: check out the accepted solution on the first page of this thread. It might be able to help you with this.
... View more
04-01-2020
05:13 PM
Oh no!!! Regretfully, this forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry
... View more
MsBri1
Neutron Star
in Kitchen and Family Hub
03-23-2020 05:21 PM (Last edited 05-03-2020 07:56 AM ) in
03-23-2020
05:21 PM
Hello there, I would be happy to make sure that your dishwasher is being used to its fullest :).
If your dishwasher has an error code or blinking lights, try to take care of that first. (see links below)
Error Code: https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Blinking Lights: https://www.samsung.com/us/support/troubleshooting/TSG01001922/
If your dishes are not cleaned try the following steps below:
Never pre-rinse the dishes.
It's a good idea to scrape large food pieces, like tomato chunks, pasta noodles, etc. off your pots, pans, and dishes before loading them. However, rinsing off all the sauce, grease, and other bits can cause a white film to form.
Pick the right cycle for the job.
Heavy is best for tough to clean items like pots, pans, and casserole dishes.
Normal is for everyday use.
Auto makes sure dishes are cleaned with minimal water and energy usage.
Use rinse aid (like Cascade or Jet Dry).
Samsung dishwashers are designed for use with rinse aid like Cascade or Jet Dry to reduce hard water film building up on the dishes. Like detergent, you can run a cycle without it, but you're not going to get the best performance.
Load the dishwasher properly.
There's a right way and many wrong ways to load your dishwasher. Loading it the right way will greatly increase the cleaning performance. (see link below)
https://www.samsung.com/us/support/answer/ANS00062443/
Use the recommended amount of detergent.
Using too much or too little detergent can actually lead to issues with your dishwasher and leave an ugly white film behind.
Note: If you find that you're using the manufacturer's recommended amount of detergent, but aren't seeing the results you'd like, try a competing brand.
Check the temperature of the water supply.
Adjust your water heater to deliver water between 120-149 degrees Fahrenheit.
Check for obstructions.
Make sure no dishes or utensils are blocking any of the moving parts in the dishwasher (nozzles, water reflector, and the dispenser). Also, make sure the spray arms rotate freely and the nozzles are not clogged with food particles.
Clean the dishwasher. (see link below for more details)
Clean the interior of your dishwasher periodically to remove any soil, food particles and hard water buildup. Ideally, this should be every 24th cycle, but once a month is typically fine.
Using the Self Clean cycle to remove hard water mineral deposits from inside the dishwasher. This can be done with a dishwasher cleaner, vinegar, or a citric acid powder. Do not add detergent for the Self Clean cycle.
https://www.samsung.com/us/support/answer/ANS00076793/
If your detergent does not dispense try the link below:
http://www.samsung.com/us/support/troubleshooting/TSG01000962/#detergent-does-not-dispense
If the above troubleshooting steps didn't help, here are some service options:
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message one of our moderators to have service processed. http://bit.ly/33ipYnO
- If you're OUT of warranty, use the following link to locate a service center in your area
http://www.samsung.com/us/support/service/location
... View more
MsBri1
Neutron Star
in Kitchen and Family Hub
03-23-2020 05:21 PM (Last edited 05-03-2020 07:56 AM ) in
03-22-2020
06:33 AM
Hello there,
Is the unit pulled into a surge protector? If so, try plugging the unit directly into a wall outlet.
Make sure that the unit is up to date.
Does this happen on all sources?
Test the HDMI Cable:
Navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test,
If the test says the cable is bad, replace the cable.
Have you tried to test with a different external device?
-The final thing to rule out is the external device you're using. Try connecting a different device, or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too.
-If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working, and troubleshoot or replace it.
If you are able to, Navigate to Settings > Support > Self Diagnosis > Picture Test, and then follow the on-screen directions.
If the above troubleshooting steps didn't help you are welcome to send us a private message with the full model code and serial number in order to see if the unit is within the warranty or if it qualifies for any possible options. Messages can be sent using the following link or by visiting any mod's profile. --> http://bit.ly/33ipYnO
... View more
MsBri1
Neutron Star
in 4K, 8K and Other TVs
03-18-2020
01:00 PM
(Last edited
01-02-2024
11:04 AM
by
SamsungJustin
) in
03-18-2020
01:00 PM
10 Likes
Hello, if you are experiencing the symptoms above, please confirm the following:
Is the unit pulled into a surge protector?
