Well... I suppose if someone is near you when you sleep you probably trust them enough to sleep around them. If you think you might be going into a situation that you won't, you can change the unlock to a password/PIN temporarily instead. ^_^
... View more
Hello @userPgzejSIFfN
The S9 and S9+ is smart enough to use whichever method is best for the lighting conditions and such. So if you have both facial recognition AND iris scan on the device, it will pick whichever works best at that moment. That means if your eyes are closed, it's probably flipping over to facial recognition to open instead. 😉
... View more
@useruFWWCcG8US
You mentioned that you tried reconnecting and resetting. Have you tried pairing them to a different device to see if they are working the same way with more than one device?
... View more
Moderators try to never suggest something that would void out your warranty, in fact we encourage against things that would. Cleaning the earbuds isn't going to void your warranty. 🙂
... View more
Just wanted to drop in and check on a few things.
Is this happening (no sound) in both ear pieces? Have you had a moment to check for debris or blockage on the ear buds? Lastly, is the Gear Manager and the device up to date?
... View more
To our most recent posters, be sure to try the steps mentioned earlier in the thread. They did help some others and could help you too. 🙂
... View more
In that case, definitely reach out to Samsung directly via Phone (1-800-726-7864) or through the Samsung Plus App to get an evaluation and repair set up. Naturally you can also reach out to your carrier to see if they have a different option you might like more or maybe someone here in the Community has some other ideas!
... View more
@userXrQuDFVJkm
If you put your device in safe mode and the problem stops then it's certainly a 3rd party app. You can also go extreme and do a factory reset on the device. If everything works correctly then slowly adding back apps will let you know when everything goes wrong again and the most recently added back app can be taken back off.
... View more
I certainly want to assist you all further with this matter. To better do that, can the Community have the exact model number and Baseband version (both under Settings>About Device) for your device as well as your carrier? Thanks!
... View more
Alright, let's try going to Settings>Notifications. Scroll down to the right app and make sure notifications are toggled On. Then click on the app from that screen and make sure that All Notifications and Set as Priority as turned On also. 🙂
... View more
If you've tried all the troubleshooting steps already mentioned then about the only other thing to do would be to either try a factory reset or reach out to your Samsung regional support for an evaluation and repair. 🙂
... View more
Hello there, @userJWwvaIre92
Let's try some troubleshooting steps, just let us know how these go!
Are all your Apps are up to date? You have 2 places that you need to look. Google Play store and Galaxy app store. Go to both and check My Apps. Make sure there is no app that needs updating.
Is your phone OS up to date? Go to Settings, About phone and check for software update. Make sure you have the latest phone software.
Clear phone cache. Instructions are here.
Restart your phone in Safe mode. This is just to help you isolate the issue if it is caused by 3rd part apps. Instructions are here.
... View more
Hey, @usergHtXF4yiKY. I just wanted to reach back out and see if those steps helped out! If not, please let the Community know so that they can look into different ideas to help further.
... View more
Hello there, @usergHtXF4yiKY
Let's try some troubleshooting steps, just let us know how these go!
Are all your Apps are up to date? You have 2 places that you need to look. Google Play store and Galaxy app store. Go to both and check My Apps. Make sure there is no app that needs updating.
Is your phone OS up to date? Go to Settings, About phone and check for software update. Make sure you have the latest phone software.
Clear phone cache. Instructions are here.
Clear Application cache and sometime Application data. Instructions are here.
If those don't help, we certainly want to assist you further with this matter. To better do that, can we have some added details about your specific device and this concern? Things that will help the most would be the exact model number and Baseband version (both under Settings>About Device) for your device as well as your carrier. Thanks!
... View more