I had mine serviced by an authorized Samsung repair person. often they need to replace the panel, that's if you've tried to reset it, unplugged and so on. You can also plug a wireless keyboard and mouse and use it to navigate the panel like a regular computer. it's not a total loss. it looks to me like a software issue. if it's within the warranty period, they'll take care of you. replacing the panel only takes a few screws and it's done in less than ten minutes. I hope this helps you. ... View more

Hello,  So disappointed. Everything else works great on the Family Hub refrigerator except for the touch screen. It comes and goes exporadically. One morning is fine and works for a few hours, then it becomes unresponsive again .  I plugged a remote keyboard and mouse and I can use it as a normal computer.  It looks like  a minor software  glitch to me. What's terrible annoying it's the lack of support,  from either Home Depot store  in Kenner Louisiana, the place we purchased it, and also from  the giant Samsung. We understand how difficult it must be to find technical people right now.  We've been waiting patiently for 3 months, but this totally unacceptable. We paid premium price for this fridge! Please help! Anyone? Note. Recycling it On and Off and clearing the Smart Things data, as suggested by one member did not help. Thanks for the USB hints though.  ... View more