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‎08-03-2023
06:56 AM
Hello, There! I'm so sorry to see this and I can definitely understand the frustration! The best team to assist with this is our E-commerce team, as they handle all returns and ordering inquiries. You can reach out to them at, 1-855-726-8721 and they should be able to get you back on track to getting your refund.
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‎07-13-2022
11:05 AM
Hello, Everyone. I'm terribly sorry to see these posts and understand the frustration completely. There are various variables to consider when trying to determine why such as thing as this occurs including environmental factors and maintenance of the units.
The representatives are correct in the fact, that the one-year limited manufacturer's warranty does not cover cosmetic damage, cracks, peeling, or scratches. A lot of times these may even be considered physical damage as well, which is also not covered.
The best course of action, if you're experiencing this and want a resolution, would be to have a technician evaluate the unit, to have this repaired. You can utilize the following link to locate an authorized servicer in your area: Http://www.samsung.com/us/support/service/location
Alternatively, you may be able to reach out to our parts team to see if there is touch-up paint or parts available to replace the current ones.
Phone: 1-800-627-4368
Website: HTTP://www.samsungparts.com
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‎02-02-2022
08:26 AM
I'm just now seeing this. You are so welcome. Don't hesitate to come by and post again!
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‎01-11-2022
06:12 AM
I do not believe the child lock, locks the door, just the functionality of the device, so it can't be turned on during this time.
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‎01-11-2022
05:48 AM
Are the subtitles enabled on the device that you are streaming from? This may be causing them to display on your tv.
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‎01-11-2022
05:45 AM
2 Likes
This should help. Press the Menu button and navigate to Settings, followed by System. Select HDMI-CEC and set Device Auto Power, Device Power, and TV Auto Power all to Off. Also, there may be options to do this in the device itself. Like with the PS5 you would do this: Turn on your PS5, then select the Settings cog from the top-right corner. From there, go to Settings > System > HDMI. If you don't want to use this feature at all, disable HDMI Device Link.
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‎01-05-2022
06:29 AM
I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:
https://www.samsung.com/us/support/troubleshooting/TSG01209532/
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‎12-07-2021
10:38 AM
This question would be better suited for our Accounts team. They can be reached at 1-855-795-0509
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‎12-07-2021
06:08 AM
I can definitely understand how frustrating this may be. Does this occur when you have the unit plugged in? Does it occur with the device in safe mode? As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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‎12-05-2021
07:16 AM
I can definitely understand how frustrating this may be. As this is a non-US model and support for these models is very limited, please seek support for your area. You can do so here: https://www.samsung.com/us/common/visitlocationsite.html
Even though this way is much faster, we can help as well. Just provide the full model code and the serial number of the device as well as your best contact phone number, name, and email via private message.
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MrLarry
Neutron Star
in Galaxy S20
‎11-28-2021
06:10 AM
(Last edited
‎10-11-2022
11:14 AM
by
SamsungRei
) in
‎11-28-2021
06:10 AM
20 Likes
Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ You can also try clearing the cache partition of the phone.
Turn off the device.
Press and hold the Volume Up key, then press and hold the Side key.
When the green Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times to highlight wipe cache partition.
Press Side key to select.
Press the Volume down key to highlight yes, them and press the Side key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Side key to restart the device.
If your phone is getting too warm to touch, repairs would be recommended in order to have the technicians evaluate the device. You can use the following link to find a list of service centers in the U.S. that can do the repair: https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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MrLarry
Neutron Star
in Galaxy S20
‎11-28-2021
06:10 AM
(Last edited
‎10-11-2022
11:14 AM
by
SamsungRei
) in
‎10-26-2021
07:43 AM
I can definitely understand your concern here regarding your television display. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01202526/
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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‎10-13-2021
07:20 AM
I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:
https://www.samsung.com/us/support/troubleshooting/TSG01110725/
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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‎10-11-2021
08:03 AM
I see. Give this link a shot for me: https://www.samsung.com/us/support/troubleshooting/TSG01109749/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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‎10-11-2021
07:40 AM
I can definitely understand how frustrating this may be. Does this occur when using any apps or nis it just when using HDMI ports?
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‎10-05-2021
06:03 AM
10 Likes
Sometimes televisions do weird things like and you just have to plug them directly into a wall socket. Unplug the unit for about 2 minutes, try it in the wall socket. If it works, just turn off the unit and plug it back into your surge protector. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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‎10-05-2021
05:56 AM
I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:
https://www.samsung.com/us/support/troubleshooting/TSG01001086/
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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‎10-05-2021
05:40 AM
Do you have the unit plugged into a wall socket or surge protector?
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‎10-04-2021
08:48 AM
I can definitely understand how frustrating this may be. I recommend reaching out to our ECommerce team, as they would be better equipped to help you. They can be reached at 1-855-726-8721
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‎10-04-2021
06:39 AM
10 Likes
I can definitely understand how frustrating this may be. I recommend reaching out to our ECommerce team, as they would be better equipped to help in this situation, They can be reached at 1-855-726-8721
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‎10-04-2021
05:44 AM
I can definitely understand your concern here. Let's try to alleviate some of the stress by trying a factory reset. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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‎09-27-2021
05:49 AM
I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:
https://www.samsung.com/us/support/troubleshooting/TSG01109856/
I know it says no sound but give the steps a try. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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MrLarry
Neutron Star
in 4K, 8K and Other TVs
‎09-27-2021
05:28 AM
(Last edited
‎03-13-2024
03:37 PM
by
SamsungCaleb
) in
‎09-27-2021
05:28 AM
20 Likes
I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:
https://www.samsung.com/us/support/troubleshooting/TSG01202526/
If this does not help I recommend letting a service technician have another look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email. Send a message on Facebook Send Message on Twitter Send Message to Moderator
Call in directly at 1 (800) 726-7864
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MrLarry
Neutron Star
in 4K, 8K and Other TVs
‎09-27-2021
05:28 AM
(Last edited
‎03-13-2024
03:37 PM
by
SamsungCaleb
) in
‎09-27-2021
05:15 AM
I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this:
https://www.samsung.com/us/support/troubleshooting/TSG01110725/
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
Send a message on Facebook
Send Message on Twitter
Send Message to Moderator
... View more
‎09-27-2021
04:19 AM
I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:
https://www.samsung.com/us/support/troubleshooting/TSG01001990/
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
Send a message on Facebook
Send Message on Twitter
Send Message to Moderator
... View more
‎09-26-2021
06:55 AM
I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:
https://www.samsung.com/us/support/troubleshooting/TSG01202526/
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
Send a message on Facebook
Send Message on Twitter
Send Message to Moderator
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‎09-22-2021
06:04 AM
10 Likes
I apologize, I missed that. I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
Send a message on Facebook
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Send Message to Moderator
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‎09-22-2021
05:24 AM
I can definitely understand how frustrating this may be. Does this occur during a picture test?
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