Samsung

Sorry for the delay..  So this was the issue I had that shows in the pics above. So I read somewhere online that to take it in to get something reflashed that should fix it. I believe they called it the kernel but now it is firmware. I'm a little confused what it's called. When I took it yo the repair shop for Samsung's the guy looked at my phone where I showed him my concern (pics). All he really said is he can try and reflash the phone. But when he took it behind the wall where they worked I heard someone ask the other guy working which file to use sence it showed up two of them. I didn't really hear anything after. So I left for awhile cause he said it could take up to a hour. So I stopped to pick it up on my way to work. So after work I looked to see if it was showing different (pics) and it was still the same.    I have done the clear cache partition and it showed to use the factory reset option on that menu it shows in pic. I talked to google chat and metro pc and they said it sounds to be a curopted file possible and I need to contact the maker of phone.. Maybe I'm just over analyzing this but it just dont look right  ... View more

where would I find the firmware to reinstall ... View more

how can I get the updated file so i can flash it on my phone ... View more

I already did that ... View more

I don't know how to root a phone. I did take it to "youbreakifixit" to have them flash the kernel I think that's what it called ... View more

I don't know what imagine is ... View more

Ditzy, did you get your issues fixed ... View more

My Samsung j7 prime has where my battery level drops in a half a day where it used to go all day.. ... View more