Rydah
Samsung Care Ambassador
- 235 posts
- 71 likes given
- 76 solutions
- 1284 likes received
- About Rydah
04-10-2019
06:09 PM
1 Like
Hey @userpnZQLpNNal, I hope your day is going well.
Can you tell me what your current baseband version is? (This can be found in Settings>About phone>Software information>)
Also, please be sure that you've updated your AOD to the latest version. (Google Play link)
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04-10-2019
11:01 AM
2 Likes
Hi @Samsung_bUC1n7M, going through Samsung Premium Care will require replacement. If you'd want to avoid replacement and prefer a direct repair, I recommend you look for a UBreakIFix around you.
You can head over to: https://www.ubreakifix.com/locations to find your nearest repair center. I'm not sure what the cost would be with them but they are certified by Samsung to get the job done without replacing the entire device.
I hope that help and that you have a great rest of your day.
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04-08-2019
10:19 AM
Hey @Adem, I hope your day is going well.
To simply answer your question, those settings graduated from being in Developer settings and moved into the "easier" accessed settings.
I hope you have a great rest of your day!
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04-05-2019
01:50 PM
2 Likes
Hey @Samsung_bUC1n7M, sorry to hear about your device. Based on the images you provided, I am going to have to second @SJohnson's post. It appears that there is impact damage next to the power button. This wouldn't be caused by the power button alone. Damage like this doesn't happen on its own (I am not pointing fingers, I am just stating the facts.) There are no indicators that the glass cracked from the inside out, it is evident that the crack started on the external side of the screen. You can find your closest service center by going to:https://www.ubreakifix.com/locations
Service technicians can have hands on and give you a professional opinion on your display. All phone OEMS (like Samsung/Apple/OnePlus/etc..) basically have the same factory warranty and do not cover accidental damages. For $99, I'd say that's a fair price for an accidental crack on a $1000 device.
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04-05-2019
10:15 AM
1 Like
Hey @Vishalsp, I'm sorry to hear about your troubles. Hopefully my suggestion will lead you to a resolution and a better day. :)
I'd recommend contacting Samsungs E-Commerce department direct at: 1-855-726-8721 or online at https://www.samsung.com/us/support/contact-customer-services/. They should be able to sort this out for you. :)
I hope this helps! Have a wonderful rest of your day and a great weekend! :)
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04-04-2019
09:28 AM
1 Like
Hey @userZ5nE9pq9Uz, I'm sorry to hear aout these troubles you're having with your S10. Before sending it back, I'd suggest you try doing a factory reset on your device and seeing if the issue persists after. If the overheating on normal usage is still there, you should contact whoever you purchased it from to look into replacing it. Some things that may cause this is background apps (which you already checked) and using your device in areas with poor cell reception.
May I please know what your current baseband version is? You can find this information in: Settings>About phone>Software information
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Re: PLEASE HELP: I don't want to power button to e...
04-04-2019
09:17 AM
Your welcome. Glad I was able to help. Feel free to drop by whenever you need help. :) Have a great rest of your day!!!
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04-04-2019
09:08 AM
Hey @Krodizzle, I hope you're having a great day so far.
I believe I have a solution for you.
Open the Phone app
Press the menu button on the top right
Press Settings
Press Answering and ending calls
Uncheck "Press power key to end."
That should resolve your issue. If for whatever reason you'd like to keep the power key to end call option turned on, you can always enable "tap to wake" to turn the screen back on. You'd just need to double tap the screen to turn it on. To enable Tap to Wake, navigate to: Settings>Advanced features>Motions and gestures>Double tap to wake.
I hope this helps and I hope you enjoy the rest of your day!
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04-04-2019
09:00 AM
12 Likes
Hey @ajpn, I hope you are having a great day so far. To fix this and place it back in portrait mode, simply follow these steps:
Go to Settings app
Click on Lock screen
Click on Always On Display
Click on Screen Orientation
Select Portrait.
That should put it back in it's original orientation.
I hope this helps! Have a wonderful rest of your day! :)
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Re: S10e does not vibrate for incoming calls when ...
03-28-2019
01:17 PM
Not sure what happened but hey, I'm glad it's working now!!! Have a great day!
