Rydah
Samsung Care Ambassador
- 226 posts
- 29 likes given
- 58 solutions
- 696 likes received
- Samsung Community
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- About Rydah
03-14-2019
05:46 PM
11 Likes
Head over to the Google Play Store or Galaxy Apps and you'll find the big update from Samsung+ to Samsung Members. You will find that the application is a lot more useful and much more polished. Enjoy!
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03-12-2019
09:20 AM
1 Like
Hey @Tiggerkee, it looks like I managed to help resolve your issue. Could you please mark my previous post as a "Solution" so that others with the same question can quickly find an answer?
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03-12-2019
01:15 AM
2 Likes
Hey @Tiggerkee, sorry to hear that you're having a hard time with this feature. The custom notification sound does still exist, it just moved.
To enable custom message sounds for a conversation with an individual or group, simply follow these steps:
1. Open Messages app.
2. Open message thread that you want a new custom notification tone for.
3. On the upper right hand side of the screen, press the menu button and enable custom notifications.
4. Click on the Custom Notifications box.
5. Click "sound" and select your tone of choice. While here, you can select other options as well.
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03-12-2019
12:32 AM
10 Likes
Hey @userN15PkbnFY0, yes you can. Please note that the skin has been delayed but will be available to claim on any S10e, S10 or S10+ once available.
Please visit http://www.samsung.com/us/mobile/galaxy-s10/fortnite/ for more information.
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03-04-2019
09:45 PM
1 Like
Hey @Justsaying, let's solve your phone's issues. To remove an icon from the home screen, simply press and hold on an icon and you will get a few options, the one you are looking for is called "remove from home." The option to swipe up to see your app store still exists. It is a default action. To add the app drawer icon back, simply press and hold on an empty space on your home screen and select "Home Screen Settings." The first toggle is titled "Apps Button." Simply enable it to add the icon back. Inside the Home Screen Settings, you'll also have an option for the Home Screen Layout. It sounds like you're looking to use the "Home and Apps" option. I hope this helps!
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03-04-2019
06:58 PM
1 Like
Perfect! Do you mind marking this question as resolved? Just head over to my previous post and select it as solved so that anyone with the same question/issue can quickly find the answer. Have a good one!
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03-04-2019
10:53 AM
2 Likes
Hey @userEiGQdg7NOc, congrats on getting a beast of a device. For a charger that is compatible with outlets in Italy, you'll need to purchase one. Being that you've purchased from Amazon, I found this one that will work: https://www.amazon.com/Grounded-Computers-Smartphone-Chargers-International/dp/B01MSYRWAW/ref=asc_df_B01MSYRWAW/?tag=hyprod-20&linkCode=df0&hvadid=198072808542&hvpos=1o5&hvnetw=g&hvrand=9390971759908506794&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9031624&hvtargid=aud-643565131866:pla-351228948657&psc=1 I hope this helps!
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03-04-2019
09:29 AM
1 Like
Hey @usertTmaRNyEeB, that is definitely not normal. Can you try clearing the system cache? (a guide can be found here.) If clearing the cache doesn't work, you may need to clear the app data for the Camera app. This can be done by going to Settings>Apps>Camera>Storage>Clear data (This will default the camera app to default settings.) Hope that helps!
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03-01-2019
05:57 PM
3 Likes
GoodLock is a Samsung application that provides extra functionality to our devices. Hopefully when it's updated for Android 9.0, it adds your desired features.
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03-01-2019
04:05 PM
1 Like
Hey @usere0FTm2LFIM, your right, I meant to type tabs instead of bookmarks. I believe it was moved to make one handed use easier as part of the OneUI design language. Cole wouldn't be able to fix that but he may be able to pass the suggestion along. Once GoodLock 2018 is updated (to maybe Good lock 2019?), you'll likely have an option for the older recent apps view.
