Hello people, I am here to end your frustration. I figured out how to access the link to monitor your repair. Take this link: https://www.samsung.com/us/support/myAccountServiceStatus.do?param=ticket_no%3D##########%26telephone%3D0f28f436893e135741043560856f0fa13ebb333cffa02d770067d4966d972fc2 Put your 10 digit ticket number in for the 10 pound signs and paste it into your browser, this will bring you to your tracking page. I was able to figure this out and test it by cross refrencing two seperate tickets I had open. Happy Tracking!
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Thought I would just throw in my "me too". Mine went quiet on the left, then the right followed a few days later. Same exact thing would happen on the cheap $15 earbuds I used to buy every few months. A little bit of moisture would get in and one side would go quiet. On those I would take out the meshing and they would work again, until a little more moisture got in and the headphones would die. I've seen other post that they would just yank out the meshing and it would work again, I am sure this is the case, but you are pretty much setting yourself up for failure at that point. I doubt you would be covered under warranty. Other people have said that they think it is the sensor, I dont think it is. If the earbud is not sensing you, it turns off. You can test that too, even with it's low volume, as soon as you take it out it stops. It wouldn't make sense for it to get quiet. What's most surprising to me is that this was an issue on the previous version of the headphones, as I can find posts going back months. And in all these posts, comments, suggestions, Samsung hasn't recognized the issue. In other words, this isn't going to be fixed any time soon. Like others have said, they fit me great, connect to phone perfectly, are convenient, and look great. But, I won't be dealing with the hassles that you would expect from a $15 pair of no name headphones. I went ahead and reached out to the support, I don't want to deal with a RMA every 3 weeks and I wouldn't be surprised if the warranty didnt get extensions from the RMA. Eventually they would just say sorry, your warranty is expired. Vote with your wallets on this one guys. Return it if you still can.
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