I have had the same issue and I tried everything I could think of, also paid BestBuy and GeekSquad to repair the issue but it worked for a few moments only nothing was working. Somehow I found AVG support people number online +1-800-210-6150 and I spoke to them about my issue, They guided me with few steps and then finally they fixed it. I would recommend you to speak to them for yours. You will be ... ... View more