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03-01-2019
03:59 PM
2 Likes
Hey @usery7jmfZe4xg, you are on a very outdated build. Is your SIM of the original carrier that the device was intended for? Feel free to message me on Twitter (@RydahTheMod) and I can assist you further on updating. :)
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03-01-2019
01:43 PM
2 Likes
Hey @usery7jmfZe4xg, glad you're here and I hope that I can help solve this issue for you. Can you please provide your baseband version? This can be found in Settings>About phone>Software information Also, if you have a Windows PC or Mac, you can download and install Samsung Smart Switch, install it and plug your device in. It should then detect if their are any updates available. If that fails, rest assured, I have plenty of methods to get you up to date on the latest build but we'll save those as needed.
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03-01-2019
01:09 PM
2 Likes
Thank you for your response and for providing those images, it sure does help me understand and see what you're seeing. Lets break these down. 1. The white on white quick settings you're seeing are likely due to a theme your using. I can see a theme is applied as the header in the screenshot looks maroon/purple. If you try a different theme or perhaps the stock theme, this should go away. 2. The blue arrow in the Internet app is pointing to the menu button. When you press the menu button, it will bring up the menu which is where you're seeing the Samsung Pay section. The red arrow you have in the screenshot points to the tabs section. Now, I do agree that when you press the menu key, bookmarks should be swapped with where the Samsung Pay section is. Maybe a moderator like @SamsungCole can put this specific annoyance as a feature request for the development team. 3. I see what you mean regarding the recent apps view. You can still close specific apps by swiping up on them. You can also still swipe through recent apps in the left and right motions as opposed to the older up and down motions. I hope this provided some clarity on some of those issues you are having. If not, I'll be here to help to my best abilities.
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03-01-2019
10:11 AM
2 Likes
Hey @usere0FTm2LFIM, sorry to hear your unhappy with the update. Could you please provide some screenshots so I can see what you're talking about? I do not have a white on white icons on the top as you mentioned. Also, if you feel that the display is too squished, you can increase the view size by going to Settings>Display>Screen zoom> and adjusting it to your liking. App scrolling should relatively be the same as before, could you please elaborate with me what is different to you? I hope this helps and I hope you have a great rest of your day!
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02-28-2019
09:49 AM
12 Likes
Por favor, desculpe a minha língua, eu não sou um falante fluente. Fazer uma reposição de fábrica não anulará sua garantia. Espero que isso ajude você. IN ENGLISH: Please excuse my language, I am not a fluent speaker. Doing a factory reset will not void your warranty. I hope this helps you.
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02-28-2019
09:25 AM
1 Like
You'll need to clear data from the appropriate store. Bixby is updated via Galaxy Apps so you'll need to clear the data for Galaxy Apps.
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02-28-2019
09:05 AM
12 Likes
Hey @userDzwxOlnesG, I hope this makes your day better! To view your favorites, just swipe down from the gallery view. This will bring you your album categories. I have attached a screenshot for your reference. Have a great day!
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02-27-2019
12:58 PM
Hey @userOZf0qK7Z9X, I'm sorry to hear that you're experiencing such a troublesome bug. As @SamsungQue said, have you tried placing your device in safe mode? (a guide can be found here.) Also, I'd reccomend you try wiping the devices cache partition. (a guide can be found here.) I hope that helps and I hope you have a great rest of your day!
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02-27-2019
12:49 PM
1 Like
@usery1jsnuSl8F wrote: I'm have a problem with Random Pop-up Add's popping up now at times when they never did before. This started after I did the new update G960USQU3CSAB. I could be watching Netflix, texting on Google Hangout with a friend, listening to Amazon Music and also when my screen is unlocked on and just idle. These random Pop-ups come up and take up the whole screen. I never had this happen before except when I would be playing a game and I finished a level. Now it's random and does not matter what my phone is doing. Is there a way to stop these random Pop-ups? I have done adware scans, worm scans, trojon scans, malware scans and short of doing a factory rest, nothing has been found that even hits at a solution. Even now as I'm typing this an add pops up for Free Ace Ant.. Other then a factory reset, how can this be solved? Hey @usery1jsnuSl8F, sorry to hear that this is happening to you. Right off the bat, I can tell you this isn't something caused from the latest update that you're running on your device (also, thanks for providing the build number!) It sounds like you have an app that is taking advantage of your device and is pouring out ads. An easy way to verify this is to boot into safe mode (a guide can be found here.) Once you are able to verify that this issue is gone in safe mode, my best suggestion is to go through your apps and review which ones contain ads. Once you remove the app, the ads should go away. If you don't mind, you can share your apps list with me and I can help you narrow down the app.
