Samsung

I'm still trying to get a replacement. Was under warranty did everything right sent in my replacement with receipt. And yes someone on  here has been more helpful than people on the phone. He got me set up for a replacement and I sent watch back a second time becasue they sent it back to me after telling me I cause the water damage and had to pay they sent it back saying receipt invalid nothing wrong with watch. So on 4/13 I sent watch back again and am still waiting and have called over and over. Two days ago I was told my latest ticket number was also cancelled like my 1st one and that a 3rd one would be created and had to be reviewed. Their is nothing to review they said I would get an email the next day which I did not.    So I call back again today and was told no that ticket number was not cancelled everything is set to go your replacement is just waiting to be sent out since 4/13. I was told within 4 business days. They sent my broken watch back so quick but to send me a replacement it's taking a month.  I am so unhappy with Samsung right now it's crazy.   And I am worried about the replacement doing the same thing. I wonder if the Active 2 is any better on the bottom? I would rather have it now.  ... View more

@userYoncrFmxim wrote: Add another issue to the list. I took my Galaxy Watch off last night and noticed the sensor cover was off and stuck to my arm. I've never taken the watch in water (no swimming, no showers, etc). Highly disappointed as this seems to be a known issue by now. It's unacceptable, especially with the price of these watches. I've owned the Gear S2, Gear S3 and was excited of the improvements that would come when I bought the Galaxy Watch. Obviously quality control has gone down. I still can't believe all the problems everyone is having nad Samsung is giving everyone the same run around. I gave my husband my Gear S3 it was so big and was so happy when I got the Galaxy watch for my birthday last April. Now I am going to have to research other smart watches cause I doubt they will help me if noone else is getting help. They are telling the same people water damage. It stinks cause I have the S10 Plus and wanted Samsung cause I knew it would work well with phone. Now I have to have a backup plan and look into other brands. ... View more

That's exactly what happened to me and what mine looks like!  @Anonymous wrote: This is what my watch looked like the other day when I woke up (see below). The back plastic cover had slided off during my sleep (yes it is a very thin sheet of plastic/gorilla glass). I'm running with the watch and it clearly looks like the glue has been dissolved by sweat. So beware that this watch is clearly not sweat resistant! This is a big dissapointment for me as I bought it 10 monts ago and payed 450 USD for it in Denmark where I live. Now I'm waiting to get it back from repair, but I don't have high expectations as I'm pretty sure the fix will only be temporary, as new glue will surely be dissolved again.   For me this is dissapointmen no. 3 with Samsung. First I was not able to download a new Android version to my Galaxy S8, just because I bought it in Germany ( neighbor country to Denmark), so I realized that this is how Samsung control the prices in Europe (or maybe globally), very clever. I was not aware of this because I used Apple products before I switched to Samsung. So not able to get the new android version and unwilling to jailbreak it and loose warranty, I eventually gave up and purchased a new Note 9 and today I'm using a Galaxy s10 (purchased in Denmark of course, which is one of the most expensive countries in the world, the S10 was over 1000 USD here when I got it).   Secondly I recently noticed that my Tab S3 has been bend slighty. I was shocked to discover this because I have really been nursing my tablet and always putting it in my incase case when traveling. So the construction with glass on both the back and front must be really really week. The sad part is that I bought it in Best Buy in the US, so it is impossible for me to return it to the vendor as we don't have Best Buy in Denmark.   And now after this third dissapointment with my watch I must admit that I'm now looking for another brand, preferably one of the cheaper chinese brands as I've been using way too much money on Samsung products. It is really a big dissapointment as I love Samsungs design and own a lot of their products, even my TV is from Samsung. But I can't keep on supporting them when I see signs of lower quality and their prices keeps on going up and up. It's a shame :-(       ... View more

Thank just sent it! Cause when I call 1-800 Samsung they are no help and they told me a supervisor would contact me today and all I got was another VM from a regular person saying I have to pay $225 and that it's my fault their is water damage. I am having the same problem as every person on here and we all seem to have gotten our watches in 2019 so it's a faulty batch. Thank You! ... View more

OMG! Sorry I keep commenting on different peoples post but yours is doing exactally what mine did. Mine fell off a couple weeks ago found it on the bathroom floor tried to put it back on their was sticky goop on the back and the part that fell off. Mine quit charging and was overheating and they are telling me it has water damage and corosion and blaming it on me. It is ridiculous! @InfiniteBeing wrote: Unfortunately,this happened to me as well.Fell off a few times,placed back on,now only charges to 14% at most, overheats,then drains.Havent used for 3 weeks now.   ... View more

@Plumie wrote: This happened to me today as well!  I didn't know this could happen!  I've never swam with it, never keep it on during showers and even take it off to do dishes.  Now it looks like they don't want to cover it under warranty?!  I've only had my watch 8 months 😔 Do they not relaize this is happening to people and it is still happening. I am reading all your post and it just happened to me too. I bought mine 4/2/19 so I'm guessing their was a bad batch made I don't know. And them to be blaming it on us. I am like you took it off to shower and never kept it on when being exposed to lots of water. It's Crazy! ... View more

