Very sorry to hear this, your television may just be experiencing a hardware issues. This is something that requires an in home service. That means a technician would need to be sent your house. You will need to call Samsung, the hotline is provided in the link: https://www.samsung.com/us/support/contact/ The number is going to be listed on that link, call that number and speak to a representative. You will let them know the issues you are having and they will be able to set you up with an appointment to have someone come and take a look at your television to fix it for you. As to any fees , they will let you know once they check the warranty status of your tv. ... View more

Sorry to hear that,  If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions. ... View more

I would really look into mailing out the device as suggested in the earlier post. Good luck!  ... View more

I would look into maling out the buds for replacement, I would contact 1-800-SAM-SUNG. Good luck!  ... View more

Very happy you found a solution to your problem.  ... View more

Hope the trouble shooting steps provided have helped you out!  ... View more

Very happy you found a solution! ... View more