Black Hole
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StephanieNikki
Black Hole
in Galaxy Watch
09-09-2021 12:39 PM (Last edited 09-24-2021 11:55 AM ) in
09-09-2021
12:39 PM
Good afternoon, it is recommended to contact your carrier directly for assistance with this. It is likely you will need to update your APNs which they can assist with.
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StephanieNikki
Black Hole
in Galaxy Watch
09-09-2021 12:39 PM (Last edited 09-24-2021 11:55 AM ) in
09-09-2021
12:38 PM
We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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09-09-2021
11:02 AM
A reset would be the next recommendation before sending your watch for repairs. You can find steps for the reset here: https://www.samsung.com/us/support/answer/ANS00084702/
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09-08-2021
11:40 AM
To my knowledge there is not a way to manually fix or change it, I'd recommend reaching out to our S-health team for more assistance at (855) 795-0509 directly. You could also try downloading a different tracking app to see if there are others that better fit your needs.
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09-07-2021
10:29 AM
Thank you for your interest in sharing your ideas with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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09-04-2021
12:15 PM
We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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09-03-2021
10:06 AM
11 Likes
Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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09-02-2021
10:24 AM
Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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09-01-2021
02:21 PM
10 Likes
We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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09-01-2021
02:18 PM
10 Likes
You would still need to reach out to app support as we have no control over their features, I sincerely apologize.
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09-01-2021
01:45 PM
If this is the only app you cannot get into, then there may be a compatibility issue. I would recommend reaching out to the app developer or support team for further assistance.
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09-01-2021
11:27 AM
Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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09-01-2021
10:48 AM
3 Likes
Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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09-01-2021
09:54 AM
13 Likes
We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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StephanieNikki
Black Hole
in Galaxy Fold
09-01-2021 09:16 AM (Last edited 09-01-2021 09:35 AM ) in
09-01-2021
09:16 AM
11 Likes
A few things to try; Place the phone into safe mode to see if this still happens, if it does not then an app is at fault. Try removing your case, if the issue does not happen then the case is causing this to happen. Try a factory reset, sometimes software can glitch out so a reset can set you back to factory settings and retest from there. If none of these things help, you can seek a return through your retailer (eCommerce if ordered through samsung.com 1-855-726-8721) or we can look into service repairs for you. For service repair options, please call the support line at 1-877-841-1138 directly.
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StephanieNikki
Black Hole
in Galaxy Fold
09-01-2021 09:16 AM (Last edited 09-01-2021 09:35 AM ) in
09-01-2021
09:09 AM
Our eCommerce team is the only team able to assist with online orders, continuing to follow up with them directly at 1-855-726-8721 would be the only thing we could recommend. I apologize for the inconveniences caused.
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09-01-2021
09:04 AM
2 Likes
Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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08-31-2021
02:00 PM
We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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08-31-2021
01:37 PM
Please reach out to our Samsung Pay team directly at 1-844-726-7297.
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08-31-2021
01:00 PM
1 Like
At this time, there are no plans for this integration. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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08-31-2021
11:35 AM
You also have the option of calling our eCommerce department for further instruction on your trade-in at 1-855-726-8721 directly.
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08-31-2021
10:16 AM
10 Likes
The process you described here is our returns through eCommerce. The only options we have available would be the return or a service repair. Both options do leave you without a device for a period of time. I apologize for the inconvenience caused.
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08-27-2021
02:03 PM
I would recommend speaking with your carrier regarding the multi-media messaging settings.
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08-27-2021
10:53 AM
The Samsung Cloud service is being discontinued, OneDrive has been offered as an alternative though you are not required to choose this service as your alternative.
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08-27-2021
10:14 AM
Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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08-26-2021
04:21 PM
11 Likes
I would recommend ensuring that Accessibility features have not been enabled as these affect the one and two finger swipe options.
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08-25-2021
10:17 AM
We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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08-24-2021
09:17 AM
I can certainly understand your concerns, here is a link to some troubleshooting that might help: https://www.samsung.com/us/support/troubleshooting/TSG01003223/
If these steps do not help, repairs would be recommended. You are welcome to message one of the moderators directly with your model code and serial number or you can call us at 1-800-726-7864 for repair options: https://bit.ly/3pE8Pkc
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08-21-2021
09:06 AM
11 Likes
We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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