I can't believe Samsung doesn't know that it is a faulty design. All these people here having the same problem and they are telling us all it's out fault and water damage. I won't recommend Samasung to anyone again nor will I buy from them again.  @userWUJBjtgTCy wrote: Mine also just fell off. I smell a lawsuit. This is obviously a fault in design and to say it's water damage for a product that clearly claims to be "water proof" is not right.    ... View more

Wow same thing happened to me and I was 2 weeks shy of my 1 year warranty. The sensor kept coming off I tried to put it back on watch wouldn't charge said it was overheating or too hot to charge. It was kind of warm on my wrist and I had a red rashy sploch on my wrist. They are telling me the same thing that I have liquid water damage inside the back and corosion and water damage on the LCD.   I am waiting for a higher up supervisor to call me back but from coming here they aren't doing anything about it. I never once submerged my watch in any kind of liquid and always took it off to shower or bathe. I am appaled that this big of a company is scamming all these people and making it look like their fault. I told my husband if they don't make this right we are done with Samsung and we have phones I have a chromebook. It's Crazy! I guess I'm out of luck too. My husband found a thread on here for me to write in too which I did and I think this is another thread about the same problem. But it's crazy that this is happening to so many people and they are blaming it on us. I am so upset with Samsung right now. ... View more

Seriously! A supervisor calling me back won't be any help only someone on here? I am waiting on a supervisor to call me back! I have never submerged my wacth in any kind of liquid and always take it off when I shower. The back sensor fell off and that is when all my problems started. I didn't even know it had fallen off till a couple days later after wearing it I found it on the bathroom floor. Than it quit charging I woke up one morning and it was on 0 after being on the charger all night and the sensor kept coming off and then I was getting another error after putting it back on and charging it being too hot or overheating and I tried another charger same thing. That is when I called Samsung and looked up the date I bought watch at Best Buy.   They are telling me liquid damage inside the back with corsosion and liquid damage on the LCD I keep a screen protector on the front. I would know if I got my watch wet. My husband is the one who found this community and I told them on the phone it's happened to several other people. I have Samsung phones a chromebook and have been team Samsung since the 7 Edge came out switched from HTC. But am really going to not buy Samsung again if they don't make this right. I'm so upset over this! ... View more

@userrzEC2iuX0d wrote: happend to me on 2 galaxy watches back to back, first time i thought it was a bad piece (benefit of doubt), it was under warrenty and got THE same tape recorder reply "water damage". I insisted it has never seen a drop of water in california maybe only sweat, but they still gave me quote of around 150$ for water damage, for a watch which is suppose to be WATER RESISTANT. Now, my wife's watch back plate came off last week (should have taken best buy warrenty for samsung product) and given the experience am not even bothering with warrenty claim. Just bought macbook pro recently, guess I will slowley migrate to apple ecosystem.   They told me today they opened up the back of my watch and found some liquid damage and corsion. My watch has never been submerged in water. She even asked if I put it on the water mode when I am washing my hands. I told her to come here and read where several other people are having the same problem and that this sensor keeps coming off. My husband even mentioned it could be sweat andI tried to put thepiece back on and went to charge my phone and not only was it not charging anymore it told me the phone was overheating something about heat damage to take it off the charger which I did. And now they don't want to homor my warranty. I am super upset with Samsung. She said it will be escilated to someomne higher up and they will call me back tomorrow. In the mean time I am looking at getting a totally different smart watch and will not buy Samsung anymore if they don't make this right.       ... View more

@Samsung_fsVAQy2 wrote: I purchased my Galaxy Watch less than one year ago and technically it's still under warranty. Recently the sensor cover on the back of my watch fell off, so I contacted Samsung to file a claim. I was sent a return label and I returned the watch. Samsung contacted me today to tell me that my warranty has been voided since my watch has liquid damage. I have never submerged my watch in water or even showered with it. The only liquid that could have gotten into the watch is sweat. I'm a paraplegic that uses a manual wheelchair, so sweating is definitely part of my daily routine. The Galaxy watch is a watch that Samsung advertised as one that you can swim in, but mines could not withstand the daily sweat from a paraplegic. I have been a loyal customer of Samsung for several years, spending several thousands of dollars on their products. After the lack of costomer service that I received today I will be taking my future business elsewhere. Samsung asked me to pay $339 to have my watch repaired. I am very disappointed with Samsung and their attempt to take advantage of customers.  So did they do anything for you. I bought my Galaxy Watch 4/2/19 and gave my husband my Gear S3. I told the person on the one the back sensor piece came off just like all these other people are having problems with. That's when it quit charging and gave me a message about being too hot. I'm so careful with my watch and never shower with it. They are telling me it's but covered and want me to pay 225 bucks.   I am so upset! I know I didn't damage the phone myself. I even have a screen protector on there. I got an email today something about LCD and being out of warranty and having to pay the 225. We have had extra Samsung phone since the 7Edge we switched from HTC and if they don't make this right I'm done with Samsung also. I tried to call them tonight and no one was there.      Please let me know what that did for you. I told the person on the phone exactly what was wrong and what happened and he said I was under warranty and now the email says I'm not. I don't get it!    ... View more

