Black Hole
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‎10-16-2021
11:19 AM
The black boarder has really always been there, just less noticeable. In the update it has been made more clear as this is your "bezel" and where your shortcuts take place. In changing your watch faces and themes, it can be made less noticeable. I sincerely apologize for the inconveniences caused.
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‎10-16-2021
10:52 AM
Good afternoon, I can understand the frustration. Unfortunately we do not have a typical turn around time for this team, and not all reports they receive warrant a response. My only recommendation would be to honestly put in the report each time the issue happens, even if that means spamming the report feature. As an additional option, I can offer service repairs in order to have the phone evaluated for possible hardware defects. You can do this walk-in style through your local uBreakiFix. With the phone being under warranty this would be free of charge.
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‎10-15-2021
02:17 PM
Very sorry to hear, I can understand your sentiments. You may have the option to change your theme to change how your screen appears. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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‎10-14-2021
12:19 PM
Good afternoon, Unfortunately with bluetooth connected watches this is the default setup for answering calls. You have the option to transfer the call from the watch to the phone, or from the phone you can turn off bluetooth and take the call from there. Sadly those are the only available options at this time. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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‎10-12-2021
10:46 AM
We understand, thank you for confirming. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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‎10-12-2021
10:27 AM
10 Likes
Thank you for reaching out, I can certainly understand your concern with battery life on your device. If you purchased Samsung Premium care, I would recommend reaching out to them directly. Give them a call at 866-371-9501.
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‎10-12-2021
10:12 AM
1 Like
We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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‎10-09-2021
02:05 PM
1 Like
Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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‎10-08-2021
11:59 AM
Unfortunately there is not a way to edit the available options on the stock alarm app. There is only the dismiss/cancel X and the snooze just below it. You may be able to find a 3rd party alarm app in the play store that may be more fit to your needs.
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‎10-07-2021
03:39 PM
In order for users to gain promotional credit, the link for the referral would indeed have to be used. For more information you are welcome to call our eCommerce team at 1-855-726-8721 directly.
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‎10-07-2021
10:47 AM
Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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‎10-06-2021
12:26 PM
My apologies for my confusion, to clarify do you mean the voicemail feature for your phone?
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‎10-06-2021
12:06 PM
Repairs are generally 7-14 business days including shipment times.
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‎10-06-2021
09:36 AM
Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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‎10-05-2021
01:28 PM
At this time the feature is not available for you to do this. However, we appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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‎10-02-2021
10:40 AM
Here is an article with some steps you can try, if these steps do not try repairs are recommended to have the phone evaluated. You have the options of visiting uBreakiFix for walk-in repair options: https://www.samsung.com/us/support/troubleshooting/TSG01001424/
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‎10-01-2021
09:43 AM
Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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‎09-30-2021
09:47 AM
Good afternoon, I would recommend reaching out to your carrier directly for more information on this.
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‎09-24-2021
12:24 PM
Good afternoon, very sorry to hear of this. I can understand your concerns, I would recommend reaching out to your carrier directly regarding issues using their services.
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‎09-16-2021
12:18 PM
10 Likes
Good afternoon, I certainly understand your frustrations. Our eCommerce team handles all issues related to online orders, including the trade-ins. I'd recommend reaching out to them directly at 1-855-726-8721.
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‎09-16-2021
11:14 AM
Good afternoon, I know that's frustrating to deal with. This error appears when either the coupon is for a different model than the one being used or when the coupon is invalid. I apologize for any inconveniences caused.
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‎09-16-2021
09:56 AM
1 Like
The members app has its issues, and this is one that our teams are aware of and working on. You should be able to attempt accessing the thread from a web browser and it should allow your replies.
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‎09-16-2021
09:50 AM
10 Likes
I can certainly see why you're upset, honestly Juanaman is correct. I would recommend calling our Premiere Service/Care+ team to see if you qualify for cheaper repairs, you can reach them at 1-800-726-7864 or you can use the online options here: https://www.samsung.com/us/support/samsung-care-plus/
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‎09-15-2021
03:54 PM
Oh no! I can definitely see how that would be frustrating. Our Community is not able to assist with ordering inquiries or issues, but you're welcome to follow up with our E-Commerce team for assistance with that 1.855.726.8721 As for the other things you have going on with your appliances. We'd like to obtain a little more information about the products and get some details from each, so we can see the best way to assist, Please send one of our moderators a Private message with any information you have such as model numbers, serial numbers, or recent ticket numbers: https://bit.ly/3pE8Pkc
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‎09-14-2021
11:46 AM
Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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‎09-10-2021
02:22 PM
20 Likes
If tik-tok is the only app this happens with, you will need to speak with their support team directly.
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‎09-10-2021
02:19 PM
10 Likes
If the steps from Blue7 are not helpful, speaking with your carrier is recommended. Alternatively you can use a different messaging app as a work-around.
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‎09-10-2021
11:45 AM
Samsung offers a 12-month repair warranty to cover the cost of repairs in the event they are needed. If the phone is outside of the warranty timeframe or has existing conditions that void the warranty, the cost of repairs then falls on the owner of the device. I sincerely apologize for the frustration and inconvenience this causes.
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‎09-10-2021
10:13 AM
10 Likes
We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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‎09-10-2021
10:09 AM
Hey there! I see we've also spoken privately regarding this topic. If troubleshooting has been of no help, repairs are recommended. For US devices, you have the option of uBreakiFix for walk-in services or we can help get you set up for a ship-in repair if uBreakiFix is not a good option for you. To PM a mod for ship-in options you can use this link: https://bit.ly/3pE8Pkc
For non-US devices, you will have to speak with the country of origin for the device for warranty services. You can use this link to find contact information for your area: https://www.samsung.com/us/common/visitlocationsite.html
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