*Not A solution* - I have accepted this as a solution so my message would be at the top for everyone to see. We're looking into getting more information on this specific situation. Please message me with the info.
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Hello!
Our product specialists would like to perform some tests to recreate the symptoms everyone is expereincing here. Can you please send me a private message with the following information.
Name:
Phone Number:
Model:
IMEI:
Carrier:
Current Software Version:
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Hello, We are looking into this particular situation further. To assist us in trying to pin point and get a resolution, can you please send us a private message with the serial number and current firmware version of the buds.
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I'm sorry to hear this. Can you please provide us with a private message with the model, serial, and current firmware version of the buds? ^Justin
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Please send us a private message with the full model, serial number of the buds along with your firmware version the buds are currently on and any ticket numbers you may have.
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Hello, We'd like to look into this further for you. Please DM one of our moderators with the following information:
Full Model & Serial Number, Current Firmware version, any ticket numbers you may have, which bud is giving you the trouble?
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Hello, I just sent you a private message. Please follow up with me there, and respond directly through Community. If you respond to the email notification, we will not recieve your message, as this is a do not reply email.
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Hello, @user30XvomUF17. That sounds really frustrating! Have you tried to load the phone in safe mode to see if this occurs there as well? It could be a third party app that's causing this.
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To make the user experience of our software even better, we would like to have your feedback regarding the Interface with Android 10. We hope you truly enjoy the new beta software! Please feel free to post your feedback on the performance, stability, and usability of the software. The more feedback we have the better!
Please ensure your personal data is saved before installing the One UI Beta software. It's easy with the PC version of Smart Switch. In addition, you should update all apps through the Play Store and the Galaxy Apps before updating to the Beta software.
In the unlikely event that you no longer want to participate in the Beta program, you can unregister from setting inside Samsung Members app and then re-install the official software and install your backup copy via Smart Switch.
We are looking forward to sharing your experiences here.
Have fun! 🙂
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Hello!
Please try the following link and let us know if this helps: http://www.samsung.com/us/support/troubleshooting/TSG01109875/
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Oh no, that doesn’t sound good. Please send us a private message with your most recent ticket number so we can look into this for you. http://bit.ly/2kZXrit
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07-09-201905:33 PM (Last edited 07-09-201905:33 PM) in
07-09-201905:33 PM
I can definitely understand the frustation. Does the unit drop out intermittently while in use or does it just not connect to the wifi at all?
How far away is the router from the telvision?
We normally ask that you keep the router within at least 20 feet of the unit with a clear line of sight to prevent any signal disruption. This along with enviromental factors are usually the main cause of intermittent wifi connections.
To help with connectivity you can try manually changing the DNS servers to be 8.8.8.8 or 4.2.2.1 This will allow the television to connect through a different path, and sometimes can help a lot of connectivity issues.
To do this just go to Menu>Network>Network Status>Network Settings
If neither of the above help and it's continuing to do this, please try checking the network status when you experience this and let me know exactly what it shows there.
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Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/
We would be happy to look into this for you. Can you send us a private message with your model code and IMEI number?
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Hello, userQj3jhzz7NX. Please send us a private message with the model and serial of the television. We'd be happy to look into this for you.
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Awesome! I'm happy to hear this. It's been our pleasure assisting you! If you have a moment please let us know how your experience was with our Community team by taking this short survey.
This survey is based solely on your interactions with us. Please Click Here for Link
Please reference ticket number, 23193929
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