I went to sprint store today and they surprisedly replaced my phone. Looks like they got an update from their higher ups to replace the devices which have call drop issues. They checked few things on my order and gave a brand new S10+ device. I was out of 14-day return period and they said they are doing it even for out of 14-day. They got notified apparently only yesterday. I got the new device and it seems to be working perfectly fine in all the locations where old one was not working at all in terms of both call drops and LTE. They specifically mentioned me not to install ATC8 update even if phone prompts as they suspect that the update is screwing up with devices even more. It started prompting me to install this update for now and I am going to stay away from it unless there is another version of the update. Fingers crossed and so far the new device seems to be working absolutely fine!
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I am having horrible issues. In some locations the phone connects to voice call okay. But in most of the locations unless I am on wifi calling, the phone hardly works. What a worthless piece of $1000 junk. I called Samsung yesterday and say the same story and act as if they havent head of this issue at all. They want me to take to ubreakifix and I dont want to. My network carrier is sprint and they have same BS. How do we get this resolved? Have been a loyal customer for samsung for 15 years but this is driving me nuts and crazy. What if we are in an emergency and cant make a call with this piece of junk? I also tried the band 41 disable work-around but didnt help. Yesterday's update didnt help.
Today has been even worse!
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