Try plugging the unit directly into a wall outlet.
Is your device up to date?
Make sure that the unit is up to date with the latest software: https://www.samsung.com/us/support/answer/ANS00062224/
Does this happen on all sources?
Try different source to see if the symptoms appear, if they do not it will be an issue with your HDMI connection, or the external device.
Navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test, If the test says the cable is bad, replace the cable.
Try a different External device and/or cable
Have you performed a picture test?
If you are able to, Navigate to Settings > Support > Self Diagnosis > Picture Test, and then follow the on-screen directions.
If the TV can display a picture, and there’s no further symptoms, you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working, and troubleshoot with the manufacturer or replace the device/cable.
If the troubleshooting above did not help, or alleviate the symptoms, the unit will require service. Please see the service options listed below:
In Warranty:
Please reach out to us directly via one of our support channels below:
PM Moderator - http://bit.ly/33ipYnO
Facebook: http://www.facebook.com/samsungsupport
X/Twitter: http://www.twitter.com/samsungsupport
Live chat: https://www.samsung.com/us/support/?chat=auto
Phone: 1-800-726-7864
Out of Warranty:
If you are out of warranty, we recommend utilizing the following site, to locate authorized service centers in your area to obtain estimates for repairs. You may also reach out to a third party if you prefer.
http://www.samsung.com/us/support/service/location
If you do not wish to proceed with service, it may be the perfect time for an upgrade! Check out our latest Samsung Television models here: https://www.samsung.com/us/tvs/
... View more
MsBri1
Neutron Star
in 4K, 8K and Other TVs
03-18-2020
01:00 PM
(Last edited
01-02-2024
11:04 AM
by
SamsungJustin
) in
MsBri1
Neutron Star
in Washers and Dryers
03-14-2020 07:39 AM (Last edited 04-09-2020 06:11 AM ) in
03-14-2020
07:39 AM
Check that the latch is securely fixed, laundry or other items are not caught in the door, and the door is closed and secured correctly.
*If your Top Load Washing Machine is continue to spin and rinse try the following*
Check your washer load size, and the cycle you are using:
Check the load size and weight. (Check our laundry load size guide for more details.)
Make sure the laundry is distributed evenly. Your washer will have trouble if all the laundry is to one side. This will cause it to vibrate a lot when it spins, in which case the washer may choose to spin slower or not at all.
Match the laundry type to the cycle. Each wash cycle is designed to wash specific fabric types and soil levels. Matching the cycle and type of laundry is always going to result in the best performance. Choosing the wrong cycle for your laundry will often cause errors and/or bad performance.
Make sure the washer is level:
Try to rock and wobble the washer (front load washers only).
Use water to weigh down the tub and make sure it stays centered (top load washers only).
Adjust legs as needed.
Run a test cycle.
Look at Step 2 for leveling:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/#make-sure-the-washer-is-level
Make sure the washer's drain hose is installed correctly.
Check that it's inserted between 6 to 8 inches. If the drain hose is more than 8 inches deep, it causes a siphoning effect which over time will cause issues with the washer.
Make sure the drain hose does not form an airtight connection.
Measure and confirm the height of the drain hose.
Inspect the drain hose for damage, kinks, or bends.
Confirm the drain hose holder is installed.
Run calibration mode on your washer:
Remove everything from your washer.
On the WA456, press the Delay Start and Eco Plus buttons simultaneously, and then press the Power button. On the WA422 or WA400, press the Delay Start and Pre Soak buttons simultaneously and then press the Power button. The machine turns on.
Press the Start/Pause button to activate “Calibration Mode”.
The pulsator rotates clockwise and counterclockwise for approximately 1 minute.
When “Calibration Mode” is finished, “End” (WA456*) / “En” (WA422*, WA400*) appears on the display, and the machine automatically turns off. The washing machine is now ready for use.
If the tub does not spin by the time this process completes, service is required.
