I also have the exact same issue... only I did a direct comparision with my older HW-K950 to be sure there was a real issue with the new HW-N950 I set up yesterday (yes I was silly enough to buy the N950 after issues with the K950). I can say with very high certainty there is a real issue with my new unit (HW-N950). A direct compairsion with the same speaker configuration and demo video (Dolby Atmos Amaze) had the HW-N950 subwoofer very low and the surrounds also much lower than my HW-K950... yes same speaker settings also. I also turned up the sub all the wasy to +6 and still had the same issue. Tech support from Samsung had be send the unit back for repair... literally the same day I opened the box new. Yes... very disappointed, but I think it is unit specific and am hoping for similar (or better performance) than my HW-k950 only without the speaker connection issues.
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