Hello, We understand how frustrating it is when you are unable to receive text. You can try the troubleshooting here for messages being slow, not sending, or cannot be received. https://www.samsung.com/us/support/troubleshooting/TSG01001439/ Text messaging is a service provided by your carrier. If the troubleshooting steps do not work, you will need to follow up with your provider for additional assistance.     Opens in new window PDF Download Word Download Excel Download PowerPoint Download Document Download   ... View more

Try contacting your mobile carrier and see if they can troubleshoot the problem. ... View more

Hello, We understand the concern of vulnerabilities. Samsung takes the safety of our customers very seriously. After determining 6 vulnerabilities may potentially impact select Galaxy devices, of which none were 'severe', Samsung released security patches for 5 of these in March. Another security patch will be released in April to address the remaining vulnerability. As always, we recommend that all users keep their devices updated with the latest software to ensure the highest level of protection possible   ... View more

Hello Buck67,   I hope you are doing well!   It's definitely frustrating to not have your microphone not working on calls and unable to use the text to speech feature. There could be a few factors may be causing this to occur, like an external device such as headphones, could be blocking the microphone or the type of case you have on the device.   First, Let's make sure your device is currently up-to-date to the latest software.   On your device, navigate to and open Settings. Swipe to and then tap Software update, or System updates. It will vary between models. Tap Download and install, or Check for software updates. If an update is available it will begin downloading, though you may need to tap Download now on some devices. When the download is complete, follow the on-screen instructions to install the update.   Test the device in Safe Mode. This mode will disable all third-party apps from running in the background. If the microphone works in safe mode, then a third-party app could be causing this. I would recommend deleting your most recent apps until you are not experiencing the symptoms anymore.    open the Power menu: On devices with a regular Power key, press and hold the Power key until the Power menu is displayed. On devices without a dedicated power button, swipe down with two fingers from the top of the screen to open Quick settings. Tap the Power icon at the top of the screen. Touch and hold Power off until the Safe mode icon is displayed. Tap Safe mode to start your device in Safe mode. If you've entered Safe mode successfully, you'll see Safe mode displayed at the bottom of the screen.   Now, if you are still experiencing microphone issues in Safe Mode, then I advise you to continue to try the other troublshooting below.   Next, factory resetting the device. I know this may not be the ideal step to take, but this will reset the device to its factory settings. Before you do this step, I recommend fully backing up the device to a cloud, to ensure you won't lose any data during this process.   Write down the username and password for the account that you used to back up your data. We recommend having your phone or tablet plugged into the wall charger during the reset process because it may take up to an hour. If you have encrypted the SD Card inserted in to your phone or tablet, make sure to decrypt it before the reset. Navigate to Settings, search for and select SD, and then tap Decrypt SD Card.   Navigate to Settings. Search for and select Factory data reset. Tap Factory data reset again, and then tap Reset. Follow the on-screen prompts to complete the reset. You may need to enter your Samsung account password or Lock screen password. The phone or tablet will reboot.     After, the factory reset and the initial setup is complete and you are still experiencing microphone issues, a service repair is recommended.   You can also find these steps in this link here: https://www.samsung.com/us/support/troubleshooting/TSG01001249/   You have a few options on how to reach out to us directly via one of the following options and include a link to this thread:   Facebook Messanger: http://m.me/samsungsupport Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Or you can use the following link below to request service through mail-in or one of our walk-in service centers. https://www.samsung.com/us/support/service/ Private Message: http://bit.ly/2GGYul4 Contact Customer Service directly at 1-800-726-7864     ... View more

So the super fast charging option is combined in the fast charging option. Why i don't know. But they also have super fast charging 2.0 and you have to have a cable rated for 45 watt charging speed or it just does regular super fast charging at 25 watts. I have the "fast charging" turned on and when I plug into their 25 watt "super fast charging" brick it shows the "super fast charging" so the fast charging option turned on will also activate super fast charging as well. For the performance profiles, the "light" setting is for more battery efficiency and, for lack of a better explanation, makes the chip focus on battery life and efficiency rather than focusing on the best performance to power for the task. [I keep the "light" profile on most of the time to increase my battery efficiency until I want to use the full CPU and GPU power available (like for photo editing or watching movies and playing games)] ... View more

https://www.samsung.com/us/support/answer/ANS00090382/ If you do not see this option I recommend backing up ur watch data and resetting to the factory settings. ... View more

I was gonna wait to see if it truly fixed it before posting. I ended up getting replacement SIM cards for both phones on Monday and so far messages over 160 characters are going through. ... View more

Hello! Thank you for reaching out! I can see how wanting to upgrade your OS will be useful. I agree with both @Charkatak and @Diaboyos. Depending on what specs your laptop has you may not be able to run either windows 10 or 11. As the spec requirements have changed a lot since Windows 7 first came out.  You can look at the Microsoft website here below to look at what specs you would need for Windows 10 and Windows 11. And in your situation, if you are updating from the previous version you would be required to have Windows 10 first before updating to Windows 11.    Windows 10: https://www.microsoft.com/en-us/windows/windows-10-specifications Windows 11: https://www.microsoft.com/en-us/windows/windows-11-specifications   ... View more

Hello @userEZcYWeiw3Q,  We understand how important it is to keep your apps updated. Here is an article with steps for updating apps in the Google Play Store and Galaxy Store. https://www.samsung.com/us/support/answer/ANS00080581/ ... View more

Hello @Yfrank14, We know how upsetting it is to not be able to use the phone for basic functions such as using your carrier features. We see you've done all the necessary troubleshooting to get the SIM card working. The next step would be having the phone serviced. We will be happy to look into the options available. Please send a private message with the following information: http://bit.ly/2XERsky Full name: Complete physical address: Contact phone number: Alternate phone number: Email address: Model Code of the phone: IMEI number of the phone: ... View more

@Ellin The watch has Bedtime mode. If you enable that on the watch when you go to bed it will not wake when you raise your wrist. The icon looks like a bed with a moon over the end.    BTW, enabling Do Not Disturb does not prevent the watch from waking when your wrist is raised.  ... View more