I appreciate you trying these steps with me. It sounds like we would want to try backing up the phone and testing with a factory reset. But I know that's a pretty drastic step to take and people are mostly reluctant to do that. Heck, I would be. So before trying that I just want to double check something with you - what do you currently have your Display Settings adjusted to for the screen timeout option?
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Anytime at all! Here's some insight on what clearing the cache partition does and how to perform that task. 🙂
The system cache partition stores temporary system data. It's supposed to allow the system to run more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. It's different from clearing individual app caches, and it won't lead to any loss of personal data or settings.
Turn off the device and press and hold the following three buttons at the same time:
•Volume Up key
•Home key
•Power key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Once here, use your volume keys to navigate and your power button to select. All we want to do is wipe the cache partition and then reboot.
Keep us posted on your results please!
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I want to look further into this matter for you guys. Can you all provide your exact model number, carrier & Baseband versions please?
Also, please verify if you've gone through the following steps:
Soft reset
Tested in Safe Mode to eliminate third party apps
Cleared your app cache
Cleared cache partition
Backed up & tested the phone with a factory reset
Reached out to support to set up a hardware evaluation/repair
Thanks.
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That's super weird. Maybe try clearing your cache partition to see if that helps the system run smoother.
Also, to get into Safe Mode another way you can press and hold the Power button (located on the right) until Phone options is displayed then release. Then select and hold Power off until the Reboot to Safe Mode prompt appears then release.
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