Hello @userxTdvYiGlD8
What troubleshooting steps have you done so far to try and resolve this concern? Have you cleared the cache of the Bixby Voice and the Bixby Voice applications?
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@Marc- just Marc
Well to start an exchange for those accessories, you can call us at 1 800 726 7864 if you have a valid receipt and it is less than one year from the data of purchase. As for the ticket with the other charging stand, if you give me the ticket number I can take a look to see the status of it, but I can't make any promises if is being handled by another department. Send the ticket number in a private message, just to prevent any personal information from getting out.
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@Marc- just Marc
Well if it is a Samsung Cable, we would be able to replace it if it was less than a year old under its warranty. Do you still have the proof of purchase fro the cable?
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Good afternoon @Marc- just Marc
So just to make sure I have all the details. When your phone is giving this message it is connected to the car charger? And no other charger gives this message? Or does the belkin cable give you that message as well?
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@userFkmYgoNn8v
What carrier is your Note 8 with? Also, before you decided to replace your Note 8, have you tried any of the troubleshooting steps already mentioned in the thread?
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@useroQHkPS8oMM
Then I would suggest calling us at 1 800 726 7864, or using the Samsung+ application to schedule a repair for your phone.
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@thejr
If they are listed on our samsung.com website as unlocked, they will be factory unlocked. Only the models on our website that have carrier branding, IE T-Mobile and ect. Will have the carrier software. If you buy a T mobile branded device from our site, it will have the carrier software.
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