SJohnson
Samsung Care Ambassador
- 421 posts
- 60 likes given
- 65 solutions
- 305 likes received
- Samsung Community
- :
- About SJohnson
07-17-2019
10:02 PM
Unfortunately there is no way to bypass a lock without entering the right password. Have you tried clearing the app's cache and entering the password again
... View more
07-17-2019
08:36 PM
4 Likes
@Rydah
Is testing out a solution and we may have found it. Standby
... View more
07-17-2019
04:30 AM
@userwGCLqw9PdL try putting your media on the stock file manager then copying it to your microSD card
... View more
07-17-2019
03:40 AM
1 Like
Sprint and I heard some from AT&T. The update has been pulled from T-Mobile. I'm with T-Mobile and I am on the May security patch
... View more
07-17-2019
02:41 AM
1 Like
Have you tried plugging in your device into the PC version of smart switch and checking if there is an available download there?
... View more
07-17-2019
02:29 AM
1 Like
Changing the status bar color natively isn't a current feature yet. I could recommended it to the R&D team
... View more
07-17-2019
01:56 AM
@JewellIV That is because Verizon RCS is only proprietary at the moment. Any unlocked unbranded device will not work. You will need to have a branded device. Also since it is proprietary the person receiving your texts must also have a branded device on the Verizon network. Verizon is currently beta testing RCS to be universal but the only obstacle is connecting to the Google jibe
... View more
07-17-2019
01:46 AM
2 Likes
If you download good lock from the Galaxy store it has a nice shot feature which records your screen along with audio. Audio is disabled by default and you would have to enable it
... View more
07-17-2019
01:45 AM
1 Like
@userVGL3kavCvC How many apps do you have running in the background?
... View more
07-17-2019
01:25 AM
1 Like
Looks like your phone took physical damage to it. You can take it to your nearest uBreakiFix for repair
... View more
07-17-2019
01:19 AM
@userZoCPYAhfAE
That is because the promotion is one skin per device. Since your little cousin already redeemed it on your S10 you can't redeem it on the same device for another account
... View more
07-17-2019
01:08 AM
1 Like
@Samsung_boiiii
Have you tried restarting the device? If it's still persists go ahead and perform a system cache wipe
... View more
07-17-2019
01:06 AM
@userwGCLqw9PdL
What type of microSD card are you using? Have you tried copying the files to your microSD card without using the Asus file manager
... View more
07-17-2019
01:00 AM
@userVB8GBakyuC
This happened to me with my last device. Moisture probably got into the port and you tried plugging a charger inside and it short-circuited. If there is a uBreakiFix near your location they could repair your charging port
... View more
07-17-2019
12:58 AM
1 Like
@The_Sentinel
Have you checked if you installed the MicroSD card correctly inside of the MicroSD tray? Try doing a system cache wipe
... View more
07-17-2019
12:47 AM
@useroHkpjpAyZB
Sounds like it is a hardware mechanism. I would recommend taking it to your nearest repair shop and having them take a look at it. If there is a uBreakiFix, they are certified by Samsung
... View more
07-17-2019
12:44 AM
@userEqhV2p1AeD
By chance are you running any custom themes on your device?
... View more
07-16-2019
11:15 PM
@Sdemeo02
To put the device in safe mode, first power down the device.
- Hold down the power button until the "SAMSUNG" logo appears
- Immediately release the power button then hold the volume down key until you boot into safe mode
As what @SamsungZell said, This is due to a 3rd party app you downloaded
... View more
07-16-2019
07:04 PM
Sorry about your device but the warranty is voided if there are any physical damages to the phone. Have you tried clearing the system cache on your phone?
... View more
07-16-2019
05:46 PM
1 Like
@userUvgetE2KFv What's your model number and what version of SF are you on
... View more
07-16-2019
05:31 PM
@userUvgetE2KFv Go to your Galaxy store app then search securefolder. Once you locate it look if there is an update button next to it. It should look like a spiraling arrow
... View more
07-16-2019
05:28 PM
@userUvgetE2KFv I found a similar issue on the site. Try doing this and see if it works for you https://us.community.samsung.com/t5/Note-9/Secure-Folder-crashing/m-p/672303#M14600
... View more
07-16-2019
05:16 PM
@userUvgetE2KFv
Can you try one thing for me? Tap and hold on the secure folder app, then tap on app info. After that tap on the cogwheel on the top right then enter your PIN and see if it lets you access the settings to back up any data as well as if it lets you take off any biometrics or other lock settings
... View more
07-15-2019
11:08 PM
@--gbudda-- We can't speculate on that at the moment. Also some carriers do their own testing
... View more
07-15-2019
02:43 PM
11 Likes
You should be able to backup your device trough find my mobile. There is also a lock feature which prompts you to put in a 4-8 digit PIN which applies a second lock on top of your phone and prevents the phone from being powered off
... View more
07-15-2019
01:34 PM
Have you tried tapping and holding down on the app until the mini menu pops up then tap on app info then notifications
... View more
