Problem fixed here... but was not a problem exactly. I had the Samsung S9 Plus and the microfone is onthe right side of the cellphone. Now the S20 is on the Left side, where my finger is. So the ''noise'' and ''bad quality'' is because i put my finger on the microfone and sometimes i move my finger and make noise. Now i need to put my finger in another place to hang the cellphone. Come on Samsung.. this is not ergonomic.  ... View more

Have you tried wiping the cache partition? The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly.  Follow these steps:  - Turn off the device. - Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. - When the Android logo displays, release all three keys. - An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear. - Press the Volume down key several times to highlight wipe cache partition. - Press Power key to select. - Press the Volume down key to highlight yes, them and press the Power key to select. - When the wipe cache partition is complete, Reboot system now is highlighted. - Press the Power key to restart the device.   Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Don’t be alarmed if the phone gets stuck on the logo for a minute or two after this just don’t turn it off so that what was deleted will be replaced successfully. So, wait for your phone to become active. Don’t worry, this procedure is very easy and safe to do. You won’t damage your phone just by wiping the cache partition.        ... View more

Thank you very much for sending me a replacement set of ear buds. Customer service was very timely and everyone I spoke with was very helpful. Thank you again  ... View more

That was next on my list to test but as I went to restart in safe mode a co-worker noted that it was in sync with my animated background. Turns out it updated and added music. Thank you for your help and hopefully no one else has this issue.  ... View more

Thank you for following up. I would recommend a service repair. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2 ... View more

Go to Settings > Advanced Features > Games > Game Launcher/Game Tools and tap the toggle switch to enable and disable it. Game Tools can be easily enabled and disabled using the Show Game Tools button at the bottom of Game Launcher.   If the steps provided don't get you to game launcher/game tools the device is not compatible.  ... View more