Make sure power saving mode is toggled off. If the problem still persists you can submit an error report through the Samsung Members app!
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08-17-202111:03 AM (Last edited 08-17-202111:03 AM) in
08-17-202111:03 AM
What carrier are you on? Which not model do you have and what's the software version? settings > about phone > software information > Build number (last 4 characters)
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With any smartphone if you hold the top part covered by your hand it'll disable the screen interaction. If you think there's a failing touch issue you can report it through the Samsung Members app.
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Is you settings icon under your hidden apps? app drawer > three dots > settings > hide apps > check and see if "settings" icon is hidden check for it there
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Here are some troubleshooting steps you can try to get the phone working again for those calls. https://www.samsung.com/us/support/troubleshooting/TSG01001613/ If the troubleshooting is not helpful, you will need to follow up with your service provider for additional troubleshooting steps.
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What music app are you using to play the files? I tried on my S21 with a .wma file and it worked on the stock Samsung music player as well as the YouTube Music player. You can submit an error report through the Samsung Members app! sound like a software bug. What software version are you on btw? (Settings > Software Information > Build Number (last 4 characters))
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