About SamsungCole

SamsungCole · a week ago

We would be happy to look into this further for you as well. Can you please provide us with your full model number and serial number/IMEI in a private message: https://bit.ly/3pE8Pkc

SamsungCole · 2 weeks ago

We apologize for the frustration and inconveniences caused.

SamsungCole · 2 weeks ago

We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungCole · 2 weeks ago

We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungCole · 2 weeks ago

That very well may be the issue, your carrier must support this feature through unlocked devices. In many cases, the carriers do not support read receipts and other carrier features on unlocked models.

SamsungCole · 2 weeks ago

Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungCole · 2 weeks ago

Do you by chance have an unlocked model you use with your carrier?

SamsungCole · 2 weeks ago

I see, these were items purchase for or through an App. Samsung does not control these purchases, the app developer or in this case "King" would be the only point of contact able to assist. I apologize for the inconvenience caused.

SamsungCole · 2 weeks ago

Unfortunately there is not a stock setting or feature that allows you to "group" block the numbers. You would need to open the group messages and block each individual number you no longer want to receive messages from. I apologize for the inconvenience caused.

SamsungCole · 2 weeks ago

I recommend speaking with your carrier regarding read receipts as this is a carrier specific feature.

SamsungCole · 2 weeks ago

In this case you would need to speak with your retailer regarding any missing items from an order.

SamsungCole · 2 weeks ago

We apologize for the frustration and inconvenience caused. The information they have provided you is true, if it was not used during the pre-order or more specifically during the order process you would be unable to redeem it now.

SamsungCole · 2 weeks ago

Can you elaborate? Were these items a part of an online order through samsung.com?

SamsungCole · 2 weeks ago

It definitely seems like something may have happened in shipment or something, without knowing all the details you may want to look into replacement options with your retailer. If purchased through samsung.com you are welcome to call our eCommerce team at 1-855-726-8721 directly.

SamsungCole · 2 weeks ago

We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungCole · 2 weeks ago

Not connecting to your carrier's network would be a Carrier issue that you would need to contact them regarding. You are also always welcome to have your phone evaluated by the technicians at your local uBreakiFix under warranty: https://www.ubreakifix.com/locations

SamsungCole · 2 weeks ago

Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungCole · 2 weeks ago

US model variants do not come with a pre-installed screen protector. The ones that do are all international models manufactured for a different country or region. For US models, there is a protective film on the device to prevent scratches during shipment but this can be removed at any time and would need to be removed before installing a screen protector.

SamsungCole · 2 weeks ago

Currently we are experience shipment delays due to severe weather conditions and power outages in multiple parts of the country. You may experience a delay in shipment. You are welcome to speak with our eCommerce team directly regarding your order by calling 1-855-726-8721.

SamsungCole · 2 weeks ago

Unfortunately this is as designed and currently there are no stock settings that allow you to change this. You do have the option of using a third party app that may give this feature, additionally I will mark this as a Feature Request so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungCole · 2 weeks ago

Adding a disclaimer to CalderCay's post: **Rooting the device or otherwise altering the software/hardware of the phone will void the Samsung Limited Warranty.

SamsungCole · 2 weeks ago

On the off-chance you mean the lock screen due to a forgotten password, a reset should get you back in. :)

SamsungCole · 2 weeks ago

Here is a link to Samsung's Privacy Policy: https://www.samsung.com/us/privacy/

SamsungCole · 2 weeks ago

Depending on the age of the Soundbar and the type of Bluetooth it uses, there may be a compatibility issue preventing the connection.

SamsungCole · 2 weeks ago

Similarly to what Mari_K mentioned, you'll likely need to have the app for your printer and you may have additional set-up steps depending on what model printer you're using is. I would recommend reaching out to the support team for your printer in order to see what sort of set-up is needed for this to work for you.

SamsungCole · 2 weeks ago

The Screen Mirroring feature has been moved from the Smart View or SmartThings app. This feature can now be found on compatible models under the Quick Connect feature. Steps and how to use this feature can be found here: https://techwelkin.com/quick-connect-samsung

SamsungCole · 2 weeks ago

Unfortunately this is a feature Youtube implemented as a push to get users to subscribe to their YoutubeTV services. A change input through the latest updates.

SamsungCole · 2 weeks ago

We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products. In the meantime though, resizing would be the only real fix to the issue. You can find some possible ways to resize images here: 6 Ways on How to Reduce Photo File Size on Android Phone (fonedog.com)

SamsungCole · 2 weeks ago

It is recommended to speak with your carrier regarding the use of their services.

SamsungCole · 2 weeks ago

Unfortunately no one can really answer "Why" type questions, its just what the developers/designers went with for that case. I am truly sorry for any inconveniences caused. I would be happy to mark a feature request for you for any future designs that the development team may be looking for ideas on.

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