Black Hole
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Stephanie Nikki
Black Hole
in Galaxy S20
06-04-2020 05:42 PM (Last edited 06-12-2020 11:20 AM by knightsurgeon ) in
06-04-2020
05:42 PM
Are you receiving any error messages? What symptoms are you experiencing when sending or receiving messages on the Samsung messaging app?
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Stephanie Nikki
Black Hole
in Galaxy S20
06-04-2020 05:42 PM (Last edited 06-12-2020 11:20 AM by knightsurgeon ) in
06-01-2020
06:19 PM
The first thing I recommend is to reset the Galaxy buds, you can do so following these steps.
First, navigate to and open the Galaxy Wearable app on your phone.
For the Galaxy Buds or Buds+, tap About earbuds. Tap Reset earbuds, and then tap Reset to confirm.
Another good thing to always check is to make sure the connections are free of debris or anything that would hinder the contacts from touching properly. You can use the following link for some good maintenance/ cleaning steps.
https://www.samsung.com/ca/support/mobile-devices/sm-r170-galaxy-buds-clean-the-earbuds/
If after performing this and your symptoms still persist, send me a private message with your model code and serial number so I can assist you further.
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05-27-2020
06:24 PM
10 Likes
Are you experiencing this with the stock apps? or are any of these 3rd party apps? If these are the stock apps, try your device in safe mode to see if you are still having these symptoms.
Give these steps a try to wipe the cache partition on your device:
Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the Android logo displays, release all three keys.
An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device
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05-26-2020
10:28 AM
Thank you for this information. This forum is for support of US products and customers. As your product is a non-US
model and support for these models is very limited, please seek a support team for your area. You can do so by
using this link:http://www.samsung.com/visitcountry
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05-20-2020
11:04 AM
If the symptom does not occur while the device is in safe mode, check the 3rd party applications you have installed as they may be causing the display settings to reset.
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04-06-2020
10:19 AM
2 Likes
Do you experience the same symptom with the stock camera app on the phone while the device is in safe mode?
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03-19-2020
09:31 AM
Hey, thanks for reaching out! I'd like to look into this further for you, May I have the model code, serial number and software version for the buds via private message?
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03-16-2020
02:26 PM
Can you tell me what troubleshooting steps you have tried?
Let me know if you've tried this link: http://www.samsung.com/us/support/troubleshooting/TSG01111318/
If this still occurs after the troubleshooting steps, You have the option of going to your retailer for an exchange, if you are out of your retailer's exchange period or if Samsung is your retailer, send me a private message with your model code, serial number, and firmware version.
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03-13-2020
02:11 PM
Hey there!
Thanks for reaching out, as you have exhausted all troubleshooting for the device, I'd recommend an accessory exchange for the buds.
You have the option of going to your retailer for the exchange, if you are out of your retailer's exchange period or if Samsung is your retailer,
send me a private message with your model code and serial number.
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03-11-2020
01:41 PM
Have you tried a different wireless charger? Have you tried resetting your galaxy buds?
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03-04-2020
05:01 PM
Hey, thanks for reaching out! May I have the full model code and serial number for your device via private message?
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03-03-2020
06:00 PM
I would be happy to assist you further. Can I please have your full model number and serial number in a private message?
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03-02-2020
04:50 PM
Hey, thanks for reaching out! May I have the full model code and serial number for your device via private message?
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02-27-2020
08:37 PM
Hey, thanks for reaching out! May I have the full model code and serial number via private message?
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02-27-2020
02:27 PM
Hey, thanks for reaching out! May I have the full model code and serial number for your device via private message?
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02-19-2020
12:06 PM
Hey, thanks for reaching out! May I have your full model code and serial number via private message?
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02-17-2020
10:50 AM
8 Likes
I recommend reaching out to our Galaxy Z Premier Service, they can be reached at 888-970-3653.
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02-13-2020
07:33 AM
Hey, thanks for reaching out! May I have your full model code and serial number via private message?
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02-07-2020
12:51 PM
Hey, thanks for reaching out! Is the watch Bluetooth only or LTE? May I have your full model code and serial number via private message?
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02-04-2020
09:08 AM
Hey, thanks for reaching out! Could you provide me with the full model code and serial number via private message?
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02-04-2020
08:34 AM
Thank you for this information. May I have your full model code and serial number of your device via private message?
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02-03-2020
03:00 PM
1 Like
Press and hold the Power button until the Power off menu appears then release.
Touch and hold Power off until the Safe mode prompt appears then release.
To confirm, tap Safe mode.
The process may take up to 30 seconds to complete.
Upon reboot, “Safe mode” should appear in the lower-left of the home screen.
Check for the problem.
If the issue goes away on safe mode, turn safe mode off by pulling down the notification shade from the top and tapping on the notification. This should allow you to check if the issue returns. If it does, you’ll need to identify the bad app.
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