If it breaks, expect a traumatizing experience. I bought a Samsung Frame TV, that after about 4 months of very little use. In Dec, Customer serviceless. It took 8 days for a technician. On appt. day, nobody showed. Called again. 1st appt. was Jan.18, 3 weeks after the TV broke. They replaced boards, didn't fix the problem. I got another appt. This time 7 to 10 days No one came on the day of that appt. Now Feb. Yet another appt. Ask for a supervisor. Told 24 hrs, took 5 days. On appt. day, Told I’d have to pay if they came. 1 more appt. 18th of Feb. Told not fixable, I‘d get a new one from the store Another call to Samsung, told within two days the problem would be resolved. 3 days pass, called again. Told 5 days and I’d have to send TV back. 4 days later, called again. 2 more days 5 days later, called again. No one knows anything. Another 2 days according to Robert. Now March 3, still no resolution. Just broken appointments and broken promises. This is Samsung customer service.
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