Product Expert
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- 93 Likes
- 3 Solutions
- 0 Posts
- 26 Comments
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04-16-2020
09:45 AM
Hello @irr103 , I completely understand how annoying this issue may be and so many others are experiencing the same issue. Normally Samsung sends out a software patch to resolve the issue. We have made note of the issue and awaiting the resolution. Thank you for your patience.
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04-16-2020
08:44 AM
1 Like
Hello @userICD6PLeMy7 , @Geno71 is absolutely correct. That thread actually provides you with more insight on the camera. Please be sure to mark your solution so others can find solace in the same issue.
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04-16-2020
08:40 AM
Hello @usero7i0XjHosp , @jellodragon and @RedDragon are absolutely right. Its totally normal. Please be sure to mark your solution so other can find a resolution as well.
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04-16-2020
08:30 AM
1 Like
Hello @sxmphxvxnh , "This isn't a problem. It is just the lenses of the camera moving around when not being used. The lenses are stabilized with electromagnetism. When they aren't used, they will move around as there are no gears or mechanics to hold it into place." Be sure to check your resolution on your post so other know the resolution for the same question they may have.
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04-15-2020
02:18 PM
Yes apart of the inspection is software. A technician's inspection is software and hardware. The link provides locations that are Samsung certfied to assist with your device. During the inspection the technician will attempt to reload your software to resolve the issue or the other resolution would be to wait for a software patch to be sent to your device to correct the issue. The first option is an immediate resolution of your issue but if you dont want to travel I suggest waiting for the software patch.
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04-15-2020
08:08 AM
Hello @userQv0q6LT9co , Just checking in to see if you your issue was resolved. Please follow up if a resolution is needed.
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04-14-2020
09:44 AM
Hello @userXyQtKZvqTB , At this point you have done all of the basic troubleshooting. Now you need your device inspected by a technician. If it is an issue witih the latest software updated they will be able to reload your software after inspecting your device. I have left the link below: For Samsung Care Authorized locations near you: https://www.samsung.com/us/support/service/ Hope this was helpful! Be sure to click " ✓ Accept as Solution" if your question was resolved. If not please follow up for more assistance.
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04-13-2020
07:23 AM
10 Likes
Hello @Samsung_oZsVeCH , Id love to assist you. Not too much I can do as no troubleshooting is needed. You have a cracked screen that needs to be replaced. Ill attach a link that will allow you to choose between mailing in your device or going into one of our facilities. For Samsung Care Authorized locations near you: https://www.samsung.com/us/support/service/ Once they receive your device to inspect it they will provide you with a repair cost. Hope this was helpful! Be sure to click " ✓ Accept as Solution" if your question was resolved. If not please follow up for more assistance.
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04-10-2020
12:31 PM
Hello @uservDHvFy40J8 please let us know if your issue was resolved. If not please follow up for resolution.
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04-08-2020
11:49 AM
Yes, Thats why Im referring you to a technician who will inspect the device and troubleshoot the issue whether its software or hardware. Inspection are 100% free. Whenever new software is released glitches and bugs are apart of that issue. We collect the issues that customers are experiencing with the new software and send out a software patch to correct the issue. If you want an immediate resolution I suggest going into a service center to have the device diagnosed and inspected.
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04-07-2020
11:36 AM
Hello everyone thank you for reaching out to us about the issue you guys are experiencing. @SamsungAl will you please assist me in resolving this issue for our consumers. Thank you.
