Delete your samsung account here on the website (yes really) then re-register with the exact same information and place the order again. Under My settings there is an option to close your account. Samsung and their reps are completely unqualified and under prepared to deal with ANY type of order issue. The order goes into a "magic, mystical black box" and what pops out the other end, be it a completed order or a cancellation is unknown to a single person at this company.. it blows my mind.
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Their customer service employees are powerless to do anything about anything to do with payments and approval, don't let them direct you to teams or alternate 800 numbers its all the same staff. I had my order cancelled NINE times over the course of a weekend. I spent hours on the phone, in chat asking/pleading for help. I did two things in short succession so I'm not sure exactly which worked but they are worth a shot. Complain to the Better Business Buearu about Samsung America, file a report there. Also delete your entire samsung account on their website and re-register with the exact same info. I'm not sure which did the trick (probably the deletion of my account) but my order has now been confirmed. I'm leaving my complaint with the BBB, too many people are getting their credit report damaged with a line of credit they can't figure out how to use. Figure this garbage out Samsung, this is supposed to be one of the largest, most innovative companies in the tech world and you're website can't take orders and your staff can't tell why.
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