Thank you for your post Monique! We hope that this will help many others!  ... View more

Hello! Thank you for your inquiry! Samsung Free is only Available on 2016 - 2020 Samsung Smart TVs and select Galaxy mobile and tablet devices.   For more information on Samsung TV Please check out the following site:  https://www.samsung.com/us/televisions-home-theater/tvs/tvplus/ ... View more

With Calls being rejected could be various things, it could be a carrier feature or an application provided by the carrier that prevents certain calls from coming in.   I know from personal experience, with AT&T they had an application that was on the phone that would prevent certain spam callers, and block callers that were not on your favorites list or what not.    We also have Smart Call on Samsung phones, you may want to check out this particular setting on the phone to ensure this is not set up incorrectly or active - https://www.samsung.com/us/support/answer/ANS00088083/   The following may help as well:  Remove Block From the Edge screen, tap Phone  .  If unavailable, navigate: Apps > Phone.  These instructions apply to  standard mode only. Tap the Menu icon   (upper-right). Tap Settings. Tap Call. Tap Call rejection. Touch and hold the contact.  Selected when a check mark is present.  To select all contacts, tap the checkbox (upper left). Tap the Delete icon   (upper-right).  To disable a number on the list without deleting it, uncheck the box next to the desired entry.   Also you can try this to make sure this is off:    Tap Settings. Tap Call. Tap Call rejection. Tap Auto reject list. ... View more

Hello, I would recommend reaching out to the app developers regarding this situation. As you know with newer devices sometimes it may take some time for app developers to update their applications to work with the newest software. We unfortunately don't have control over the third party applications. You should be able to find the developers contact information by visiting the application information within Google Play.  ... View more

Hello, The Tab A7 is currently not compatible with the Samsung TV Plus application. Samsung is currently working on gradually expanding The Samsung TV Plus application for various devices, and we're hoping that with this particular unit, it'll be supported sometime next year.  ... View more

Hello! Samsung Music app does not delete the music file within the phone. I would recommend logging this within our Samsung Members App.    If you don't have it already, please download the Samsung Members App, go to get Help, Send Feedback, Error reports, Send system log data.  ... View more

Sorry for the inconvenience. The link is now changed so that you can download the TV Plus app through Galaxy Store. Please try again with the following link. https://samsungtvplus.page. link/mem-com-tvplus ... View more

Samsung free is actively and rapidly under work to release a newer version of the application. The newer version will include a patch to reduce current data usage. Users can download it as it becomes available in the  Galaxy Store or by Notice of Samsung free app.  UPDATE:  An update for this has been released that should resolve this issue, we expect another update in the future, the address this concern even more, but in the meantime the latest update should resolve the majority of the trouble with this.  If the update is not working for you, and you're still experiencing a large amount of data usage, please force turn off the data, by going through the Sfree settings. ... View more

Hello, Everyone, With the way the it's not connecting, there could be a variety of reasonings that this could be occurring.    To verify it's not an issue with your television, I would recommend trying to set up a connection with a mobile hotspot to see if the unit will connect using the hotspot. If it does indeed connect in that way, the issue will lie within your router's settings or could be a potential issue with the wifi extender (if you have one of those being used) or even could be a firewall that is blocking the connection.    http://www.samsung.com/us/ support/troubleshooting/ TSG01111014/#network-status- shows-an-x-between-the-router- and-the-globe    Also, please make sure that you have the latest version of firmware on your unit. If you temporarily hardwire your connection you can have the unit to pull the update from online.  https://www.samsung.com/us/ support/answer/ANS00062224/   If none of the troubleshooting steps above have helped, and you're still unable to connect even with the hotspot, please reach out to a moderator as this may be a situation that would best be addressed by having a technician take a look.          ... View more

I'm so sorry to hear this! Can you advise when you started experiencing this?   I would recommend making sure you have the latest update applied to your device.    Also, Please try to put your phone in safe mode to see if it persists:  https://www.samsung.com/us/support/answer/ANS00062983/#:~:text=Turning%20on%20Safe%20Mode%20is,left%20corner%20of%20the%20screen.    If the phone is working properly within Safe mode, this tells us that there's an application that's installed that could be causing the issue. Only way to know which one would be to remove them one at a time, until the symptom disappear.    Let me know if this helps! ... View more

Hello! This is a great question.   Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone.   Please check out the following article on cleaning tips: https://www.samsung.com/us/support/answer/ANS00086342/   For an extra level of sanitation in this time, we have recently started selling the UV light case, Kills up to 99% of bacteria within 10 minutes!! And it charges your unit at the same time! : https://www.samsung.com/us/mobile/mobile-accessories/phones/uv-sanitizer-gp-tou020sacwu/ ... View more

Hello, Data wouldn't be an option to add to the notification panel. However, you can manage your data usage through the settings menu.   Here's some great info: https://www.samsung.com/us/support/answer/ANS00079018/ ... View more

Thank you for reaching out. I can certainly understand your frustration with low volume in one or both of your Galaxy buds. Give these links a try for some troubleshooting steps to resolve the symptom you are experiencing: Low or poor audio quality on your Samsung earbuds and Phone displays volume limit reached message. If you are still experiencing these symptoms after the troubleshooting provided, I would recommend a service repair. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  ... View more

Hello, Please try checking out the following link for Charging issues: https://www.samsung.com/us/support/troubleshooting/TSG01001573/    We also recommend a factory data reset, if experiencing any symptoms after a recent update. The reset normally clears up any instability that may arise. https://www.samsung.com/us/support/answer/ANS00062029/ If the phone is still not charging, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  ... View more

Hello, Everyone      I'm seeing a lot of mixture of devices and different models and some photos provided look a bit different from others, and everyones having similar symptoms but not necessarily the same thing is happening with each device. I would like to remind everyone that this is a US based Community. Therefore, we cannot speak on international devices, only US ones. I would recommend the following for any issues related to your display:    General:  - Make sure you have the latest Software version on your device. https://www.samsung.com/us/support/answer/ANS00077582/      Screen not Very Clear:  -If your screen is not very clear, please try checking your screen Resolution Settings by going to Settings>Screen Resolution>Choose Desired Resolution and tap apply.     Screen is Dim: If your screen is very dim, please check your battery percentage. Your device screen may look dim if the battery is draining, make sure your device is properly charged. Check your Power saving settings by navigating to Settings >Device Care>Battery tap Power mode to adjust your preferred setting.  Some phones or tablets support adaptive brightness and can learn your brightness preferences in different lighting environments. Your device's display will automatically adjust itself based on the lighting.Navigate to Settings, tap Display, and then tap Adaptive brightness. Tap the switch to turn it on. Lastly, check your app settings if you only notice this within an application.      Colors are off or lines appearing on screen:  You can adjust your color settings manually. Please check out the following link for further detail on how to do this: https://www.samsung.com/us/support/answer/ANS00063051/  Try the following for discoloration or lines: http://www.samsung.com/us/support/troubleshooting/TSG01001485/  Please note your unit can also change the color of the screen should you have liquid or physical damage to your device.      Please make sure if you've tried all the steps above, that you have put your phone into Safe mode and have tried a Factory data reset.(Settings>Search Factory Data Reset> Tap factory data reset again, and tap reset Please Note: Make sure you complete all back ups prior to performing this step to insure there’s no lost data. If none of the steps above helped, your unit will require service. You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864. For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html ... View more

Hello! Thank you for reaching out to the community with your concerns!  Have you tried checking your notification settings? I know this will light your screen up once it's in like a sleep mode state. Is that what is happening or is the unit powered off and it powers itself on? Can you elaborate more on the symptoms you're experiencing?    ... View more