Hello! I can definitely understand the frustration with having the dishwasher rack rusting. There are a couple options available at this time. The first option is to purchase a new rack through SamsungParts.com or by calling 1-800-627-4368. Alternatively, you can message one of the moderators here by clicking our name and selecting private message. We review situations like this on a case by case basis, and would need further information about your case. You would need to include your full model and serial numbers, as well as your contact information. If you have reached out to Samsung about this matter before, please include any ticket numbers from that contact as well.  ... View more

My Galaxy Buds Live worked perfectly, until they didn't. My left bud works fine, but the right bud is barely audible. I used to wear them daily, until this problem started happening, they were put aside for my Bose.... until today, I tried again without success. ... View more

  My new dryer says it learns what I do, and automatically changes its settings for me.  But I don't see this at all - I set them every single time.  I found a thread recently where the answer was it will learn after you use the same settings 10 times.   Mine never learned anything.   Does anyone find the AI function to do anything?   Does the do-it-ten-times work - if so, what am I doing wrong?   ... View more

I love it @Lrock ! The community appreciates your assistance and input!!!   @Diaboyos Our Community is peer-to-peer support area. Much of the help will come from fellow Community members, such as Lrock! 🙂 However, if you're ever in need of assistance from Samsung directly feel free to PM a moderator, reach out to us on Facebook or Twitter,  or call 1-800-726-7864 to speak with a live agent! 🙂  ... View more

Hello! I can definitely understand the frustration with having the dishwasher rack rusting. There are a couple options available at this time. The first option is to purchase a new rack through SamsungParts.com or by calling 1-800-627-4368. Alternatively, you can message one of the moderators here by clicking our name and selecting private message. We review situations like this on a case by case basis, and would need further information about your case. You would need to include your full model and serial numbers, as well as your contact information. If you have reached out to Samsung about this matter before, please include any ticket numbers from that contact as well.  ... View more

Thank you to everyone that's been trying to find a workaround. I can confirm that Samsung is currently aware of this with certain 2017 televisions getting a black screen when launching the Paramount + applications. Our Samsung Engineers are working hand in hand with Paramount + app engineers to determine the root cause to resolve this. In the meantime, this solution founded by our members seems to be helping a lot! thank you @AU94cmk71 & @gneisstomeetu  ... View more

Yes I have e a samsung series 8 smart TV Model UN65TU800F. Mine does that too. If Hulu or Disney plus is open for a little while. Even if no one is watching it, it goes to samsung tv plus. Normally on court tv, comedy or Bounce XL network. I have no idea why. Any help would be great. ... View more

Thank you for reaching out. I certainly understand your frustration, as you have been working with our specialized team, I would recommend reaching out to them directly at 1-800-726-7864 for further assistance. Please provide the phone agent with your ticket number so they can assist you in the quickest possible manner. ... View more

This - seriously - we pay too much for these phones, they're already riddled with spam apps and other broken . Time to fix this already. ... View more

I use a debit card attached to my checking account ... View more

Fool me once,  you. Fool me twice,  me:   I will NEVER AGAIN purchase a Samsung Galaxy watch. First purchased watch was a Galaxy Frontier about 2 years ago. Started acting weird and eventually stopped turning on. Sent to Samsung repair (under warranty) and they came back to me with a "not covered under warranty due to water damage" claim and denied warranty repair. I argued and pushed but they were having none of it. The watch has never been near water.  I did however wear the watch for a heart rate monitoring and tracking with my Strava app during cycling. When you do workouts, you sweat. I suppose that's where the water damage might have come from. I chalked it up for 1. the watch not being "active" ready and 2. me not being the most careful while exercising and sweating.    Fast forward another year. The Active2 comes out (Model #SM-R820NZKCXAR). I start getting excited and read all the specs and it's IP67 water resistent capabilty (not water proof, I realize the difference). So I pull the trigger and drop antoher $300 and purchased the Active2 watch December  of 2019. Due to Covid and some injuries I've had, I have not used the watch "actively" all that much. I would say I've been on 15 bike rides since purchase of watch. The last ride, the watch shut down on me and has never come back on. I returned it to Samsung for repair and wouldn't you know, it's not being covered under warranty again and they want to charge me $220.00 to repair it. I'm so irate at Samsung and their service department. Why on earth would Samsung make a watch and call it "Active2" where it promotes to use it for activities like running, swimming, biking, etc. where it's expected to be in contact with moisture?! But then, when the watch stops working due to poor technology design and architecture, they pass the buck to the unsuspecting innocent consumer who is out yet another $300. I'm disgusted, angry, dissapointed and frustrated at Samsung. Most of all, I'm upset at myself for buying another Samsung watch from Samsung. NEVER AGAIN. Shame on Samsung for making a crappy inferior product that's horribly designed and not owning the shortcomings and flaws while taking care of their customers with no questions asked. This does not bode well for them at all. I'm over them. This time for good.  ... View more