About Stephanie Nikki

Who_Dis · ‎10-05-2021

sounds like it's not the hardware defect but rather software issue. The camera might be processing the image wrong.... I suggest submitting error report to Samsung Members after reproducing the issue and attach example pictures to better explain what the issue is. you could also check to see if there is an update for the camera, or try cache clear or data clear for the camera app.

SamsungAdam · ‎06-29-2021

Thank you for reaching out. I certainly understand your frustration, as you have been working with our specialized team, I would recommend reaching out to them directly at 1-800-726-7864 for further assistance. Please provide the phone agent with your ticket number so they can assist you in the quickest possible manner.

SamsungRyder · ‎09-17-2021

Thank you for this information. This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry

SamShady · ‎09-13-2021

This happened to me after last update and fix just worked ty!!!

Stephanie Nikki · ‎09-09-2021

A reset would be the next recommendation before sending your watch for repairs. You can find steps for the reset here: https://www.samsung.com/us/support/answer/ANS00084702/

useraTyCPByrmG · ‎09-02-2021

I used the Smart Switch to transfer everything. I just got a defective unit. Returning it

userxCHQ3aASRO · ‎09-01-2021

Screen shot of steps

Stephanie Nikki · ‎08-31-2021

At this time, there are no plans for this integration. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungAdam · ‎08-30-2021

Thank you for reaching out. Give this link a try: https://www.samsung.com/global/galaxy/galaxy-watch4/specs/

Samsung_Jbw · ‎08-29-2021

I have gone through the Restore and there is almost NO compatibility that will transfer. No watch faces, Apps, Msgs, widgets or quick settings. Basically you Will start New with only watch faces supplied by Samsung!!! This was NOT disclosed in there sales pitch or presentations. They evidentially did not want to discourage sales, go figure. So far most watch faces (I have over 50) Will Not be compatible from the Galaxy Store to the new GW4. You will have to hunt and peck for anything slightly the same and if you find something it will cost you Again. The Tizen developers just have not gotten on board with the new Wear OS 3. I found a few from Matteo Dini but even those do not have all the features that Tizen supports! This is currently very sad situation but true. The Play Store is very intimidating searching for watch faces...

Stephanie Nikki · ‎08-19-2021

Good afternoon, the S8 series did indeed get the Android 9 updates. If yours did not come there may be a connection issue with your APNs. You can always talk to your carrier to look into that being the case. As for the update, your local uBreakiFix can help get it updated as well as downloading and using Smart Switch from our website: https://www.samsung.com/us/support/owners/app/smart-switch

Stephanie Nikki · ‎08-18-2021

Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

Stephanie Nikki · ‎08-17-2021

Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

Stephanie Nikki · ‎08-14-2021

We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

Stephanie Nikki · ‎08-13-2021

Though we cannot speculate how the damage occurred, our product support team is who determines if this type of damage is consistent with that of physical/liquid damage. Under the Samsung limited warranty; physical and liquid damages are not covered for repairs, even on all of our water resistant devices. Due to the limitations of the manufacturer's warranty we are unable to to change this decision once it has been made. I sincerely apologize for the frustration and inconvenience this may cause.

Stephanie Nikki · ‎08-10-2021

You may want to visit your carrier location to have in-person help locating the apps you need and to be shown how to work the apps drawer. Here is a link to steps on moving an app to your home screen much like others have suggested: https://www.samsung.com/us/support/answer/ANS00079032/ For your reference I will also include the support page for the S21 from our website with other helpful how-to videos and links: https://www.samsung.com/us/support/mobile/phones/galaxy-s/galaxy-s21-5g/

ttlycnfuzd · ‎08-05-2021

Not going to accept this as a solution until we can get an actual answer... this has been requested as far back as 2019, with those threads closed as they are forwarding the request to the product specialists, or making it visible in feedback. You'd think with the Samsung version of Google Messages this would not have to be something to request or speculate on.

Stephanie Nikki · ‎08-04-2021

If you have tried the steps in this thread to no avail, repairs would be recommended. You can visit your local uBreakiFix for walk-in services: https://www.ubreakifix.com/locations Additionally we have ship-in options for those without a uBreakiFix nearby, you can message the mods here with your model code and IMEI number for more information: https://bit.ly/3pE8Pkc

Stephanie Nikki · ‎08-04-2021

It is recommended to reach out to your carrier directly if a factory reset was of no help. If they too cannot get the notification to go away, repairs would be last recommendation in order to have the software re-flashed. You are welcome to call us directly at 1-800-726-7864 for more repair details.

Anonymous · ‎07-17-2021

Go to developer option Default USB configuration

Stephanie Nikki · ‎07-13-2021

Please reach out to your carrier directly regarding issues using their services.

Ericthejeweler · ‎07-08-2021

Tried my phone in safe mode and problem continued.... any other suggestions

userxYKc5szyTx · ‎07-07-2021

The route map doesn't have to be on the watch, just on the mobile app so I can save or share it. It would also have standard metrics like distance, time, etc. The Samsung Health app surprisingly doesn't offer that feature. Under Armour appears to so will probably switch to that.

Stephanie Nikki · ‎07-06-2021

It sounds like at some point, either for a promotion or other reasons, you linked your Samsung account to your brother's Epic Games account. Once these accounts have been linked, its permanent and cannot be undone. Your only option for changing the linked accounts is to create a new Samsung account to link to your own Epic Games account. As far as correcting the purchase or gaining a refund, Epic Games is the only point of contact that could help. I apologize for the frustration and inconvenience caused.

Ec10 · ‎07-03-2021

In my case my power charger is overheating my watch, I cool it down bc it was a bit hot than normal and then charge it from my phone wireless back and turned on try to charge it from your phone or buy a new charger also don't leave your watch on the charger for too long that makes the watch overheating too. This work for me, good luck everyone

Stephanie Nikki · ‎06-29-2021

There are some troubleshooting steps you can try. 1. Make sure all apps and the software is up-to-date, and restart the phone. 2. Turn off your device and remove the SIM card. Restart your phone without the SIM card inserted. Wait for two minutes, and turn off the terminal. Insert the SIM card, and check if the problem is gone. If possible, insert a SIM card from a different carrier and check if the issue persists. If it does, this could indicate your hardware is faulty. You may want to take your phone to an authorized repair center and have it repaired. 3. Use Wi-Fi calling. Go to Wi-Fi Settings, select Advanced, and then toggle on Wi-Fi Calling to enable this feature. Some phone models may sport this option under SIM card settings. 4. Test the phone in Safe Mode. https://www.samsung.com/us/support/answer/ANS00062983/ If none of these methods worked, contact your carrier. It is always recommended to speak with your carrier regarding issues using their services, including making and receiving calls, sending and receiving text messages, and mobile data.

Stephanie Nikki · ‎06-28-2021

I don't know that you'd be able to get this information other than the original box unless you were speaking with Samsung directly about it. We can look up the full model code and IMEI in our systems and pull it up for you. You're welcome to message any of the moderators about it and we'd be happy to look it up.

Stephanie Nikki · ‎06-28-2021

Here is an article related to connecting with a mobile hotspot: https://www.samsung.com/us/support/answer/ANS00079036/ If these steps are not helpful, you will need to speak with your carrier directly.

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