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BlackOnyx6
Product Expert
in Galaxy Note Phones
04-07-2020 08:19 AM (Last edited 04-07-2020 08:20 AM ) in
04-07-2020
08:19 AM
@useroXZ9j0jroP , I think you may have misunderstood the responses. I explained to you how similair issues will need different resolutions based on individuals by giving you examples. The proper solution which I gave above is to go into one of our facilities to have your device inspected and the software reflashed into the device free of cost. @SamsungAdam
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BlackOnyx6
Product Expert
in Galaxy Note Phones
04-07-2020 08:19 AM (Last edited 04-07-2020 08:20 AM ) in
04-07-2020
07:19 AM
@user2JPGZ4pOnP If you tried all the steps above I suggest taking it into a technician for inspection. Remember to back up your device before going in as a software reflash may be necessary to remove the software and place it back into the device properly. You can find your nearest center by following the link: For Samsung Care Authorized locations near you: https://www.samsung.com/us/support/service/ You can also call 1-800-Samsung for the mail in option due to the current pandemic. If it is a software issue a software patch will be sent out to correct the issue but if you want an immediate resolution please use the link or number provided.
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04-07-2020
07:18 AM
If you tried all the steps above I suggest taking it into a technician for inspection. Remember to back up your device before going in as a software reflash may be necessary to remove the software and place it back into the device properly. You can find your nearest center by following the link: For Samsung Care Authorized locations near you: https://www.samsung.com/us/support/service/ You can also call 1-800-Samsung for the mail in option due to the current pandemic. If it is a software issue a software patch will be sent out to correct the issue but if you want an immediate resolution please use the link or number provided.
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04-07-2020
07:11 AM
1 Like
Update issues are fixed with patches which is why new updates are constantly processed. IF it is a software issue a patch will be sent out to correct it. If you want instant resolution you can use the options I gave above. Everyone issues arent the same which is why I explained to you about usage. We both can complain about battery issues but it doesnt mean our resolutions are the same.
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BlackOnyx6
Product Expert
in Galaxy Note Phones
04-06-2020 02:09 PM (Last edited 04-06-2020 02:10 PM ) in
04-06-2020
02:09 PM
1 Like
@useroXZ9j0jroP , Devices come with a 1year warranty that covers any issues EXCEPT physical and liquid damage. An inspection is free. If its in warranty and need a repair you wont pay anything. If its out of warranty and you have to pay fr a repair you have the option to consent or decline the repair. The devices are manufactured to be used for longer than a year but usage also plays a huge part in device longevity. Thats like me I chose to overuse my device while its charging on the highest brightness level. That causes my device to overheat and will probably cause battery and screen problems within the next year or so. Things like that affect the life of your device. Using the wrong chargers to charge your device causes your device to die out sooner than expected. So many factors play into the life of your device and thats from all manufacturers. Once you have your device inspected you can inquire about tips and tricks on device maintenance to prolong the device life cycle.
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BlackOnyx6
Product Expert
in Galaxy Note Phones
04-06-2020 02:09 PM (Last edited 04-06-2020 02:10 PM ) in
BlackOnyx6
Product Expert
in Galaxy Note Phones
04-06-2020 01:44 PM (Last edited 04-06-2020 01:45 PM ) in
04-06-2020
01:44 PM
1 Like
@useroXZ9j0jroP, From what you described your device needs to be inspected by an actual technician. You can contact 1-800-Samsung to mail your device in or you can go into your nearest Samsung certified location. During this pandemic some store locations are closed. You can find out what stores are open by following the link below: For Samsung Care Authorized locations near you: https://www.samsung.com/us/support/service/ Youve exhausted all online tech support your device definietely needs a physical inspection by a technician to determine a resolution.
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BlackOnyx6
Product Expert
in Galaxy Note Phones
04-06-2020 01:44 PM (Last edited 04-06-2020 01:45 PM ) in
04-06-2020
10:26 AM
1 Like
Hello @ANUVNY , I am a technical support team member here to help. From what you described youve done all fo the basic troubleshooting steps. The next step would be to either mail your device in by contacting 1-800-Samsung to receive a free shipping label or find your nearest Samsung or U Break I Fix location: For Samsung Care Authorized locations near you: https://www.samsung.com/us/support/service/ Once you go to the Samsung location they will diagnose the device and determine whether it is a hardware issue. From there they will talk to you about repair options. Hope this was helpful! Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Please follow up with me so I can ensure you have your issue resolved.
