@userFPPEGz0KSP wrote: Our Samsung refrigerator has the same issue noted here—jammed up ice maker, completely jammed with ice.  This is the second time this has happened in 2 weeks.  We’ve had the unit for almost 2 years with no other issues.  We are so mad that Samsung has let this issue go on for so long without making any efforts to rectify it.  Defrosting your fridge every 6 months is not an appropriate solution in 2017 ( it might have been 20 years ago).  I will be trying the hairdryer solution I saw here and if that doesn’t work the ice cube tray work around.  It’s frustrating to think we spent so much on a faulty product from a company that clearly doesn’t care about its customers! Please file a consumer complaint with the federal trade commission at FTC.GOV as I did and maybe some action will be taken ... View more

Our 2016 Samsung ice maker is doing the same thing. So it's clear to me this has been a long term problem with Samsung and they don't seem to care about fixing it. I urge everyone here to do as i and go FTC.GOV and file a consumer complaint with the federal trade commission. With enough complaints they may file a class action lawsuit against Samsung on our behalf. All of us paid a lot of money for something that clearly has a factory flaw. ... View more