Good afternoon, I posted earlier today in regards to my S7 rear camera lens shattered and some how missed your post before I wrote it. You're situation is exactly like mine, sadly the difference is the 'setting/place'. I realized mine while at my attorneys' office conference room , and it had been sitting in the same spot for 2+ hours and mine has never been dropped either. I paid full retail price for this phone because of all the features and advancements its supposed to have, so I definitely am not careless after paying over $800 total with case! My rear camera lens shattered without me even using the phone, just like yours did, in a perfect spiderweb circle. I immediately went to my carriers store to show them, I even carried it inside on a nonslip binder, because I was afraid it would fall out completely. The sales rep accused me for it as well, then had the nerve to pick it up and push on the cracked area with his thumb followed by using his finger nail, which he made the lens look like somwthing had puncher it rather than leaving it alone. Sadly, this was before anything was discussed or even given approval to mess with my phone, and then he and his manager told me I would have to buy a phone at retail cost or contact samsung. Which, had I known I needed to contact samsung since I am still under the 30 day warranty, I would have never went to a Verizon store just so they could pole at my shattered lense. I was told the exact same thing as you were once I was able to speak to someone. I wish they would believe us and actually replace our phones woth Brand New phones to send these bad lens phones back for them to figure it out. Not go without a pho e for 10 days and then my warranty will be out and likely would be SOL'd on that too. One question: Did you ask for a refund if they won't replace with a new phone or fix for free? And if so, Did they refuse to give you a full refund, too??
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