I had an issue with the right earbud piece. I contacted Samsung support through the phone. The buds were purchased through Amazon and SOLD BY AMAZON, which is listed on on your authorized resellers samsung.com/us/peaceofmind/authorized_resellers.html . The operator obtained all my details and agreed to have it fixed. A week after, I got an e-mail saying that the buds were out of warranty. I called Samsung repair center and was told that I needed to pay to have them fixed. I explain my problem, but they seem not to care, and told me that my information was innacurate and that amazon was not an authorized reseller, that either I had to pay or they would cancel my ticket. The receipt states that they are under warranty, yet, you refused to honor the warranty... ibb.co/JpHWQDv
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After having trouble conecting to my carrier, I decided to update my phone. It turns out, I had mobile data off. However, after updating, my phone has a greenish tint. I tried doing a factory reset, but that did not work. I googled the issue, but it seems like the only solution is taking it to a repair shop and pay up $300, even after samsung update destroyed my screen. So my question is, will replacing the screen fix it? I want to try doing it myself, so that I don't end up paying half of what the phone costs.
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