Had the same issues, the 14 day policy starts point of activation so you activated your phone on the 6th the 6th would be considered your first day. I went into a sprint store yesterday (my 13th day) told them the issues and they told me to call tech support I decided to do it right from their store, a little over a half hour goes by where she's resetting my phone remotely and having me try to update my profile I explain I've done this already a week ago when I originally called tech support. (Personally I was just waiting for perhaps a fix to be pushed through) anyways, I get an error message when trying to update my profile, so she asks me to open up my web browser and search something, asks me if it works and here is my response...."yeah I mean it works but like I've already told you I'm at a corporate sprint store I should hope I got service either way" she says good you're getting service, and this is where I started to get irritated, so I ask her then what the heck was the error message when trying to update my profile? And ofcourse my web is going to work at the moment I'm in one of your stores! So she asks me to hold, at this point the tech sees me and without my knowledge gets a full exchange ready for me. Comes over to me asks how it's going tells me he has an exchange ready for me and I tell them I'm in hold, he says I can just tell the tech thanks for the help and get off the phone and just do an exchange so i ask because I'm in hold if I can just hang up he says go ahead that's fine. SCORE! I get my exchange I make sure to set up the phone on LTE and turn off auto updates over wifi which I did in store incase I had any more problems and so far so good I have a phone that isn't a $1000 paper weight. Also they didn't tell me anything about an email they received where they couldn't do an exchange?
As far as I'm concerned you have that 14 day satisfaction guarantee, if your 14 days aren't up they shouldn't have told you they couldn't exchange your phone I'd raise all types of commotion
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