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02-27-2019
12:07 AM
1 Like
Hey @userqaHzOJARqn, I followed your steps and do see how the music controls disappear but if you swipe left or right on the clock widget you'll see the music widget.
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02-26-2019
11:01 PM
1 Like
Hey @userqSVjdtRuU3, I think I know exactly what's happening. I believe your device is aggressively using the "direct call" feature. Unfortunately there is no option to change how aggressive this setting is. Fortunately, the setting can be disabled completely and your phone will stop auto calling people your messaging. To disable direct call, head to: Settings>Advanced features>Motions & gestures>Direct call (disable it.) That should fix the issue.
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02-26-2019
10:04 PM
@userqaHzOJARqn wrote: When I listen to music on my phone I'm usually multitasking on the phone so I've never noticed until recently. When I listen to my music from Google Play then pause it on my lockscreen it disappears from my lockscreen when I want to play it again. Is this supposed to happen or should it stay on my lockscreen? Hey @userqaHzOJARqn, I think I have the solution for you. When on playing music from Google Play music, when I go to the lockscreen, it shows me the title of the current song along with controls. This can be hidden by swiping left or right on the face widget. I'm thinking that you're accidentally swiping in this area which would result in the music face widget being hidden. I hope this helps! I've attached 2 screenshots to show my lockscreen with music playing in both. One with the music controls visible and one with them hidden (and music still playing.)
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Rydah
Samsung Care Ambassador
in Washers and Dryers
02-26-2019
12:41 PM
- last edited on
03-28-2019
11:16 AM
by
SamsungGill
02-26-2019
12:41 PM
I'm not going to lie, I was so confused at first when I saw your post as this section is for the Galaxy S9 phone. lol
In any case, I'd hope a Samsung washing machine wouldn't do this to you. I hope you get this resolved ASAP!
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Rydah
Samsung Care Ambassador
in Washers and Dryers
02-26-2019
12:41 PM
- last edited on
03-28-2019
11:16 AM
by
SamsungGill
02-26-2019
11:10 AM
Perfect, thanks @SamsungCole, that's very helpful. Have a great rest of your day.
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02-26-2019
09:54 AM
1 Like
Unfortunately at this time, I do not see such an option but I think this is a must for privacy and owner control. We can ask an awesome mod to pass the suggestion along in hopes this can be added. While on the subject, if you open up your edge panels, there are options for individual panels to disable them on the lockscreen. I attached a screenshot to help point that out. Simply press the edit buttonfor each available panel. For the people edge panel, you may have to click the advanced button within. Edge panel I hope this can be added in the near future and I hope you have a great rest of your day.
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02-26-2019
06:47 AM
11 Likes
Hey @Iosiferus, great question. You can disable network related quick settings and data sensitive edge panels from being usable with a lockscreen. Head over to: Settings>Lockscreen>Secure lock screen and make sure the Lock network and security option is enabled. You can also disable certain app notifications from appearing on the lockscreen entirely as well as specifying which apps appear but don't show details until the phone is unlocked.
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02-25-2019
06:35 AM
1 Like
Hey @user2Ku4hcjTl5, please send me a DM on Twitter (@RydahTheMod). I'll get you updated via another method but I'd rather take this to a private conversation (and we don't have messaging available here).
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02-24-2019
11:16 PM
Hey @userIlY81utQwp, could you provide a bit of more information? Could you please list your device's model number along with the basement version? This can all be found in Settings>About phone>> It'd also be helpful to know where you're trying to upload to and what app you're attempting to upload with.
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