SJohnson
Samsung Care Ambassador
- 421 posts
- 60 likes given
- 65 solutions
- 305 likes received
- Samsung Community
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- About SJohnson
a month ago
@Samsung_g62SHdL
When you hit the volume key, there should be a toggle that appears. Slide that down then check if your bixby voice is not turned all the way down
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a month ago
I would recommend good lock. It lets you customize the UI and also how the recent apps look like.
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a month ago
Hello @Samsung_etkBZV9 ,
Have you checked if the app you are using for music isn't listed in the sleeping apps list? You can find this list by going to settings, device care, battery, tap on the three dots on the upper right, settings, sleeping apps.
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07-19-2019
02:06 AM
Hello @FakeLoveHotline ,
Your device had to be purchased throughout the month of June. Unfortunately you had to redeem it before July 15th on the shop Samsung app
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07-19-2019
01:34 AM
@user3b0UBppo06
if you know the email you set up your Samsung account you could request a password reset and try to access find my mobile that way
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07-19-2019
12:10 AM
Someone might have changed something on your device then. The only way to unlock your device remotely is through find my mobile. there was a faulty update pushed out that locked people out of their phones but you have a note 8 so I believe this is a different issue. Unfortunately there is no way to get inside of your phone unless you factory reset
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07-18-2019
10:26 PM
Try contacting your carrier. I'm able to download and update just fine
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07-18-2019
10:17 PM
After taking a picture. Tap on the preview to open it then tap on information to see where it's being directed to
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07-18-2019
10:12 PM
@userVFG2ThitQV
Depends on where you're accessing the community. if you are using the Samsung members app then you will tap the three dots on the upper right hand of the screen then select settings. If you are using the forum through a web browser you will click on your picture on the upper right hand of the screen then select settings
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07-18-2019
10:05 PM
Have you tried clearing your system cache and resetting your network?
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07-18-2019
09:55 PM
Have you tried logging into findmymobile.samsung.com and remote unlocking it there?
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07-18-2019
08:50 PM
2 Likes
-settings
-tap on your photo
-password and security
-devices
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07-18-2019
06:42 AM
1 Like
Could be a third party app. Put your device into safe mode which will disable all third-party apps on the device. If the device still heats up I would recommend bringing it into your nearest uBreakiFix for a diagnostic
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07-18-2019
06:29 AM
1 Like
Maybe playing the game for 18 minutes with everything else running in the background could have caused it
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07-18-2019
02:34 AM
1 Like
@Lostmonkey If you pull down your notification shade does it give you any information about it?
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07-18-2019
12:48 AM
1 Like
Have you tried clearing the cache to bixby vision? Also try clearing the system cache
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07-18-2019
12:46 AM
1 Like
If your device gets hot to the point where is Burns you then I would definitely take it into a repair shop but power down the phone
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07-17-2019
11:37 PM
1 Like
Have you tried to clearing the system cache? If the problem persists I would recommend taking it into a repair shop to diagnose it
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07-17-2019
10:11 PM
2 Likes
@Ultralor
I would assume it is because you have a branded phone. let me tag our device specialist for further confirmation
@Rydah
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07-17-2019
10:05 PM
Have you tried resetting the network. Be aware resetting the network erases all settings and saved passwords for Wi-Fi
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07-17-2019
10:03 PM
2 Likes
It might be the amount of apps that are working in the background. Have you checked your device care?
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