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04-06-2020
09:20 AM
Hello @userX23s2XsHde , @Big-Bad-Brad is absolutely correct, check to make sure blue light filter is not turned on. Also based on the picture you attached I can see some noticeable lines in the screen. Your problem could also be stemming from the need of a screen replacement. Whenever a screen needs to be replaced it will sometimes show some discoloration much like what you described. If @Big-Bad-Brad directions do not resolve the issue I suggest going into one of your local Samsung or U Break I Fix locations for inspection of your device. For Samsung Care Authorized locations near you: https://www.samsung.com/us/support/service/ Hope this was helpful! Be sure to click " ✓ Accept as Solution" when you find an answer that works for you
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BlackOnyx6
Product Expert
in Galaxy S Phones
04-06-2020
07:49 AM
(Last edited
04-16-2020
05:32 PM
by
SamsungRei
) in
04-06-2020
07:49 AM
Hello Batbear,,
-First thing I recommend is going into your nearest Samsung facility or U Break I Fix location to have your device diagnosed and parts replaced if necessary. (Sounds like its time for a hardware or software repair).
For Samsung Care Authorized locations near you:
https://www.samsung.com/us/support/service/
-monitor whats using your battery by going into settings>device care>Battery>Battery usage (from here you will be able to see how your battery is being used to make adjustments to the way you use your device.
-Always make sure youre using genuine Samsung charger as nongenuine third party chargers will not give your device the proper charge. We call it a "false charger". Your screen will say 100% when really your battery is at like 50-60%.
-Last thing check to make sure fast charging is turned on: settings>device care>battery>Settings> toggle fast charging on and off to make sure the device is acknowledging fast charging ability.
*Also while youre at the Samsung Care facility or U Break I fix location they will be able to determine if its software or hardware. In that instance they will reload your software or inform you what hardware repairs will be necessary. PLEASE MAKE SURE TO BACK UP YOUR DEVICE BEFORE GOING TO THE FACILITY. (Samsung cloud and google cloud/photos or sd card if you have one on hand)
Hope this was helpful! Be sure to click " ✓ Accept as Solution" when you find an answer that works for you
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BlackOnyx6
Product Expert
in Galaxy S Phones
04-06-2020
07:49 AM
(Last edited
04-16-2020
05:32 PM
by
SamsungRei
) in
04-02-2020
09:01 AM
Hello. If its still occurring in safe mode and you verified there is not blocking the camera such a plastic film or dust or debris. Its possible the camera has been damaged or malfunctioning. It will definitely need to be repaired. Due to the current pandemic there are limited amount of service facilites open. You can contact 1-800-Samsung to find your nearest open location or to receive a free shipping label to mail your device in for service. You can also foolow this link. https://www.samsung.com/us/support/service/ Hope this was helpful! Be sure to click " ✓ Accept as Solution" when you find an answer that works for you
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03-24-2020
11:34 AM
Anytime! Hope they are able to get your device up and running again.
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BlackOnyx6
Product Expert
in Other Mobile Devices
03-24-2020
08:48 AM
(Last edited
10-12-2022
09:49 AM
by
SamsungRei
) in
03-24-2020
08:48 AM
21 Likes
Hello user45iVxiCXgn,
Id love to assist you with the issue youre expericing. Due to the device being left in a car under unknown weather conditions its possible the battery has been completely depleted. It would need to be left on the charger for a prolong time to recharge the battery cells. (Please be sure to use the orginal Samsung charger the device came with to charge the device). Attempt to power the device up. If it does not power on its possible the device would need to be serviced by a technician. You can find a local service center here: https://www.samsung.com/us/support/service/ If there are none you would need to contact 1-800-Samsung to have your device serviced.
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BlackOnyx6
Product Expert
in Other Mobile Devices
03-24-2020
08:48 AM
(Last edited
10-12-2022
09:49 AM
by
SamsungRei
) in
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