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Re: S10e does not vibrate for incoming calls when ...
03-27-2019
02:30 PM
Hey @userJbXrRoIUI7, have you tried clearing the settings for the phone app?
Also, I didn't see it mentioned but I assume Do Not Disturb mode isn't on and if it is, calling isn't restricted?
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03-27-2019
11:09 AM
3 Likes
Hey @Ishmalian, random ads on your lockscreen will be caused by a third party app you've installed. To verify this, you can boot your phone into safe mode, which would temporarily disable third party apps which what we would be looking for is to see if the ads stopped while in safe mode.
To enter safe mode:
Press and hold the Power button until the 'Power off' prompt appears then release.
Touch and hold Power off until the 'Safe mode' prompt appears then release.
To confirm, tap Safe mode. The process may take up to 30 seconds to complete. Upon reboot, 'Safe mode' appears in the lower-left of the unlock / Home screen.
With Safe Mode enabled, check your lock screen for ads as you previously stated you had.
If you can confirm the ads aren't present while in safe mode, you'll need to find which app you recently installed that is causing the ads to appear.
One trick you can do to find which apps contain ads is to open the Google Play Store>Menu>My apps & games>Click the "Installed" tab>Click on an app>Under the Open button, you'll see some text that indicates wheter or not the app contains ads. I've attached a screenshot for your reference.
I hope this helps!
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03-27-2019
10:18 AM
1 Like
Hey @Nikish, as you requested, here is a screenshot of my status bar while connected to WiFi.
S10+ Connected to WiFi
I'd sugest you try booting into safe mode. It sounds like a third party app (such as Samsung's own GoodLock) is disabling icons. I know you said that you're only using the One Handed feature but I just want to do our rounds of troubleshooting. By booting into safe mode, you'd be booting your phone up without any user apps that may causing issues with your device.
To enter safe mode:
Press and hold the Power button until the 'Power off' prompt appears then release.
Touch and hold Power off until the 'Safe mode' prompt appears then release.
To confirm, tap Safe mode. The process may take up to 30 seconds to complete. Upon reboot, 'Safe mode' appears in the lower-left of the unlock / Home screen.
With Safe Mode enabled, turn on your Wi-Fi and connect to a network to see if the icon remains on your status bar.
If your Wi-Fi icon stays on the status bar while in safe mode, the cause of it ot being there when booted into the regular system will be due to a third party app. Please let me know the results.
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03-26-2019
03:57 PM
2 Likes
Hey @Nikish, this is a new one for me... By any chance, do you use any apps like GoodLock or SystemUI Tuner?
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Rydah
Samsung Care Ambassador
in Galaxy Buds
03-23-2019
07:15 PM
- last edited on
03-24-2019
06:36 AM
by
SamsungAdam
03-23-2019
07:15 PM
1 Like
As @SamsungQue, mwntiomen, you can try uninstalling the Galaxy Wear app. While the app is uninstalled, I'd also recommend deleting your buds from the Bluetooth settings.
After that, reinstall the Galaxy Wear app and pair them back up again. 😊
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Rydah
Samsung Care Ambassador
in Galaxy Buds
03-23-2019
07:15 PM
- last edited on
03-24-2019
06:36 AM
by
SamsungAdam
Rydah
Samsung Care Ambassador
in Galaxy Buds
03-23-2019
04:33 PM
- last edited on
03-24-2019
06:35 AM
by
SamsungAdam
03-23-2019
04:33 PM
2 Likes
Hey @Somir1, I hope your day is going well.
What kind of issues are your Galaxy Buds having?I've had two updates for my Galaxy Buds and haven't experienced any issues.
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Rydah
Samsung Care Ambassador
in Galaxy Buds
03-23-2019
04:33 PM
- last edited on
03-24-2019
06:35 AM
by
SamsungAdam
Rydah
Samsung Care Ambassador
in Galaxy S10
03-22-2019
02:56 PM
- last edited on
03-25-2019
03:44 PM
by
SamsungZell
03-22-2019
02:56 PM
3 Likes
Hey @Bserna19, sorry to hear that you're having those issues. It sounds like you've went through the motions of troubleshooting. May I ask what carrier you have? Also, have you checked with your carrier to look into any outages? I had a similar issue recently and it turned out T-Mobile was having issues and it was fine after they fixed the network issues. Do you have a second device you could test your SIM card in? That would help you determine if the issue was the device or the network. I hope any of this helps. Have a great day!
