Wow! Really seems like you've been through a lot! I'm so sorry to hear about all the trouble. If there's something one of our moderators can do to assist you in any way, please let us know by sending us a private message. Samsung is well aware that everyone uses their phones for just about everything nowadays and safety is definitely key. Please check out this link to learn how Samsung keeps your Galaxy Secured!:https://www.samsung.com/global/galaxy/security/   ... View more

Hello, I'm sorry, based on your inquiry,  this would be a question for Chime. Please reach out to their support team directly, as sounds like an app coding situation. https://help.chime.com/hc/en-us   ... View more

Hello, Albert1126! You should be able to go through the settings on your account to make any changes. If you're not able to do it on a mobile device, please try on a computer. If you're still not able to change it from the settings you can always feel free to contact our Samsung Accounts team for further assistance: 1-855-795-0509 ... View more

Hello Jeff. Thank you so much for the feedback! We're unable to speculate future updates or features that could be added, but we do find this to be a great idea. We'll tag your post as feedback to be reviewed by our engineers. 🙂 Thank you for being part of the Community!  ... View more

Are you not able to reach out to the retailer? If you just purchased it normally there's return policy where you can get the unit replaced. I know that our Manufacturer's warranty will not cover a discoloration, because this would be considered cosmetic damage, and any cosmetic damage is not covered by the limited one year manufacturer's warranty. I would reach out to them to see what options would be available for you.    ... View more

Hello, There is currently not a Language option within Samsung Free, it's automatically set up to  the default language of the country of origin, where the phone is purchased.  We apologize for any inconveniences this causes.  I can say that this is a feature that our engineers are looking into adding in the future!  ... View more

Hello, I'm sorry to hear about the trouble. Have you ensured that the firmware is completely up to date on the unit? This would be the first step for this error, it to make sure it's completely up to date. (Find steps here: https://www.samsung.com/us/support/answer/ANS00062224/)    If it is up to date, and you're still getting the error, you stated you tried a reboot, but have you tried a factory reset of the television?  (find steps here: https://www.samsung.com/us/support/answer/ANS00077524/)    The next question is to ask what model Television you would have and is it in the proper region. If you take a unit outside of the country it's manufactured for this error can sometimes occurred, as we cannot guarantee that the smart hub or applications will work if it's taken out of the country of origin it's manufactured for.  You can google the model code and based on your results, you can normally tell if a unit is manufactured for the US or a different country.  (fyi - Model codes ending in "XZA" are US Models)    Also, you can check with your Internet Service provider for assistance, Make sure there's no mac filters or anything in the router settings that could be blocking you from accessing the servers.      ... View more

Thank you for the feedback Alex, We'll make sure to tag your post for our engineers.  ... View more

Hello! In regards to your inquiries, We feel it best if you reach out to our Samsung Accounts team directly for further assistance: 1-855-795-0509     ... View more

If you're able to connect other Bluetooth devices, the issue wouldn't be with the phone itself, I would recommend reaching out to Jabrs directly for assistance.  ... View more

Hello, Everyone.  It appears a recent update has caused a situation that's causing applications to crash. As soon as we were made aware of the situation, we have jumped on this and was able to find a resolution.  These Steps should do the trick.  Go To Settings Tap "Apps" look for "Android System Web View"  Select "Uninstall Updates" If you do not see an uninstall option please try uninstalling the app from the Play store: https://play.google.com/store/apps/details?id=com.google.android.webview You can also Uninstall Chrome Updates, if needed, this seems to be a resolution as well if you do not see an option on WebView.  We would like to Thank all the Community members for coming together to alert Samsung of this! This is why our Community ROCKS! We are so thankful for all of you! 🙂    ... View more

If the unit is not freezing at all, I would recommend trying to cut the breaker to the unit for about thirty seconds and cutting it back on, if it's still not freezing or coming to temp after about I'd say two hours or so, then the unit would have to be serviced.    You can use the following site to locate a local service center in your area: http://www.samsung.com/us/support/service Or feel free to reach out to a moderator should you need service.    Don't forget most fridges come with a 5 year sealed system warranty, which covers repairs if there's an issue with the Compressor, evaporator, condenser, drier, and/or connecting tubing.  ... View more

I'm sorry, Samsung Members is a Samsung propriety application, therefore you wouldn't be able to register additional products outside the brand on there. Apologies for the inconvenience.  ... View more

Hello, Miju. We appreciate your feedback, and will tag your post as such for our engineers. Thank you for being part of the community!  ... View more

