Hello, Everyone. We understand some users have reported when trying to change the Zoom ratio on the rear camera of your S24, the preview seems to be cut off, and the camera looks slightly different, or seems to jump. This would be completely normal as the Ultra-wide, wide, and tele camera lenses are physically located in different positions. There is also a difference in the viewing angle. For instance, when changing the zoom ratio leads to shifting the camera lens, it causes a subtle change in the viewing angle. When changing the zoom ratio quickly, the preview screen may appear slightly disconnected as it takes time to switch among the ultra-wide, wide, and tele camera lenses. If zooming slowly the transition will be much smoother. As for the mention of afterimages, The Galaxy S24 series camera has a newly applied image fusion and animation effect. What this does is blend two images together for a smoother lens transition. Thus, when changing the zoom ratio quickly from 3X to 5X, afterimages may temporarily appear because of this effect. ... View more

Hello, there! Thank you for this inquiry. Samsung has advised us that at this time, there are no plans to charge for these services.  ... View more

Hello, Everyone. I have gotten confirmation that The Fold 4 will be eligible for trade-in, you should be able to see this correction on our site within a few hours. Please know that we are unable to assist with pre-orders. You will need to contact the E-Commerce team directly by calling 1-855-726-8721. We sincerely apologize for the inconvenience!  ... View more

Hi there,  Based on the photograph it looks like your unit will require service. Please reach out to a local servicer for proper diagnostics http://www.samsung.com/us/support/service  ... View more

Hello, this particular situation would need to be handled by Samsung directly, our community will not be able to assist with service-related matters. Please reach out to a moderator with any ticket numbers you may have. We're happy to look into this further.  ... View more

Hello, @userH8etT1S7uR . We're sorry to see you're upset! We do not see where you've contacted Samsung regarding this, Could you reach out to one of our moderators via a PM and provide additional details about exactly what is happening with your television? We're happy to investigate this further.     ... View more

***UPDATE 12/21**** The Samsung TV Plus app is back online. Please do a cold reboot by unplugging the television for sixty seconds. This should resolve the issue. If you still face issues please perform a smart hub reset. Go to all settings then support in the menu. Select Device Care and then self-diagnostics. Then select reset Smart Hub and enter your PIN. The default pin is 0000. If further assistance is needed please feel free to contact a moderator or one of our other support channels: Facebook: http://www.facebook.com/samsungsupport Twitter/X: http://www.twitter.com/samsungsupport Live Chat: https://livechat.support.samsung.com/Customer_C/Notice.aspx?Code=-200&AE  Phone: 1-800-726-7864   **Update 12/20/22 ** We are aware of the disruption to the Samsung TV Plus service and are working quickly to restore availability.  If you have a Galaxy device, try the smart view feature to mirror the Samsung TV Plus app to your TV.  We apologize for this disruption and thank you for your patience.     Hello, Everyone. Thank you so much for reaching out to the community regarding these symptoms with the Samsung TV Plus application. This situation is currently under investigation.  Please make sure to like this post if you are experiencing these symptoms. So far based on the comments in the threads, the application is not appearing on the sources, Smart hub, or displaying a “Not available” message on the screen when selecting the Samsung TV plus button on the standard remote. We would like to encourage everyone to please make sure they have the latest version of firmware on their televisions, and we will follow up once additional information becomes available to us. Steps for updating your television: https://www.samsung.com/us/support/answer/ANS00062224/   Quick workaround: In a pinch,   we recommend utilizing the smart view feature, and screen mirror the Samsung TV Plus application from one of your Galaxy devices to the television. For those who do not have this option available, a great alternative would be to download the Pluto TV application within the smart hub.    For assistance with how to download applications: https://www.samsung.com/us/support/answer/ANS00062169/    ... View more