If the above troubleshooting steps didn't help, here are some service options:
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message one of our moderators to have service processed. http://bit.ly/33ipYnO
- If you're OUT of warranty, use the following link to locate a service center in your area
http://www.samsung.com/us/support/service/location
... View more
MsBri1
Neutron Star
in Washers and Dryers
03-14-2020 07:39 AM (Last edited 04-09-2020 06:11 AM ) in
03-08-2020
02:41 PM
1 Like
Try this option:
Press Sanitize until “A1” or “A0” is displayed. Then, press Delay Start to enable (A1) or disable (A0) Auto Release™ Dry.
And you can power cycle the unit by turning it off at the breaker for about 30 full seconds.
... View more
03-06-2020
06:48 AM
1 Like
Of course! How are you setting the Auto Release? Are you pressing Sanitize until A1 is displayed and then press Delay Start? Have you tried to power cycle the unit?
... View more
03-06-2020
06:39 AM
1 Like
Gotcha! Well please don't hesitate to reach back out to us for anything 🙂
... View more
03-05-2020
01:07 PM
1 Like
Okay, when the door does not open is the A1 showing on the display or no? Also, can you try to use it on a different cycle and see what happens?
... View more
03-05-2020
12:47 PM
1 Like
Hello @usero28M2hL1Bx. When you say that they auto release does not open the door, is that on all cycles?
... View more
03-05-2020
12:45 PM
1 Like
Hello @userfqJbmGL6va, I do see where we tried to get you set up for service on Feb. 11 AT 8:57 PM and we followed up with you on Feb. 12 AT 8:59 PM. If you are responding to the email notification that goes to a do not reply email address that we don't have access to it. Feel free to send us your information to proceed with service via private message. http://bit.ly/33ipYnO
... View more
03-04-2020
06:36 AM
1 Like
I understand that Amazon works fine on other devices, however, if you are able to download other apps on your Samsung TV but can't download one certain app I recommend reaching out to the developer.
... View more
03-03-2020
09:02 AM
1 Like
Regretfully, if this is the only app not working, you will need to reach out to the developers directly.
... View more
02-23-2020
07:46 AM
My sincerest apologies for the frustration and inconvenience this has caused. Please feel free to send me a private message with your serial number so that I can look into this for you. http://bit.ly/33ipYnO
... View more
MsBri1
Neutron Star
in 4K, 8K and Other TVs
02-14-2020 07:43 AM (Last edited 03-10-2020 02:49 PM by knightsurgeon ) in
02-14-2020
07:43 AM
My sincerest apologies for the frustration and inconvenience this has caused. Does this happen on all sources?
Navigate to Settings > Support > Self Diagnosis > Picture Test, and then follow the on-screen directions. Does the light bleed appear during the test?
... View more
MsBri1
Neutron Star
in 4K, 8K and Other TVs
02-14-2020 07:43 AM (Last edited 03-10-2020 02:49 PM by knightsurgeon ) in
02-05-2020
06:49 AM
Hello there! If you experiencing the symptoms above please feel free to send us a private message with your full model code and serial number so that we can look into this for you :). http://bit.ly/33ipYnO
... View more
01-25-2020
07:40 AM
I completely understand how frustrating this must be. Please feel free to send us a private message with your serial number so that we can look into this for you. http://bit.ly/33ipYnO
... View more
01-21-2020
06:33 AM
Hello @BruinRogue,
We have been trying to get in touch with you since Jan. 9th and haven't heard anything back from you. Feel free to send us a private message with your information. http://bit.ly/33ipYnO
... View more
01-20-2020
06:36 AM
Hello there, I recommend reaching out to your retailer for the password.
... View more
12-16-2019
07:13 AM
Please feel free to send us a private message with your full model code and serial number so that we can look into this for you. http://bit.ly/33ipYnO
... View more
12-11-2019
02:13 PM
2 Likes
Try holding Power Freeze + Power Cool down at the same exact time for about 8-12 seconds.
... View more
12-11-2019
01:14 PM
Hello there, what is the "one bit digit" that is showing? Can you provide a photo of it?
... View more
12-04-2019
07:31 AM
At this time we can set up service for you. If you would like to proceed with service, please provide us with your model and serial number privately to my link.
... View more
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