Hello, Timothy! There could be a couple of reasons that the playlist is reappearing. One of them being it could be syncing from the cloud, so it's appearing that way.    The second reason it could be stuck in the temporary files on the phone somehow. You can try after deleting it to wipe your cache partition and see if that will make any changes:  Turn off the device. Press and hold the Volume Up key and the Bixby / Power key. When the Android logo displays, release both keys. An 'Installing system update' message may show briefly before the Android Recovery menu options appear. Press the Volume down key several times to highlight Wipe cache partition. Press Bixby / Power key to select. Press the Volume down key to highlight Yes, then press the Bixby / Power key to select. When the process is complete, Reboot system now is highlighted. Press the Bixby / Power key to restart the device. ... View more

Hello, Mark!  As a single father, I definitely understand! Here's some steps you can do to help:    Setting parental controls on TV: https://www.samsung.com/us/support/answer/ANS00082484/    As for Samsung TV Plus removal, Samsung TV Plus is an integrated feature of your TV and it can't be fully removed. However, if you remove all of the channels, Samsung TV Plus will not appear on your TV anymore unless a new channel is added. Periodically, new channels are added and you'll need to remove them if you don't want Samsung TV Plus. You can also remove the Samsung TV Plus app from your TV's Home screen. Simply highlight it, press Down, and then select Remove > Remove. Note: You can restore the TV Plus channels by performing a Smart Hub reset. But this will sign you out of all of your apps, so you have to make sure you have all of your login information and your TV's PIN code (default is 0000). Navigate to Settings, and then select Support. Select Self Diagnosis, and select Smart Hub Reset to perform the reset.     you can opt out of receiving Customized Ads (called “Interest Based Advertisements” on Smart TV) through your Smart TV settings menu at Menu > Support > Terms & Policy or Menu > Smart Hub > Terms & Policy.             •  Customization Service If you are a Customization Service user, you can opt out of sharing your Customization Service data with the Service as follows:              A.  If the operating system on your Samsung mobile device is version 9.0.0 or later:   p>Settings > Accounts and backup > Accounts > Samsung account > Privacy > Customization Service > Customized ads and direct marketing             B.  If the operating system on your Samsung mobile device is version 7.1.0 to 8.1.0: Settings > Cloud and accounts > Accounts > Samsung account > Privacy > Customization Please note that changing your Customization Service settings will not stop the Service from sending you Customized Ads. To opt out of receiving Customized Ads from the Service, please see the instructions under “Samsung Mobile Device” and “Samsung Smart TV” in this “How to Opt Out of Receiving Customized Ads” section of the Privacy Notice.   (https://www.samsung.com/us/account/privacy-policy/samsungads/)        I Hope this helps!  ... View more

To add a widget you would do the following:  From a Home screen, touch and hold an empty space. Tap Widgets (at the bottom). Tap a widget.  Some widgets offer different size options. If no additional options are available, skip to step 4. Touch and hold the desired widget. Drag the widget to the preferred Home screen then release.  For the widget to be successfully added, there must be sufficient space on the desired screen. If applicable, tap additional options to activate widget.  Options vary depending upon the type of widget. If you're not seeing the widget appear, it may no longer be available for replacement. I apologize for any inconvenience!  ... View more

According to our service operation policy, Audio and video codecs for WMA/ WMV format aren't supported on Samsung Mobile phones or Samsung Music. However, you can download a 3rd party application that does support the WMA/WMV format from the google play store. Give this link a try for more information on compatible file types: https://www.samsung.com/us/support/troubleshooting/TSG01001308/ ... View more

Hello, While we can't change the looks or designs that the update has made, I would recommend backing up your data, and doing a factory data reset after an update. I believe this may resolve the trouble that you both are experiencing. https://www.samsung.com/us/support/answer/ANS00062029/   ... View more

Sorry for the inconvenience! We were doing some updates on the server. Everything has normalized now, so it should work fine. 🙂  ... View more

Hello! We just release a new software update today. After updating if you're still having trouble. Please make sure to log this within the wearables application.    Steps: 1. Open Wearables App 2. Got to "Contact Us" (Then, opened Samsung Members) - Click "Error reports" 3. Add frequency/ issue description ->Send       After this is completed, please feel free to send us a private message.  ... View more

We would recommend reaching out to an Authorized Samsung service center for assistance, and proper diagnostics. http://www.samsung.com/us/support/service/location  ... View more