I have had the same problem for 2 years and have called Samsung over 112 times. They have replaced the ice maker 4 times and issued a replacement ticket 18 times. It's 2 years later and no replacement. Now they are offering a prorated refund and I'm pretty sure I'll never see that either. They are absolutely the worst company ever to deal with and their appliances are no better. We have been buying bags of ice for close to 2 years after spending $2800 on a new frig. Unreal. I did some research and found a company selling ice makers so we gave it a try. We replaced the ice maker ourselves and I wish I would've done it sooner. It works great! I ordered it from partsdr.com. They have a video on how to replace it and it was pretty easy. I hope you get a resolution from Samsung, but I doubt it. I will keep calling until I roll this piece of garbage out to the curb!
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