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Rydah
Samsung Care Ambassador
in Galaxy S10
03-22-2019
02:56 PM
- last edited on
03-25-2019
03:44 PM
by
SamsungZell
03-22-2019
10:52 AM
2 Likes
Hey @Samsung_XQ5fU7e, I'll start y asking the obvious, are you connected to data? Also, are you using any ad blokers?
You can also try uninstalling the app and then re-install it, that might resolve the issue.
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03-22-2019
10:34 AM
3 Likes
I 100% love this idea. I do not know the exacts or when anything will happen but I do know something of this sorts is in the works.
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Rydah
Samsung Care Ambassador
in Galaxy S10
03-22-2019
10:15 AM
- last edited on
03-22-2019
11:20 AM
by
SamsungAdam
03-22-2019
10:15 AM
2 Likes
Hi @islandlahi, this is based on the senders devie/carrier. Unfortunately there is nothing you can do about it. Is the sender using an iPhone? I've seen messages like that but only when communicating to iPhone users.
I know this doesn't resolve your issue but I hope it helps clear the air.
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Rydah
Samsung Care Ambassador
in Galaxy S10
03-22-2019
10:15 AM
- last edited on
03-22-2019
11:20 AM
by
SamsungAdam
03-21-2019
02:54 PM
2 Likes
Hey @Amyngwu, I hope your day is going well.
It appears the only option for multiple lockscreen images is to use the stock "multi-pack" option. I'm saddened to say that using your own selected photos is currently not a feature in the current software available for the S10 line. Hopefully this is something that can be added back in as previous Galaxy devices had this feature.
I have attached a screenshot demonstrating the stok multi-pack option for your reference.
*These wallpapers will cycle each time you turn the screen off and back on...
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03-20-2019
01:50 PM
2 Likes
@Amyngwu wrote:
Oh great thanks @Rydah. I got it now.
Perfect! Can you please mark my last post as the solution if you found it to be? It'd help others with the same question find a quick answer. :)
Have a great day!
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03-20-2019
01:38 PM
4 Likes
Hey @Amyngwu, glad to have you here. I believe I may have the answer you're looking for.
Follow the following steps:
Open your Clock app and make sure your in the "Alarm" tab.
Open or create a new alarm event.
Click the "Alarm sound" option.
Make sure the "Ringtone" option is selected; Under the Ringtone option, click "Selected ringtone."
Choose a pre-set ringtone. If you'd like to use your own sound, tap the "+" on the top right.
I have attached screenshots for your reference.
I hope this helps! Have a great rest of your day/week!
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03-19-2019
08:47 AM
12 Likes
Hey @Mtiede, that is where your OneUI home launcher settings would be. Are you by chance using a third party launcher? If so, that may be why that setting is disabled.
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Rydah
Samsung Care Ambassador
in Galaxy S10
03-16-2019
09:20 AM
- last edited on
03-22-2019
11:16 AM
by
SamsungAdam
03-16-2019
09:20 AM
1 Like
Hey bud, how's it going?
Unfortunately this isn't something that you can turn off. This is going to be something from the senders device/MMS protocols. Sadly there is nothing you can do besides just delete that portion of the message.
Have a great day!
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Rydah
Samsung Care Ambassador
in Galaxy S10
03-16-2019
09:20 AM
- last edited on
03-22-2019
11:16 AM
by
SamsungAdam
03-15-2019
03:42 PM
1 Like
Hello, this is going to be due to an application that you have installed, not from Samsung or the recent OneUI update.
I would recommend you start by removing apps that contain ads one by one until the ads disappear.
An easy way to know which apps you have installed have ads, is to go to the Google Play Store, press the menu button on the top left, click on my apps & games and click on installed. Switching on each app that is installed on that list well show that's an app contains ads right under the open button. I hope this helps you narrow down which app is flooding your device with ads.
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