@knucklesdamone wrote: I finally wised up and left Sprint and I've never been happier and I have no more dropped calls or waiting for Internet to speed up it's already perfect..Verizon is the way to go after being on Sprint for years I've had Sprint since 2001 and I've always had friends with better signal on Verizon at certain places we were at we had no signal and they did. We bought unlocked noye 8s so we could switch but we never did. I think it was expensive and I was on and I will grandfathered plan with the work discount for Sprint so we stayed cuz we're mostly on Wi-Fi anyway. Even my 9 plus was better than the 10 plus I just got but anyway we've been having problems with our phones and we just switched to Verizon last Saturday but we're still having some LTE issues and they're saying it's because we still have Sprint software on our phones. don't know if that's true but going to go take it somewhere tomorrow and have them reflash software and see if that helps. Cuz Verizon it's better than Sprint where I live. and the other day I couldn't even look something up on my phone standing in line at a store in the lady in front of me was looking up the same thing on her phone and had AT&t with signal and I didn't. This whole mess with the S10 is just crazy and Samsung says they're coming out with an update and they took down my husband's IMEI number. And then I realized my phone's acting up too but his is worse. And sometimes it will say 4G LTE with a couple bars but still won't do anything. And how do I test my signal is when I start speaking a text if it doesn't work and sending pictures little spin and spin. but I don't know I read that it's software I read that it's hard where people are getting motherboards replaced I don't know if Samsung even knows. ... View more

@user7Yswj04QF6 wrote: Hey I just wanted to post this as I was able to solve the issue. It is in fact a problem with the latest security patch from Samsung. So if you're having slow connection or no connection at all it's a very simple fix. There are 2 possible ways to remedy this. My problem was tmobile wasn't getting any data connection what so ever but I had no wifi issues. They were about to make me get a refurbished/used phone which I didn't want, or be stuck with a barely functioning phone. I did everything short of flashing a completely different version OS onto the phone (which would have made it impossible for me to receive official updates ever again) 1.(didn't work for me) Go to best buy and have the Samsung tech downgrade your OS & avoid updating till the next update. 2. (Worked for me) go to your closest providers shop & have them port you number to a new sim card. I tried just about everything & was about to get a used phone from tmobile to replace my new s10 plus, which was a sucky situation. Luckily the sales rep working thought of trying this before transferring my data to a refurbished/used phone, & it worked! I just found this thread and you said the Samsung rep reverted you back to the old OS. We had March security update and then got the April 16th one from Sprint. We had problems since we got our phones but my husband was worse. We have unlocked but last week we switched to Verizon. Just wondering if we can revert back or if we really need to take it in and have the software re flashed? That is what Samsung and Verizon told me to do. But then I'll have to reset to the phone again will lose everything. I backed it to tonight though and may take it in tomorrow. First Samsung said best buy Samsung rep than she said u break it we fix it place and it's covered under warranty no cost to do this. ... View more

Is it mostly Sprint though? My husband's phone was worse than mine but mine was worse than my s9 plus. We got unlocked phones was on Sprint. His came from Samsung and mine Best  Buy. We switched to Verizon and he put in a test Sim in both of our phones and we thought we were good. Husband's phone still bad and mine is better in some places but we both lose connection too much. Was going to switch before the s10 problem anyway but my husband's Note 8 was even better.   Samsung days they are aware and also will have an update soon. My husband wanted a new phone and they said take it to this place first and have them re-flash the software. U Break It We Fix It store. I called there today and was told our phone still had Sprint update on it and that re-flashing should help is that true? Since we took phone to Verizon and we did already have the Sprint April 16th update so would re-flashing software help? He said to do a backup cause we'll lose our stuff but it's worth a try. Today I had no signal sitting outside at this restaurant by my house.     Samung did say they  are aware and their technical support was working on an update. I know it's mostly Sprint now I'm reading a few others including Verizon. I guess I'll just let this store re-flash my software and if it doesn't work go back to best buy but I'm over my time to return just like my husband is through Samsung. It's horrible! One place I never had signal inside on any one did have great signal yesterday though I love Verizon. Was wondering if resetting network settings would do anything and is so would I lose my saved passwords? ... View more

Same thing is happenig to my husband. He'll be listening to music through Spotify through his Bluetooth speaker while in the shower and when screen goes off music cuts out. Where is this optimization setting? He saw something about keeping awake that was on. ... View more

Well tomorrow is the official annoucnement and yes when we got our S7 Edges we hated notbeing able to get a good glass protector. We prior had all HTC phones and had just started loving the Zagg Glass ones. Used it on 2 phones. I am still using a Zagg invisishield on my 9 plus husband doesn't have one on his Note 8. I had to have mine replaced once but it's been fine ever since.     But the new Samsung Galaxy S10E will be flat and no curve the regular S10 I am not a 100% sure they are announcing tomorrow. I know the plus that we are getting will be curved which stinks &  ultra sonic finger print sensor no telling what protector will work and I read one might come on the phone who knows until tomorrow's announcement. ... View more