I'm having the same problem. I have tried just about everything - from factory resets, to going into the VW dealership to see if they could help - my headdeck which is 3 years old has all the latest updates so there was nothing that could be done. I've swapped from an iphone to a Note8, that is effectively useless for the 20+ hours i spend driving each week. Very very unhappy. However my wireless Bose headphones work fine.
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